CIEL HR Desktop Support Engineer 2 Interview Questions and Answers

Q1. What is bsod error how to troubleshoot
Ans. 
BSOD (Blue Screen of Death) error is a Windows operating system error that causes the system to crash and display a blue screen with error message.
• BSOD error is a system error that occurs in Windows operating systems when a critical error is encountered, causing the system to crash.

• To troubleshoot BSOD errors, start by noting down the error message displayed on the blue screen. This can provide clues to the cause of th...read more
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Q2. Difference between domain and workgroup
Ans. 
Domain is a centralized network where security policies are managed by a domain controller, while workgroup is a decentralized network where each computer manages its own security.
• Domain is centralized, managed by a domain controller

• Workgroup is decentralized, each computer manages its own security

• Domain allows for centralized user authentication and management

• Workgroup is simpler to set up and manage but lacks central...read more
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Q1. Congratulations
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Q2. Troubleshooting network
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Q1. Desktop support Engineer
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Q2. What is the working desktop supportEngineer
Ans. 
A desktop support engineer is responsible for providing technical support to end-users for hardware, software, and networking issues.
• Troubleshooting and resolving hardware and software issues

• Installing and configuring computer systems

• Setting up and maintaining network connections

• Providing technical support to end-users via phone, email, or in person

• Training end-users on new technologies or software applications
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Q3. What the Quary and Issue resolv
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The query is the initial request for assistance from a user, and issue resolution involves identifying and fixing the problem to restore functionality.
• Listen carefully to the user's query to understand the issue

• Troubleshoot the problem by identifying possible causes

• Implement solutions to resolve the issue

• Test the solution to ensure functionality is restored
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Q1. Desktop support Engineer
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Q1. Hardware software
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Q1. Configuration outlook
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Q2. How to install windows
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Q1. Tell me about yourself
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Q1. Basic questions computer related
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Give a problem for troubleshooting

Details about you self and previous job and tell me about your family

Q1. Roles and responsibilities
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Q2. Working in desktop support Engineer
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