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convergys india services Interview Questions and Answers

Updated 14 May 2025
Popular Designations

11 Interview questions

An IT Analyst was asked 6mo ago
Q. Tell me one thing you know about convergence.
Ans. 

Converges refers to the process of different elements coming together to form a unified whole, often seen in technology and data integration.

  • Convergence in IT often involves integrating various technologies, such as cloud computing and data analytics.

  • An example is the convergence of voice, video, and data services in unified communications systems.

  • Converged infrastructure combines storage, computing, and networkin...

View all IT Analyst interview questions
An IT Analyst was asked 6mo ago
Q. What is your core skill in IT?
Ans. 

My core skill in IT is data analysis, focusing on transforming raw data into actionable insights for informed decision-making.

  • Proficient in SQL for querying databases and extracting relevant data.

  • Experienced in using Python for data manipulation and analysis, such as using Pandas and NumPy libraries.

  • Skilled in data visualization tools like Tableau and Power BI to present findings clearly.

  • Conducted a project analyz...

View all IT Analyst interview questions
A Technical Support Engineer was asked
Q. What are FSMO Roles?
Ans. 

FSMO (Flexible Single Master Operations) Roles are specialized Active Directory domain controller tasks.

  • There are 5 FSMO roles: Schema Master, Domain Naming Master, RID Master, PDC Emulator, and Infrastructure Master.

  • These roles are responsible for performing specific tasks within the Active Directory environment.

  • For example, the PDC Emulator role handles password changes and time synchronization in a domain.

View all Technical Support Engineer interview questions
A Technical Support Engineer was asked
Q. How does DHCP work?
Ans. 

DHCP is a network protocol that automatically assigns IP addresses to devices on a network.

  • DHCP server assigns IP addresses to devices on the network

  • DHCP client requests an IP address from the DHCP server

  • DHCP lease time determines how long an IP address is valid for

  • DHCP relay agent forwards DHCP messages between clients and servers

View all Technical Support Engineer interview questions
A System Administrator was asked
Q. Explain stdio.h and why do we use it?
Ans. 

stdio.h is a header file in C programming language used for input/output operations.

  • It contains functions like printf() and scanf() for input/output operations

  • It also contains constants like FILENAME_MAX for file handling

  • It is included in C programs using #include directive

View all System Administrator interview questions
A Senior Executive was asked
Q. What steps were taken by the manager?
Ans. 

I'm sorry, but I cannot understand the question. Please provide more context.

  • Please provide more information or rephrase the question.

  • It is unclear what is being asked.

  • Without additional context, I cannot provide a meaningful answer.

View all Senior Executive interview questions
A Chat Support Executive was asked
Q. What are your weaknesses?
Ans. 

I tend to overthink things at times, which can slow down my decision-making process.

  • Overthinking can lead to analysis paralysis

  • I am working on improving my decision-making skills

  • I try to prioritize tasks to avoid getting overwhelmed

View all Chat Support Executive interview questions
Are these interview questions helpful?
A Senior Quality Analyst was asked
Q. What are the different types of feedback?
Ans. 

Feedback can be of various types such as positive, negative, constructive, and destructive.

  • Positive feedback: Appreciation for good work done

  • Negative feedback: Criticism for poor performance

  • Constructive feedback: Suggestions for improvement

  • Destructive feedback: Personal attacks or insults

  • Feedback can also be formal or informal, direct or indirect, and solicited or unsolicited

View all Senior Quality Analyst interview questions
A Senior Quality Analyst was asked
Q. What are the Key Result Areas (KRAs) of quality?
Ans. 

KRA of quality is to ensure that products or services meet or exceed customer expectations and comply with industry standards.

  • Establishing quality standards and procedures

  • Monitoring and measuring performance against those standards

  • Identifying and addressing areas for improvement

  • Ensuring compliance with industry regulations and standards

  • Providing training and support to employees

  • Collaborating with other departments...

View all Senior Quality Analyst interview questions
A Senior Advisor Consultant was asked
Q. Choose any topic to speak fluently.
Ans. 

The impact of artificial intelligence on the future of work

  • AI is transforming industries by automating tasks and improving efficiency

  • Concerns about job displacement and the need for upskilling and reskilling

  • Opportunities for new job creation in AI-related fields

  • Examples: AI in healthcare diagnosing diseases, AI in manufacturing optimizing production processes

View all Senior Advisor Consultant interview questions

convergys india services Interview Experiences

25 interviews found

CSR Executive Interview Questions & Answers

user image Anonymous

posted on 24 Jan 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Dec 2024.

Round 1 - Aptitude Test 

It was very easy and good

Round 2 - HR 

(5 Questions)

  • Q1. It was very easy and good
  • Q2. Where do you see in next 25 years
  • Ans. 

    In the next 25 years, I see a shift towards more sustainable business practices, increased focus on social impact, and advancements in technology driving CSR initiatives.

    • Increased integration of CSR into core business strategies

    • Greater emphasis on transparency and accountability in CSR reporting

    • Emergence of new technologies for measuring and tracking social impact

    • Collaboration between businesses, governments, and NGOs ...

  • Answered by AI
  • Q3. Where do you see in terms designation in next 25 years
  • Ans. 

    I see myself progressing to a senior leadership role within the CSR field, leading strategic initiatives and driving impactful change.

    • Continuing to gain experience and expertise in CSR practices and sustainability

    • Taking on more responsibilities in managing CSR programs and partnerships

    • Leading cross-functional teams to implement innovative CSR strategies

    • Advocating for social and environmental causes on a larger scale

    • Pot...

  • Answered by AI
  • Q4. What will you do if you become ceo of company
  • Ans. 

    If I become CEO of the company, I will focus on fostering a culture of innovation, empowering employees, and driving sustainable growth.

    • Implementing a clear vision and strategy for the company's future

    • Empowering employees by providing opportunities for growth and development

    • Fostering a culture of innovation and creativity

    • Driving sustainable growth through responsible business practices and community engagement

  • Answered by AI
  • Q5. How will you solve tardiness of employee
  • Ans. 

    Implementing a clear attendance policy, providing incentives for punctuality, and addressing underlying issues causing tardiness.

    • Establish a clear attendance policy outlining consequences for tardiness

    • Provide incentives for punctuality such as rewards or recognition

    • Address underlying issues causing tardiness through counseling or support

    • Implement flexible work hours or remote work options if feasible

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was very smooth and good

IT Analyst Interview Questions & Answers

user image Anonymous

posted on 24 Dec 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Any one thing that you know about converges
  • Ans. 

    Converges refers to the process of different elements coming together to form a unified whole, often seen in technology and data integration.

    • Convergence in IT often involves integrating various technologies, such as cloud computing and data analytics.

    • An example is the convergence of voice, video, and data services in unified communications systems.

    • Converged infrastructure combines storage, computing, and networking int...

  • Answered by AI
  • Q2. What is your core skill in IT?
  • Ans. 

    My core skill in IT is data analysis, focusing on transforming raw data into actionable insights for informed decision-making.

    • Proficient in SQL for querying databases and extracting relevant data.

    • Experienced in using Python for data manipulation and analysis, such as using Pandas and NumPy libraries.

    • Skilled in data visualization tools like Tableau and Power BI to present findings clearly.

    • Conducted a project analyzing c...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just sound confident even if you do't know the answer

Senior Operations Representative Interview Questions & Answers

user image JOGA VISHNU VARDHAN REDDY

posted on 22 Apr 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Apr 2024, where I was asked the following questions.

  • Q1. About previos experience
  • Q2. How you feel best for this role and what made you choose this company

Interview Preparation Tips

Interview preparation tips for other job seekers - Please trust yourself and maintain confidence
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Introduction and experience
  • Q2. About yourself and graduation

Interview Preparation Tips

Interview preparation tips for other job seekers - Okok ok ok ok ok

Sr CCO Interview Questions & Answers

user image Anonymous

posted on 11 Sep 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Use test papers, go through tutorials. Practice as much as possible before actual test

Round 3 - One-on-one 

(1 Question)

  • Q1. Appear relaxed and confident, don't rush in answers. Think before you speak.

Lead Operator Interview Questions & Answers

user image Shaik Imran

posted on 6 Jul 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Jobshop and was interviewed before Jul 2023. There were 3 interview rounds.

Round 1 - AMCAT VERSANT 

(2 Questions)

  • Q1. Repeating same what is heard
  • Q2. Paraphrase and correct the sentence
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction with roles and responsibilities
  • Ans. 

    Lead Operations is responsible for overseeing daily operations, managing staff, and ensuring efficiency and productivity.

    • Oversee daily operations to ensure smooth functioning

    • Manage and coordinate staff to achieve operational goals

    • Implement strategies to improve efficiency and productivity

    • Monitor performance metrics and make adjustments as needed

    • Collaborate with other departments to streamline processes

  • Answered by AI
  • Q2. Career related interview
Round 3 - Technical 

(2 Questions)

  • Q1. Hardware and software
  • Q2. Network issues and troubleshooting

Interview Preparation Tips

Topics to prepare for convergys india services Lead Operator interview:
  • CRM
  • Troubleshooting hardware
  • Troubleshooting software
  • Troubleshooting network problem
Interview preparation tips for other job seekers - Be prepared for yourself not for process and straight to what is asked.

Perform to show that You are fit for job rather don't perform to show that you need job
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before May 2024, where I was asked the following questions.

  • Q1. Where Do You See Yourself In Five Years?
  • Ans. 

    In five years, I envision myself as a seasoned Operations Representative, leading projects and mentoring new team members.

    • I aim to develop my skills in process optimization, contributing to more efficient operations.

    • I see myself taking on leadership roles, perhaps managing a small team to drive projects forward.

    • I plan to pursue relevant certifications that enhance my expertise in operations management.

    • I hope to be invo...

  • Answered by AI
  • Q2. I am an irritated customer, de-escalate my irate mood in the best way possible
  • Ans. 

    Calm the customer by actively listening, empathizing, and providing solutions to their concerns.

    • Listen actively: Allow the customer to express their frustrations without interruption.

    • Empathize: Acknowledge their feelings, e.g., 'I understand how frustrating this must be for you.'

    • Apologize sincerely: Even if it's not your fault, say 'I'm sorry for the inconvenience you've faced.'

    • Provide solutions: Offer clear options to...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - - Always Be Truthful - Do Not Lie On Your Resume/CV - Do Not Portray To Have Skills That You Do Not Possess - The Truth Eventually Reveals All Your Qualities - Show Your True Character and Be Selected Upon Your Own Merits Rather Than Proxy or Employee Settings
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. What are your Salary expectations?
Round 3 - Aptitude Test 

Everything is done remotely

Round 4 - One-on-one 

(4 Questions)

  • Q1. Ops manager round
  • Ans. Answer what is most fit for the situation and you'll get selected.
  • Answered Anonymously
  • Q2. Choose any topic to speak fluently.
  • Ans. 

    The impact of artificial intelligence on the future of work

    • AI is transforming industries by automating tasks and improving efficiency

    • Concerns about job displacement and the need for upskilling and reskilling

    • Opportunities for new job creation in AI-related fields

    • Examples: AI in healthcare diagnosing diseases, AI in manufacturing optimizing production processes

  • Answered by AI
  • Q3. Why did you leave previous Organisation?
  • Q4. What are your expectations from this company?

Interview Preparation Tips

Interview preparation tips for other job seekers - Say what they want to listen. And you're selected
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. How are you doing today

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be afraid and have confidence of the HR will ask simple questions no need to worry
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself.
Round 2 - Assignment 

Voice and accent round was conducted as the final round

Top trending discussions

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Interview Tips & Stories
2w
toobluntforu
·
works at
Cvent
Can speak English, can’t deliver in interviews
I feel like I can't speak fluently during interviews. I do know english well and use it daily to communicate, but the moment I'm in an interview, I just get stuck. since it's not my first language, I struggle to express what I actually feel. I know the answer in my head, but I just can’t deliver it properly at that moment. Please guide me
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convergys india services Interview FAQs

How many rounds are there in convergys india services interview?
convergys india services interview process usually has 2-3 rounds. The most common rounds in the convergys india services interview process are HR, Aptitude Test and One-on-one Round.
What are the top questions asked in convergys india services interview?

Some of the top questions asked at the convergys india services interview -

  1. I am an irritated customer, de-escalate my irate mood in the best way possi...read more
  2. What are your weekness...read more
  3. Explain stdio.h and why do we use ...read more
How long is the convergys india services interview process?

The duration of convergys india services interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Overall Interview Experience Rating

4.2/5

based on 27 interview experiences

Difficulty level

Easy 33%
Moderate 67%

Duration

Less than 2 weeks 100%
View more

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convergys india services Reviews and Ratings

based on 309 reviews

3.3/5

Rating in categories

3.0

Skill development

2.9

Work-life balance

2.9

Salary

3.6

Job security

3.0

Company culture

2.7

Promotions

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