Team Lease Desktop Support Engineer L1 and L2 Interview Questions and Answers

Q1. Tell me about yourself?
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Details about you self and previous job and tell me about your family

Q1. Roles and responsibilities
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Q2. Working in desktop support Engineer
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Q1. Pst and ost, Bitlocker, Hang issue
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Q2. Outlook pst, Microsoft office
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Q1. Working of Job related
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Q2. Printer issue,What is ADID
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ADID stands for Automatic Device Identification. It is a feature that allows printers to automatically identify and configure themselves on a network.
• ADID helps in simplifying the process of adding printers to a network by automatically detecting and configuring them.

• It eliminates the need for manual configuration of printers on a network.

• ADID is commonly used in enterprise environments where multiple printers need to ...read more
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Q1. The first round has its myself and basic troubleshooting applications and related desktop issues.
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Q1. He is asking for trouble shooting desktop issues and onsite managing infra structure related to Desktop.
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Q2. How to installation of application and microsoft related issues. The application of clients using the application for our end the review.
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Q1. Basic knowledge of desktop support
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Q2. Knowledge about os and hardware
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Q1. What is the AD?
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AD stands for Active Directory, a directory service developed by Microsoft for Windows domain networks.
• AD is used to store information about objects on a network, such as computers, users, groups, and resources.

• It allows administrators to manage and secure resources within a network.

• AD provides authentication and authorization services, allowing users to access resources based on their permissions.

• Examples of AD featur...read more
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Q2. What will you do if your laptop got crashed?
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I would first try to restart the laptop and check for any error messages. If that doesn't work, I would attempt to boot into safe mode or use recovery options.
• Attempt to restart the laptop and check for any error messages

• Try to boot into safe mode

• Use recovery options such as system restore or startup repair

• If necessary, seek assistance from IT support team
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Q3. What is the DNS ?
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DNS stands for Domain Name System. It is a system that translates domain names to IP addresses.
• DNS is like a phone book for the internet, translating domain names (like google.com) to IP addresses (like 172.217.7.238).

• It helps users access websites by typing in easy-to-remember domain names instead of complex IP addresses.

• DNS servers store records of domain names and their corresponding IP addresses, allowing for effic
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Q1. Tell me about yourself.
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Q2. How much experience do you have overall?
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Q3. What is DHCP ?
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DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices on a network.
• Automatically assigns IP addresses to devices on a network

• Helps in managing and organizing IP addresses efficiently

• Reduces the need for manual configuration of IP addresses

• Ensures that each device on the network has a unique IP address

• Example: When a new device connects to a netw
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Q1. Tell me about yourself
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Q2. What are your skills, experience in the filed etc.
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Q1. Talking about knowledge regarding software, hardware, networking etc.
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Q2. Installation of various softwars
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Installation of various software involves understanding system requirements, compatibility, and following installation procedures.
• Check system requirements before installation

• Ensure compatibility with existing software

• Follow installation procedures carefully

• Test software functionality after installation

• Document installation process for future reference
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Q3. Troubleshooting of computer, networks etc.
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Troubleshooting involves identifying and resolving technical issues in computer systems and networks.
• Identify the problem by asking questions and gathering information

• Use diagnostic tools to isolate the issue

• Apply appropriate solutions to resolve the problem

• Test the system to ensure the issue has been resolved

• Document the problem and solution for future reference
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Q1. What is the OS?
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OS stands for Operating System, which is a software that manages computer hardware and provides common services for computer programs.
• OS stands for Operating System

• It is a software that manages computer hardware

• It provides common services for computer programs

• Examples include Windows, macOS, Linux, and Unix
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Q2. What is the IP address?
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An IP address is a unique numerical label assigned to each device connected to a computer network.
• IP address stands for Internet Protocol address.

• It consists of four sets of numbers separated by periods.

• Example: 192.168.1.1
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Q3. How do you handle the pressure situation?
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