Concentrix Corporation Service Advisor Interview Questions and Answers for Freshers

Q1. Python basic questions
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Q2. Rasa chatbot development explain
Ans. 
Rasa is an open-source framework for building chatbots and virtual assistants.
• Rasa uses natural language processing (NLP) and machine learning to understand and respond to user inputs.

• It allows for customizable dialogue management and integrates with various channels such as Facebook Messenger and Slack.

• Rasa also provides tools for training and evaluating chatbots.

• Example use cases include customer service, scheduling
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Q1. It was just a basic introduction
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Q1. They just asked about previous work experience and there was chat round
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It has few questions just confirm one's mental ability.

Q1. This interview has one on one session with HR to get know about the person and their ability to understand the real time scenario.
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Q2. These would be information about you and your environment what you have learn so far what you are looking for and what you are doing now to gain that.
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Q1. Describe your self
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I am a dedicated and customer-oriented service advisor with excellent communication skills.
• Strong ability to understand and address customer needs

• Effective problem-solving and decision-making skills

• Proficient in using computer software and systems

• Experience in handling customer complaints and resolving issues

• Ability to work well under pressure and meet deadlines
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Q2. What was your privious company
Ans. 
I worked at XYZ Company as a Service Advisor.
• Worked at XYZ Company as a Service Advisor

• Assisted customers with their service needs

• Provided recommendations and estimates for repairs

• Scheduled appointments and managed service orders
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Q3. Why did you leave your previous job
Ans. 
Seeking better growth opportunities and a more challenging role.
• Limited growth potential in previous job

• Looking for a more challenging role

• Seeking a company with better career prospects

• Desire to expand skillset and gain new experiences
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Q4. Are you comfortable with this package
Ans. 
Yes, I am comfortable with this package.
• I have experience working with similar packages in the past.

• I have received training on how to use this package effectively.

• I am confident in my ability to troubleshoot any issues that may arise with this package.

• I have successfully used this package to provide excellent service to customers in the past.
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Q5. Tell us about your weakness
Ans. 
I tend to be overly critical of my own work.
• I have high standards for myself and always strive for perfection.

• I often spend extra time reviewing my work to ensure it meets the highest standards.

• I sometimes struggle with accepting compliments or recognizing my own achievements.

• Example: In my previous role, I would often spend extra time double-checking customer orders to avoid any mistakes.
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