convergys india services Senior Technical Support Engineer Interview Questions and Answers

Basic Communication Test.

Q1. HR will ask some common interview questions along with 5-6 technical Questions.
Add your answer
Q2. What is Domain Name System?
Ans. 
Domain Name System (DNS) is a system that translates domain names to IP addresses on the internet.
• DNS is like a phone book for the internet, translating human-readable domain names (like google.com) to machine-readable IP addresses (like 172.217.3.206).

• DNS helps users access websites and other online services by resolving domain names to their corresponding IP addresses.

• DNS servers store DNS records that contain inform...read more
Answered by AI
Add your answer
Q3. What is Active Directory?
Ans. 
Active Directory is a directory service developed by Microsoft for Windows domain networks.
• Centralized database for managing network resources

• Stores information about users, computers, and other network objects

• Allows administrators to control access and permissions

• Facilitates single sign-on for users across network services
Answered by AI
Add your answer
Q4. What is DHCP and it's full form?
Ans. 
DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices on a network.
• DHCP is used to automatically assign IP addresses to devices on a network.

• It helps in reducing the manual effort required to configure IP addresses on each device.

• DHCP servers lease IP addresses to devices for a specific period of time.

• DHCP also provides other network configurati...read more
Answered by AI
Add your answer
Q5. What is DORA Process?
Ans. 
DORA Process stands for Define, Observe, Reflect, and Adjust. It is a continuous improvement process used in technical support.
• Define the problem or goal

• Observe the current situation or process

• Reflect on what could be improved

• Adjust processes or strategies accordingly

• Example: Using DORA Process to improve response time in technical support tickets
Answered by AI
Add your answer
Q6. Some other questions like Windows latest version and other basic technical questions could be there.
Add your answer

Q1. You'll be provided with a study meterials once the HR round is cleared and in the technical round the panel will ask from the meterial itself. But it depends on the manager how many questions he/she would ...read more
Add your answer

Q1. Basic Versant test.
Add your answer

Q1. Basic Chat Assessment to check accuracy.
Add your answer

A lot basic questions it's easy

Q1. A bit more about the basic technical questions
Add your answer
Q2. What is your knowledge on AI?
Ans. 
I have a strong knowledge of AI, including machine learning, deep learning, natural language processing, and computer vision.
• Familiar with machine learning algorithms such as linear regression, decision trees, and neural networks

• Experience with deep learning frameworks like TensorFlow and PyTorch

• Knowledge of natural language processing techniques for text analysis and sentiment analysis

• Understanding of computer vision ...read more
Answered by AI
Add your answer

Q1. Where I would see my self in next 5 years!!!!
Add your answer

Q1. Network problem and desktop support related questions
Add your answer

Q1. Technical questions for interview
Add your answer

Q1. Introduce yourself and run through the resume
Add your answer
Q2. Educational background and qualifications
Add your answer

Q1. Technical interview with team leader
Add your answer

Q1. Walk me through your day to day work
Ans. 
As a Senior Technical Support Engineer, my day-to-day work involves troubleshooting technical issues, providing solutions to customers, and collaborating with cross-functional teams.
• Reviewing and responding to customer support tickets

• Collaborating with cross-functional teams to resolve complex technical issues

• Providing technical guidance and support to junior team members

• Documenting technical issues and solutions for f...read more
Answered by AI
Add your answer
Q2. Discuss technical support Engineer work as per questions supurting L1 & L2 queries.
Add your answer

Jam session on random topics

Q1. Realted to wan and lan
Add your answer

Q1. Salry discussion
Add your answer

Q1. Explane Active Directory
Add your answer
Q2. Centralized Mgmt
Add your answer
Q3. Group Policy, kerberos, DOmain Controller, LDAP protocol, SSO, Trust relationships, Redundancy and fault tolerance, Auditing and logging, Schema,
Add your answer

Q1. Tell me about yourself
Add your answer
Q2. Communication assessment test
Add your answer

Q1. Routers , networking questions
Add your answer

Q1. Manager round with all the scenario handled
Add your answer

Q1. Salary discussion
Add your answer