Conneqt Business Solutions Customer Care Executive Interview Questions and Answers for Experienced

I have 3 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.

• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely manner

• Provided product support and guidance to customers

• Collaborated with other departments to ensure customer satisfaction

• Utilized CRM software to track customer interactions and

Mock calls are simulated customer service calls used for training purposes.

• Mock calls involve role-playing scenarios where one person acts as the customer and another as the customer care executive.

• They help trainees practice handling various customer situations, such as complaints, inquiries, or technical issues.

• Feedback is provided after the mock call to help improve communication and problem-solving skills.

• Mock call...read more

I am fluent in English and Spanish.

• Fluent in English and Spanish

• Can communicate effectively in both languages

• Have experience in customer service in both languages

To sell a credit card, highlight its benefits and tailor the offer to the customer's needs.

• Understand the customer's financial needs and lifestyle

• Highlight the benefits of the credit card, such as rewards and cashback

• Offer a personalized deal, such as a waived annual fee or a higher credit limit

• Address any concerns or objections the customer may have

• Close the sale by emphasizing the value of the credit card