Calling 24o7 Bpo Services Executive Interview Questions and Answers for Freshers

Q1. What are your salary expectations?
Add your answer
Q2. What is your family background?
Add your answer
Q3. Share details of your previous job.
Add your answer
Q4. Why should we hire you?
Add your answer
Q5. Why are you looking for a change?
Add your answer
Q6. Where do you see yourself in 5 years?
Add your answer
Q7. What are your strengths and weaknesses?
Add your answer
Q8. Tell me about yourself.
Add your answer

Q1. Introduction and all
Add your answer
Q2. Previous work experience
Ans. 
I have 3 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.
• Worked as a Customer Service Representative at Company X for 2 years

• Managed a team of 5 customer service agents at Company Y

• Received positive feedback from customers for my problem-solving skills
Answered by AI
Add your answer

Typing test and listening test

Q1. Ms Excel shortcut keys
Add your answer
Q2. Other troubleshooting questions
Add your answer

Q1. Manager round will ask about your strengths and weakness
Add your answer
Q2. Why do you want to join and all
Ans. 
I am passionate about providing excellent customer service and believe my skills align well with the role.
• Passionate about helping customers and resolving their issues

• Strong communication and problem-solving skills

• Previous experience in customer service roles

• Excited about the opportunity to work with a reputable company
Answered by AI
Add your answer

I was approached by the company for the job of customer service executive last week. So I went there for an interview. At other companies, the first round is taken on one by one basis. But to my surprise, the interviewer named Preeti Doshi called all the 20 candidates in one room and started taking our introductions. I have never seen this kind of interview anywhere before. Now comes the most important part, those candidates including me who said that they where preparing for government exams earlier in their life, got rejected on the spot. The interviewer didn't even consider that we no longer have the age of appearing for government exams anymore. Based upon our history of preparing and appearing for government exams, she rejected us. She didn't even consider our communication skills and other skills relevant for the job. Before going for the interview, I also confirmed with the HR regarding this. But she said that merely appearing for government exams in the past won't create any issue in the hiring process. But in the interview, we observed just the opposite. We were not even allowed to proceed to the second round.

Self introduction of candidate

Conducting exam for candidates

Conducting exam for candidates

Q1. Speak about customer service
Add your answer
Q2. What do you know about bpo
Ans. 
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

• It is a cost-effective way for companies to focus on their core competencies while delegating other tasks to specialized ser...read more
Answered by AI
Add your answer

Q1. Ok so tell us something about your self
Add your answer

Q1. Why did you join bpo
Add your answer
Q2. Tell ne about your self
Add your answer

Q1. About self details
Add your answer
Q2. About self details and work experience
Add your answer
Q3. Self details and work experience
Add your answer
Q4. Asking about self details
Add your answer
Q5. They will ask about work experience
Add your answer

Q1. Tell me about your self
Ans. 
Experienced marketing professional with a strong background in digital marketing and brand management.
• Over 5 years of experience in developing and implementing marketing strategies

• Proficient in social media marketing and SEO techniques

• Managed successful campaigns that resulted in increased brand awareness and customer engagement
Answered by AI
Add your answer
Q2. What was your last vocation
Ans. 
I was a Marketing Manager at a tech startup.
• Managed all marketing campaigns and strategies

• Collaborated with sales team to drive lead generation

• Utilized social media and email marketing to increase brand awareness
Answered by AI
Add your answer