Capita Senior Customer Service Executive Interview Questions and Answers

Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer service professional with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I am a strong communicator and problem-solver

• I am committed to providing excellent service and building positive relationships with customers
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Q2. Tell about our company?
Ans. 
Our company is a leading provider of customer service solutions in the retail industry.
• Founded in 2005

• Headquartered in New York City

• Specializes in providing personalized customer service experiences

• Works with top retail brands such as Macy's and Nordstrom
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Q1. Introduction, Related field Knowledge
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Q1. Digference between data science and data analytics
Ans. 
Data science focuses on extracting insights and building models from data, while data analytics focuses on analyzing and interpreting data to make informed decisions.
• Data science involves using statistical techniques and machine learning algorithms to extract insights and patterns from large datasets.

• Data analytics involves analyzing data to understand trends, patterns, and correlations to support decision-making.

• Data ...read more
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Q2. What are your strengths
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Q3. What are your weakness
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Pronunciation and communication skills were checked

Q1. Introduction about yourself
Ans. 
Experienced customer service professional with 5+ years in the industry. Skilled in handling customer inquiries and resolving issues efficiently.
• 5+ years of experience in customer service

• Strong communication and problem-solving skills

• Ability to handle customer inquiries and resolve issues efficiently

• Proficient in using CRM systems and other customer service tools
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Q2. Why left the last job
Ans. 
Seeking new challenges and opportunities for growth.
• Desire for career advancement

• Seeking new challenges

• Opportunity for professional growth

• Relocation

• Company downsizing
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Q3. Work experience
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Q4. Speak for 2 mins about childhood memories
Ans. 
Childhood memories are filled with joy, innocence, and adventure.
• Playing with neighborhood friends until the street lights came on

• Family vacations to the beach or mountains

• Celebrating birthdays with homemade cakes and games

• Exploring the backyard or local park for hidden treasures

• Learning to ride a bike or swim for the first time
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Q1. Salary discussion
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Q1. Normal question were asked Q.1) where did i complete my graduation from?
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Q2. Q.2) Golden rules of accounting?
Ans. 
Golden rules of accounting are basic principles to maintain financial records accurately.
• Debit the receiver, credit the giver

• Debit what comes in, credit what goes out

• Debit all expenses and losses, credit all incomes and gains
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Q1. HR would ask you simple questions such as your introduction and your career experience,
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Q2. In the end they'd ask you about salary, and expections, always tell them a bit higher salary then the market.
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Excel, ERP, problem solving skills, they ask you about what did you do to improve something in your previous organisation, how you did that, when, where, who helped, who were against and why? Is there anything you want to improve in yourself? If yes, then what, and how, and how can we help you to improve?