10+ L2 Technical Support Engineer Interview Questions and Answers

Mail migration is the process of transferring email data from one email system to another.

• Pre-required things include assessing the current email system, selecting a new email system, planning the migration process, and testing the new system.

• Migration can be done manually or with the help of third-party tools.

• Examples of email systems that can be migrated include Microsoft Exchange, Gmail, and Office 365.

• Migration can be challenging and may require downtime for users.

• Proper ...read more

Firewall is a network security system that monitors and controls incoming and outgoing network traffic.

• Firewall is used to protect a network from unauthorized access and cyber attacks.

• It can be hardware or software-based.

• Firewall can be configured to allow or block specific traffic based on predefined rules.

• It can also be used to restrict access to certain websites or applications.

• Examples of firewall include Cisco ASA, Fortinet FortiGate, and pfSense.

To add a domain in o365 admin console, go to the domains section and click on add domain.

• Log in to the o365 admin console

• Go to the domains section

• Click on add domain

• Enter the domain name and follow the prompts to verify ownership

• Once verified, the domain will be added to the o365 tenant

FSMO (Flexible Single Master Operations) roles are specialized domain controllers that manage specific tasks in Active Directory.

• There are 5 FSMO roles: Schema Master, Domain Naming Master, RID Master, PDC Emulator, and Infrastructure Master.

• Schema Master: responsible for updating and managing the Active Directory schema.

• Domain Naming Master: responsible for adding or removing domains in a forest.

• RID Master: responsible for allocating RIDs (Relative Identifiers) to domain con...read more

AC current changes direction periodically while DC current flows in one direction only.

• AC current is used in household appliances and power grids while DC current is used in batteries and electronic devices.

• AC current can be easily transformed into different voltages while DC current cannot be transformed easily.

• AC current is more dangerous to humans than DC current due to its ability to cause muscle contractions.

• DC current is more efficient than AC current for long-distance ...read more

DORA process is a methodology used to measure and improve DevOps performance.

• DORA stands for DevOps Research and Assessment

• It involves collecting data on four key metrics: lead time, deployment frequency, change failure rate, and time to restore

• The data is used to identify areas for improvement and track progress over time

• DORA process helps organizations to optimize their software delivery process and achieve better business outcomes

I handle calls from global users by actively listening, empathizing, and providing clear and concise solutions.

• I ensure that I understand the user's issue by asking clarifying questions

• I acknowledge their frustration and show empathy towards their situation

• I provide step-by-step instructions in a clear and concise manner

• I follow up with the user to ensure that their issue has been resolved

• I am sensitive to cultural differences and adjust my communication style accordingly

System issues can be solved by identifying the root cause, troubleshooting the problem, and implementing a solution.

• Identify the specific symptoms or error messages associated with the system issue.

• Check system logs and event viewer for any clues on what might be causing the problem.

• Perform basic troubleshooting steps such as restarting the system, checking for software updates, and running diagnostic tests.

• Utilize troubleshooting tools like Task Manager, Event Viewer, and Sy...read more

Transformers are electrical devices that transfer energy from one circuit to another through electromagnetic induction.

• Transformers are used to increase or decrease the voltage of an alternating current (AC) power supply.

• They consist of two coils of wire, known as the primary and secondary coils, which are wrapped around a magnetic core.

• When an AC voltage is applied to the primary coil, it creates a magnetic field that induces a voltage in the secondary coil.

• Transformers are ...read more

Electricity is the flow of electrons through a conductor.

• Electricity is a form of energy that powers most of our modern devices.

• It is created by the movement of electrons from one atom to another.

• Electricity can be generated by various sources such as coal, wind, solar, and hydro power.

• It can be dangerous if not handled properly and can cause electric shock or fire.

• Electricity is measured in units of volts, amps, and watts.

A ticketing tool is a software used by technical support teams to manage and track customer requests or issues.

• Allows creation of tickets for customer issues

• Assigns tickets to appropriate team members

• Tracks status and progress of tickets

• Provides reporting and analytics on ticket resolution

• Examples: Jira, ServiceNow, Zendesk