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Coforge Smartserve Team Lead Operations Interview Questions and Answers
Coforge Smartserve Team Lead Operations Interview Experiences
1 interview found
Selected
(4 Questions)
- Q1. Your ambitions and goals
- Q2. Keep simple and answer as per your line of business
- Q3. How to handle high work pressure
- Ans.
To handle high work pressure, it is important to prioritize tasks, delegate responsibilities, take breaks, communicate effectively, and seek support when needed.
Prioritize tasks based on urgency and importance
Delegate responsibilities to team members to lighten the workload
Take short breaks to recharge and avoid burnout
Communicate effectively with team members and superiors about workload and challenges
Seek support fro...
- Q4. Your answer should be realistic
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Interview questions from similar companies
Team Lead Operations Interview Questions & Answers
Teleperformance
Tulsi rajput
posted on 2 Jul 2024
Selected
I applied via Walk-in and was interviewed in Aug 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me about your self
- Ans.
Experienced operations professional with a proven track record of leading teams to success.
Over 5 years of experience in operations management
Strong leadership skills with a focus on team development
Implemented process improvements resulting in increased efficiency
Excellent communication and problem-solving abilities
- Q2. KIPs discussion
(2 Questions)
- Q1. Attrition and shrinkage explain
- Ans.
Attrition and shrinkage are common terms used in operations management to explain the loss of employees and resources.
Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.
Shrinkage refers to the loss of resources such as inventory, equipment, or funds due to theft, damage, or errors.
Both attrition and shrinkage can have a negative impact on operational efficiency ...
- Q2. Problem solving questions
(2 Questions)
- Q1. Tell me about your self
- Ans.
Experienced operations professional with a proven track record in leading teams to success.
Over 5 years of experience in operations management
Strong leadership skills with a focus on team development
Implemented process improvements resulting in increased efficiency
Excellent communication and problem-solving abilities
- Q2. Explain BPO KPIs
- Ans.
BPO KPIs are key performance indicators used to measure the success of operations in a business process outsourcing company.
BPO KPIs are metrics used to evaluate the performance of various operations within a BPO company.
Examples of BPO KPIs include average handle time, first call resolution rate, customer satisfaction score, and agent utilization rate.
These KPIs help BPO companies track and improve their operational e...
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MANJARI YADAV
(2 Questions)
- Q1. Tell me something about yourself
- Q2. Tell me abouyou family and what is your exact work in a company
(2 Questions)
- Q1. Have you worked on any project and if you succeed or not
- Q2. If you have received the load of 6000 in a day how will you manage that
- Ans.
I would prioritize tasks, delegate responsibilities, and ensure efficient communication to manage the load of 6000 in a day.
Prioritize tasks based on urgency and importance
Delegate responsibilities to team members based on their strengths and workload
Ensure clear communication channels to avoid bottlenecks and delays
Monitor progress regularly and make adjustments as needed
Utilize technology and automation tools to stre
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Selected
I applied via Job Portal
(3 Questions)
- Q1. Salary expection
- Q2. Near by Location
- Q3. Team leader position
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- Sales experience
Anupam borah
(2 Questions)
- Q1. Past job experience
- Q2. Basic banking operations
(1 Question)
- Q1. Introduced yourself
Selected
I applied via Recruitment Consulltant and was interviewed in Feb 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Technical questions on how to magnet team and SLA targets
- Q2. How to handle team. Customer service and handling. Team management
- Ans.
To handle a team, customer service and team management, clear communication, setting goals, providing feedback, and leading by example are crucial.
Establish clear communication channels and ensure everyone is on the same page
Set achievable goals and provide regular feedback to team members
Lead by example and demonstrate the desired behavior and work ethic
Provide training and development opportunities to improve team sk...
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I applied via Referral and was interviewed in Aug 2023. There was 1 interview round.
(2 Questions)
- Q1. Your strength and weakness
- Q2. What is expectation for ctc
- Ans.
The expectation for CTC should be competitive based on industry standards and the candidate's experience and skills.
CTC expectations should be realistic and aligned with the candidate's qualifications.
Research industry standards and salary ranges for similar positions to determine a fair CTC expectation.
Consider the candidate's experience, skills, and the responsibilities of the role when discussing CTC expectations.
Ne...
Interview Preparation Tips
And
Answer should be crisp and short
Selected
I applied via Approached by Company and was interviewed before Apr 2023. There were 2 interview rounds.
(2 Questions)
- Q1. HR had asked to introduce About yourself , and the job experience you have.
- Q2. Discussion on the expected Salary package
All questions were releted to General Knowledge and kind mix of Accounts.
Team Lead Operations Interview Questions & Answers
Kotak Mahindra Bank
Anonymous
posted on 30 Mar 2024
Selected
I applied via Naukri.com and was interviewed before Mar 2023. There was 1 interview round.
General working style asked and explained
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