Cognizant Desktop Support Engineer Interview Questions and Answers

Medium to hard question.

One is easy problem another one medium problem.

Q1. Tell me about your self.
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Q2. What is your project.
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Q3. What is your stregth.
Ans. 
My strength lies in my ability to troubleshoot technical issues efficiently and effectively.
• Strong problem-solving skills

• Excellent communication skills

• Ability to work well under pressure

• Attention to detail

• Experience with various operating systems and software applications
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Q1. Sla,customer support ,azure,active directory
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Q1. What is DHCP ?
Ans. 
DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
• Automatically assigns IP addresses to devices on a network

• Helps in managing and organizing network resources efficiently

• Reduces the need for manual configuration of IP addresses

• Ensures that each device on the network has a unique IP address

• DHCP server leases IP addre
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Q2. What is LAN ?
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LAN stands for Local Area Network, a network that connects computers and devices within a limited area such as a home, office, or building.
• LAN is a network that covers a small geographic area, typically within a single building or campus.

• It allows connected devices to communicate with each other and share resources such as files, printers, and internet access.

• LANs are commonly used in homes, offices, schools, and other...read more
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Q1. What is roles and responsibilities of your previous company
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Q2. Why are you leaving previous company
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Q3. What is your expectations salary
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Q4. And what is your current salary
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Q5. Introduction your self
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Q6. From which command do you find ip address
Ans. 
You can find the IP address using the 'ipconfig' command in Windows or 'ifconfig' command in Linux.
• In Windows, open Command Prompt and type 'ipconfig'. Look for 'IPv4 Address' under the network adapter you are using.

• In Linux, open Terminal and type 'ifconfig'. Look for 'inet' under the network adapter you are using.

• You can also use 'hostname -I' command in Linux to quickly find the IP address.
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Q7. How many members in your family
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Q8. What is your father occupation
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Q1. Tell me about your self?
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Q2. What is outlook?, how to configure outlook?
Ans. 
Outlook is a personal information manager from Microsoft used for email, calendar, contacts, and tasks.
• Open Outlook and click on File > Add Account

• Enter your email address and password

• Follow the prompts to complete the setup

• Configure server settings if necessary

• Test the account to ensure it is working properly
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Q1. What is DHCP AND DNS?
Ans. 
DHCP assigns IP addresses to devices on a network. DNS translates domain names to IP addresses.
• DHCP stands for Dynamic Host Configuration Protocol

• It automatically assigns IP addresses to devices on a network

• DNS stands for Domain Name System

• It translates domain names to IP addresses

• DNS is used to access websites and other resources on the internet
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Q2. Diffrence between router and switch? Differnce between TCP AND UDP? what is port no. Of SMTP AND POP3? What is Printer? How to add new printer? What is BSOD? HOW to fix it? How to take backup of data ...read more
Ans. 
Questions related to networking and technical support.
• Router connects multiple networks and switches connect devices within a network.

• TCP is a connection-oriented protocol while UDP is connectionless.

• SMTP uses port number 25 and POP3 uses port number 110.

• Printer is a device that produces a hard copy of digital documents.

• To add a new printer, go to Control Panel > Devices and Printers > Add a Printer.

• BSOD (Blue Screen o...read more
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Q3. What is APIPA? WHAT IS SUBNETMASK? DIFFERENCE BETWEEB IPv4 and IPv6. How many types of os installation? What is BIOS AND what is use of CMOS BATTARY? WHST IS HDD and how many types of HDD? How to sho...read more
Ans. 
A set of technical questions related to desktop support engineering.
• APIPA is Automatic Private IP Addressing used when DHCP server is not available.

• Subnet mask is used to divide an IP address into network and host portions.

• IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses.

• There are two types of OS installation: clean installation and upgrade installation.

• BIOS is a firmware that initializes hardware during bo...read more
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1) I have one laptop and network is not working in this laptop. How to fix it?
2) I have one desktop and display is not coming then how to troubleshoot it?
3) I have one laptop and power is not coming in this laptop then how to troubleshoot it?

Q1. Salary discussion and acceptation
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Q2. And then release offer latter
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