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Capita Customer Service Executive Interview Questions and Answers
Capita Customer Service Executive Interview Experiences
11 interviews found
Anonymous
Selected
I applied via Naukri.com and was interviewed in Apr 2023. There were 4 interview rounds.
First need to pass the aptitude test by 60
(1 Question)
- Q1. In the 2nd round HR will give you an overall view about process
(1 Question)
- Q1. In the Ops round TL's or Ops manager will ask you question regarding to the process if you're fresher then they will only check you stability
Hannan Mumbaiwale
English versant test
(1 Question)
- Q1. What do you know about the company
- Ans.
Company is a leading provider of customer service solutions in the tech industry.
Company specializes in providing customer service solutions for tech companies
Known for their innovative approach to customer service
Have a strong reputation for excellent customer satisfaction
Offer a range of services including live chat support, email support, and phone support
(1 Question)
- Q1. Go through your cv
(1 Question)
- Q1. What is your Fav hobbies
Interview Preparation Tips
Over all it’s a pathetic place to work , although the company state that it’s an employee centric company.. where in the truth is that CAPITA does not care about the well being about their employees
What people are saying about Capita
Selected
I applied via Walk-in and was interviewed before Apr 2023. There were 3 interview rounds.
(1 Question)
- Q1. Basic intro and trying to check com skills
Grammar text on computer
(1 Question)
- Q1. Nahh he just want you to be comfortable person for the team
Capita interview questions for designations
Selected
I was interviewed before Nov 2022.
(2 Questions)
- Q1. Description on your role on previous company if u have a experience
- Ans.
I was responsible for handling customer inquiries and resolving issues in my previous role as a Customer Service Executive.
Managed a high volume of incoming customer calls and emails
Provided prompt and accurate information to customers regarding product features, pricing, and availability
Resolved customer complaints and issues by investigating the root cause and taking appropriate actions
Maintained customer records and...
- Q2. Self introduction
Basic grammar test and typing as well
(1 Question)
- Q1. Capability and stability check by operations manager
I applied via Naukri.com
(2 Questions)
- Q1. Tell me about yourself
- Q2. How did you found this opportunity?
Interview Preparation Tips
Customer Service Executive Jobs at Capita
Selected
I applied via Newspaper Ad and was interviewed in Oct 2022. There were 4 interview rounds.
Gramer test MCS Q&answering 0
(1 Question)
- Q1. Versant test Automated audio test
(1 Question)
- Q1. Ops manager round) tell me about your self and all
Selected
I applied via Referral and was interviewed before May 2023. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Scenario based question
I applied via Recruitment Consulltant and was interviewed in May 2022. There was 1 interview round.
(2 Questions)
- Q1. Basic experience questions and questions about self
- Q2. Know your qualities well
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Apr 2021. There were 3 interview rounds.
(4 Questions)
- Q1. Share details of your previous job.
- Q2. What are your salary expectations?
- Q3. Why are you looking for a change?
- Q4. Tell me about yourself.
Basic english cammunication objective test
(2 Questions)
- Q1. Why you left previous company?
- Q2. What are your strenghts?
- Ans.
My strengths include excellent communication skills, problem-solving abilities, and a positive attitude.
Excellent communication skills
Strong problem-solving abilities
Positive attitude
Ability to work well under pressure
Attention to detail
Ability to multitask
Empathy and patience
Flexibility and adaptability
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Jan 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. About me and my educational background. Because it wasn’t a technical profile.
Interview Preparation Tips
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Capita Customer Service Executive Interview Process
based on 4 interviews in last 1 year
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Capita Customer Service Executive Reviews and Ratings
based on 128 reviews
Rating in categories
|
Senior Executive
1.2k
salaries
|  ₹1.5 L/yr - ₹6.2 L/yr |
|
Softwaretest Engineer
598
salaries
| ₹2.5 L/yr - ₹8.5 L/yr |
|
Senior Software Consultant
549
salaries
| ₹8.8 L/yr - ₹26 L/yr |
|
Customer Service Executive
418
salaries
| ₹1.5 L/yr - ₹6.5 L/yr |
|
Software Consultant
395
salaries
| ₹4.5 L/yr - ₹16.2 L/yr |
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