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Concentrix Corporation SME Operation Interview Questions, Process, and Tips
Concentrix Corporation SME Operation Interview Experiences
1 interview found
Interview Questionnaire
4 Questions
- Q1. What is calibration?
- Ans.
Calibration is the process of adjusting or standardizing a measuring instrument to ensure its accuracy and reliability.
Calibration involves comparing the measurements of a device to a known standard.
It is done to eliminate or minimize any errors or discrepancies in the measurements.
Calibration is essential in various industries such as manufacturing, engineering, and scientific research.
Examples of calibrated instrumen...
- Q2. What is shrinkage?
- Ans.
Shrinkage refers to the loss or reduction of inventory due to theft, damage, or administrative errors.
Shrinkage is a common issue in retail and warehouse operations.
It can occur due to shoplifting, employee theft, supplier fraud, or errors in inventory management.
Shrinkage can also result from damaged or expired products.
It is measured as a percentage of the total inventory value.
Implementing security measures, conduct...
- Q3. What is attrition?
- Ans.
Attrition refers to the rate at which employees leave a company over a specific period of time.
Attrition is a measure of employee turnover.
It can be calculated by dividing the number of employees who leave by the average number of employees during a given period.
Attrition can be voluntary (resignations, retirements) or involuntary (layoffs, terminations).
High attrition rates can indicate issues with employee satisfacti...
- Q4. Who is SME and what is the role of SME?
- Ans.
SME stands for Subject Matter Expert. SMEs are individuals with specialized knowledge and expertise in a particular field.
SMEs are highly knowledgeable professionals who possess deep expertise in a specific subject area.
They are often sought after for their insights, advice, and guidance in their respective fields.
SMEs play a crucial role in providing expertise and support to organizations, teams, and projects.
They hel...
Interview Preparation Tips
- Don't answer in a hurry
- Voice tone shouldn't be too loud or too slow
- Try to make eye contact with the interviewer
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Team Lead Operations Interview Questions & Answers
Teleperformance
Tulsi rajput
posted on 2 Jul 2024
Selected
I applied via Walk-in and was interviewed in Aug 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me about your self
- Ans.
Experienced operations professional with a proven track record of leading teams to success.
Over 5 years of experience in operations management
Strong leadership skills with a focus on team development
Implemented process improvements resulting in increased efficiency
Excellent communication and problem-solving abilities
- Q2. KIPs discussion
(2 Questions)
- Q1. Attrition and shrinkage explain
- Ans.
Attrition and shrinkage are common terms used in operations management to explain the loss of employees and resources.
Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.
Shrinkage refers to the loss of resources such as inventory, equipment, or funds due to theft, damage, or errors.
Both attrition and shrinkage can have a negative impact on operational efficiency ...
- Q2. Problem solving questions
(2 Questions)
- Q1. Tell me about your self
- Ans.
Experienced operations professional with a proven track record in leading teams to success.
Over 5 years of experience in operations management
Strong leadership skills with a focus on team development
Implemented process improvements resulting in increased efficiency
Excellent communication and problem-solving abilities
- Q2. Explain BPO KPIs
- Ans.
BPO KPIs are key performance indicators used to measure the success of operations in a business process outsourcing company.
BPO KPIs are metrics used to evaluate the performance of various operations within a BPO company.
Examples of BPO KPIs include average handle time, first call resolution rate, customer satisfaction score, and agent utilization rate.
These KPIs help BPO companies track and improve their operational e...
Interview Preparation Tips
Selected
I applied via Walk-in
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. What is BPO and customer service.
- Ans.
BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. Customer service is the support provided to customers before, during, and after a purchase.
BPO involves outsourcing non-core business functions to specialized service providers for cost efficiency and improved focus on core activities.
Customer service includes addressing custome...
Interview Preparation Tips
I applied via LinkedIn and was interviewed in Sep 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Introducing myself
- Q2. Salary expectations
(2 Questions)
- Q1. Introduction about myself
- Q2. Relocation to Indore or Mohali
I applied via Job Portal and was interviewed in Jan 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me.about urself
Interview Preparation Tips
Senior Executive Operations Interview Questions & Answers
Firstsource Solutions
Santhosh Kevin
posted on 4 Jun 2024
(2 Questions)
- Q1. Self introduction
- Q2. Previous work experience
Selected
I applied via Referral and was interviewed in Apr 2023. There were 4 interview rounds.
(1 Question)
- Q1. What made me to look for other job options?
(1 Question)
- Q1. What is the reason for joining Facility Service?
(1 Question)
- Q1. Salary Discussion
Selected
(1 Question)
- Q1. General process related
(1 Question)
- Q1. General process related
(1 Question)
- Q1. Salary discussion
Team Lead Operations Interview Questions & Answers
Foundever
Jayeshkumar R Purohit
posted on 20 Aug 2023
Selected
I applied via Referral and was interviewed in Feb 2023. There were 3 interview rounds.
(1 Question)
- Q1. General introduction
(2 Questions)
- Q1. Tell me about yourself!
- Q2. What positive changes would you like to bring to the organization?
- Ans. As a Team Leader in the BPO organization, I would like to implement several positive changes. Firstly, I'd focus on enhancing communication within the team and with clients, fostering a more transparent and collaborative environment. Additionally, I'd introduce ongoing training and skill development programs to ensure the team stays up-to-date with industry trends. Streamlining processes to increase efficiency, along w...
Interview Preparation Tips
I applied via Indeed and was interviewed in Aug 2023. There were 2 interview rounds.
It was calculus,observation,
(2 Questions)
- Q1. Toughest situation of life and how you dealt with it
- Q2. Are you comfortable in working in graveyard shift
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Concentrix Corporation SME Operation Reviews and Ratings
based on 6 reviews
Rating in categories
|
Customer Service Executive
3.6k
salaries
|  ₹0.9 L/yr - ₹7.8 L/yr |
|
Advisor
3.6k
salaries
| ₹0.9 L/yr - ₹7 L/yr |
|
Assistant Manager
3.3k
salaries
| ₹2.9 L/yr - ₹10.2 L/yr |
|
Senior Representative
3k
salaries
| ₹1.5 L/yr - ₹6.5 L/yr |
|
Content Moderator
2.9k
salaries
| ₹1.7 L/yr - ₹5 L/yr |
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