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Capita Customer Service Executive Interview Questions and Answers for Experienced
Capita Customer Service Executive Interview Experiences for Experienced
7 interviews found
Anonymous
(1 Question)
- Q1. Go through your cv
(1 Question)
- Q1. What is your Fav hobbies
Interview Preparation Tips
Over all it’s a pathetic place to work , although the company state that it’s an employee centric company.. where in the truth is that CAPITA does not care about the well being about their employees
Selected
I applied via Walk-in and was interviewed before Apr 2023. There were 3 interview rounds.
(1 Question)
- Q1. Basic intro and trying to check com skills
Grammar text on computer
(1 Question)
- Q1. Nahh he just want you to be comfortable person for the team
Selected
I applied via Naukri.com and was interviewed in Apr 2023. There were 4 interview rounds.
First need to pass the aptitude test by 60
(1 Question)
- Q1. In the 2nd round HR will give you an overall view about process
(1 Question)
- Q1. In the Ops round TL's or Ops manager will ask you question regarding to the process if you're fresher then they will only check you stability
What people are saying about Capita
Selected
I appeared for an interview before Nov 2022.
(2 Questions)
- Q1. Description on your role on previous company if u have a experience
- Ans.
I was responsible for handling customer inquiries and resolving issues in my previous role as a Customer Service Executive.
Managed a high volume of incoming customer calls and emails
Provided prompt and accurate information to customers regarding product features, pricing, and availability
Resolved customer complaints and issues by investigating the root cause and taking appropriate actions
Maintained customer records and...
- Q2. Self introduction
Basic grammar test and typing as well
(1 Question)
- Q1. Capability and stability check by operations manager
Capita interview questions for designations
Selected
I applied via Newspaper Ad and was interviewed in Oct 2022. There were 4 interview rounds.
Gramer test MCS Q&answering 0
(1 Question)
- Q1. Versant test Automated audio test
(1 Question)
- Q1. Ops manager round) tell me about your self and all
I applied via Naukri.com and was interviewed before Apr 2021. There were 3 interview rounds.
(4 Questions)
- Q1. Share details of your previous job.
- Q2. What are your salary expectations?
- Q3. Why are you looking for a change?
- Q4. Tell me about yourself.
Basic english cammunication objective test
(2 Questions)
- Q1. Why you left previous company?
- Q2. What are your strenghts?
- Ans.
My strengths include excellent communication skills, problem-solving abilities, and a positive attitude.
Excellent communication skills
Strong problem-solving abilities
Positive attitude
Ability to work well under pressure
Attention to detail
Ability to multitask
Empathy and patience
Flexibility and adaptability
Interview Preparation Tips
Customer Service Executive Jobs at Capita
I applied via Naukri.com and was interviewed before Jan 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. About me and my educational background. Because it wasn’t a technical profile.
Interview Preparation Tips
Interview questions from similar companies
Customer Service Executive Interview Questions & Answers
FIS
Rishikesh Pradhan
posted on 24 Nov 2022
I applied via Walk-in and was interviewed before Nov 2021. There were 3 interview rounds.
Grammar test of 20 mins , All basic grammar however the RC was complicated
(2 Questions)
- Q1. Checking typing speed, and asked in HR interview about family and study background
- Q2. Told us to write about any topic that we have in mind in 200 words and then those were examined
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Simple questions about night shifts, routine.
I applied via Referral and was interviewed in Feb 2022. There was 1 interview round.
(3 Questions)
- Q1. Tell me about yourself.
- Q2. Family background and family business
- Q3. Any another skill like languages
Interview Preparation Tips
Capita Interview FAQs
Some of the top questions asked at the Capita Customer Service Executive interview for experienced candidates -
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Capita Customer Service Executive Interview Process for Experienced
based on 5 interviews
3 Interview rounds
- HR Round
- Aptitude Test Round
- One-on-one Round
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Capita Customer Service Executive Reviews and Ratings
based on 135 reviews
Rating in categories
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Senior Executive
1.2k
salaries
|  ₹1.5 L/yr - ₹6.1 L/yr |
|
Softwaretest Engineer
608
salaries
| ₹2.2 L/yr - ₹8.5 L/yr |
|
Senior Software Consultant
536
salaries
| ₹8.8 L/yr - ₹26.5 L/yr |
|
Customer Service Executive
410
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| ₹1.5 L/yr - ₹6.7 L/yr |
|
Software Consultant
375
salaries
| ₹4 L/yr - ₹15.3 L/yr |
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