Concentrix Corporation BPO Executive Interview Questions and Answers for Experienced

Stay calm, listen actively, empathize, apologize, offer solutions.

• Remain calm and composed

• Listen actively and attentively to their concerns

• Empathize with their situation and acknowledge their feelings

• Apologize for any inconvenience caused

• Offer solutions or alternatives to resolve the issue

• Avoid arguing or getting defensive

• Maintain a professional and respectful tone

• Follow up to ensure their satisfaction

Coping with stress requires identifying triggers, practicing self-care, and seeking support.

• Identify stress triggers and try to avoid or manage them

• Practice self-care activities like exercise, meditation, or hobbies

• Seek support from friends, family, or a therapist

• Set realistic goals and prioritize tasks to reduce overwhelming feelings

• Take breaks and practice relaxation techniques like deep breathing

• Maintain a healthy w...read more