Altruist Technologies Team Lead Operations Interview Questions and Answers

Q1. Related to profile and portfolio, SL, quality TQ n BQ, client mgmt, ppl mgmt
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Q1. How you are doing SLA Management
Ans. 
SLA management involves monitoring and ensuring compliance with service level agreements.
• Define clear SLAs with stakeholders

• Monitor performance metrics regularly

• Identify and address any deviations from SLAs

• Implement corrective actions to improve SLA compliance

• Communicate with stakeholders to manage expectations

• Use technology tools for tracking and reporting

• Provide regular reports on SLA performance
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Q2. They are asking situational questions for capacity planner
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Q3. About previous experience in bpo domain
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Q4. How to calculate the quality
Ans. 
Quality can be calculated by measuring the conformance to requirements and customer satisfaction.
• Quality can be measured by evaluating the extent to which a product or service meets the specified requirements.

• Customer satisfaction surveys can provide insights into the quality of a product or service.

• Defect rates, error rates, and rework rates can be used as indicators of quality.

• Quality can also be assessed through fee...read more
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Q1. Walk me through your professional experience.
Ans. 
I have over 8 years of experience in operations management, leading teams to achieve operational excellence.
• Managed a team of 20+ employees in a fast-paced retail environment

• Implemented process improvements resulting in a 15% increase in efficiency

• Led cross-functional projects to streamline operations and reduce costs

• Trained new hires on company policies and procedures to ensure consistency

• Collaborated with senior lead...read more
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Q2. Can you come today for operations round?
Ans. 
I am available for the operations round today.
• Yes, I can come for the operations round today.

• I am prepared and ready for the operations round.

• I will be there on time for the operations round.
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Q1. Technical round was taken by the 2 operation managers. Quotations asked related to accounting entries, excel formulas, application based questions.
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Q2. What is accounting entry for an invoice booking, accrual, prepayment and depreciation.
Ans. 
Accounting entries for invoice booking, accrual, prepayment, and depreciation.
• Invoice booking: Debit accounts payable, credit expense or asset account.

• Accrual: Debit expense or asset account, credit accrual account.

• Prepayment: Debit prepayment account, credit cash or accounts payable.

• Depreciation: Debit depreciation expense, credit accumulated depreciation.
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Q3. Excel formulas to club two cell values and what are limitations of VLOOKUP formula.
Ans. 
Excel formulas to club two cell values and limitations of VLOOKUP formula.
• To combine two cell values in Excel, you can use the CONCATENATE function or the ampersand (&) operator.

• Example: =CONCATENATE(A1, B1) or =A1&B1

• VLOOKUP is a powerful Excel function used to search for a value in a table and return a corresponding value from another column.

• Limitations of VLOOKUP include: it only searches in the leftmost column of th...read more
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Aptitude Test - 40 Minutes

Q1. Operations Management
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Q2. Quality Management
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