Calling 24o7 Bpo Services Call Center Manager Interview Questions and Answers

Q1. How you are doing SLA Management
Ans. 
SLA management involves monitoring and ensuring compliance with service level agreements.
• Define clear SLAs with stakeholders

• Monitor performance metrics regularly

• Identify and address any deviations from SLAs

• Implement corrective actions to improve SLA compliance

• Communicate with stakeholders to manage expectations

• Use technology tools for tracking and reporting

• Provide regular reports on SLA performance
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Q2. They are asking situational questions for capacity planner
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Q3. About previous experience in bpo domain
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Q4. How to calculate the quality
Ans. 
Quality can be calculated by measuring the conformance to requirements and customer satisfaction.
• Quality can be measured by evaluating the extent to which a product or service meets the specified requirements.

• Customer satisfaction surveys can provide insights into the quality of a product or service.

• Defect rates, error rates, and rework rates can be used as indicators of quality.

• Quality can also be assessed through fee...read more
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Q1. Walk me through your professional experience.
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Q2. Can you come today for operations round?
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Q1. Previous Company and Total Years of experience
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Q1. Denial Questions like what is Non covered charges?
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Q2. Inconsistent PX and DX code
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Q1. Brief about the company
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Q1. Shrinkage and attrition
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Q2. Planned and unplanned leaves
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It's just general knowledge and little math's

Very basic aptitude questions. Difficulty level can be assumed to be beginner level

Q1. All their questions will boil down to few points i.e. will you be a productive employee overall?
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Q2. How long are you willing to serve here?
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