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Axis Bank Senior Manager Interview Questions, Process, and Tips
Top Axis Bank Senior Manager Interview Questions and Answers
- Q1. How CRM application works for handling Customer Complain Management Process
- Q2. Importance of TAT in complain handling
- Q3. 2. Ways of sourcing NTB
Axis Bank Senior Manager Interview Experiences
27 interviews found
Anonymous
Selected
I applied via Referral and was interviewed before Dec 2021. There were 3 interview rounds.
(3 Questions)
- Q1. Understanding of Complain Management Process
- Q2. How CRM application works for handling Customer Complain Management Process
- Ans.
CRM application helps in managing customer complaints by providing a centralized platform for recording, tracking and resolving complaints.
CRM application allows customers to submit complaints through various channels like email, phone, social media, etc.
Complaints are recorded in the system and assigned to relevant teams or individuals for resolution.
The application provides real-time updates to customers on the statu...
- Q3. Importance of TAT in complain handling
- Ans.
TAT is crucial in complaint handling as it impacts customer satisfaction and loyalty.
TAT (Turnaround Time) is the time taken to resolve a customer complaint.
A shorter TAT leads to higher customer satisfaction and loyalty.
Longer TAT can result in negative reviews, loss of customers, and damage to brand reputation.
TAT should be monitored regularly and improved wherever possible.
For example, a company's customer service t...
(3 Questions)
- Q1. Salary expectation and notice period
- Q2. Past organization and reason for leaving
- Q3. Whether ready to relocate to Mumbai
Interview Preparation Tips
Good interesting case study and explanation
(2 Questions)
- Q1. Nothing specific
- Q2. Nothing specific about
(2 Questions)
- Q1. Nothing specific
- Q2. Nothing specific in this round
Interview Preparation Tips
(2 Questions)
- Q1. Clean note policy
- Q2. Lockers regulation
(1 Question)
- Q1. Past Experience
Axis Bank interview questions for designations
Case study on how to understand high attrition rate and solutions
Guestimate on number of diapers required on a single day in a city
(3 Questions)
- Q1. Basic salary negotiation
- Q2. What is expectation
- Ans.
Expectation is the belief or anticipation that something will happen or be achieved.
Expectation is a mental state that involves looking forward to something or believing that something will happen.
It can be based on past experiences, societal norms, or personal desires.
Expectations can lead to feelings of excitement, disappointment, or satisfaction.
For example, a manager may have expectations for their team to meet cer...
- Q3. Why are you leaving the job
Interview Preparation Tips
Discussion about work profile.
(1 Question)
- Q1. 1. About Invocation. 2. Types guarantee. 3. Vetting. 4. How to handle the customer in different situations with case study.
Senior Manager Jobs at Axis Bank
(2 Questions)
- Q1. Tell me about urself
- Q2. Sql basic questions and sas understanding
Subhankar Guha Roy
Selected
I applied via Recruitment Consulltant and was interviewed before Jan 2024. There were 2 interview rounds.
(1 Question)
- Q1. Mostly data base related
(1 Question)
- Q1. How much salary you expected
- Ans.
I am looking for a competitive salary based on my experience and qualifications.
I am open to discussing salary based on the responsibilities and expectations of the role.
I have researched the average salary range for Senior Managers in this industry.
I am looking for a salary that reflects my skills and contributions to the company.
I am flexible and willing to negotiate based on the overall compensation package offered.
Selected
I was interviewed before Feb 2023.
(1 Question)
- Q1. Details about work experience
Selected
I applied via Referral and was interviewed in Nov 2022. There were 3 interview rounds.
I was confident, and optimistic, it was great day
(2 Questions)
- Q1. About yourself, past background and current company experience
- Q2. Product knowledge and personality development
Interview Preparation Tips
I applied via Referral
(1 Question)
- Q1. Personal and job related questions
(1 Question)
- Q1. Job related questions and previous experiences details
(1 Question)
- Q1. National head, checked family details and my experiences in Kerala, previous profile handling etc
Interview Preparation Tips
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Axis Bank Interviews By Designations
- Axis Bank Assistant Manager Interview Questions
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- Axis Bank Senior Manager Interview Questions
- Show more
Axis Bank Senior Manager Interview Process
based on 34 interviews
3 Interview rounds
- Resume Shortlist Round
- HR Round - 1
- HR Round - 2
Senior Manager Interview Questions from Similar Companies
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Axis Bank Senior Manager Reviews and Ratings
based on 697 reviews
Rating in categories
2-3 Yrs
₹ 14-23.6 LPA
|
Assistant Manager
15k
salaries
|  ₹1.8 L/yr - ₹6 L/yr |
|
Deputy Manager
10.5k
salaries
| ₹2 L/yr - ₹8.8 L/yr |
|
Manager
6.1k
salaries
| ₹4.9 L/yr - ₹14 L/yr |
|
Senior Manager
5.2k
salaries
| ₹8 L/yr - ₹28 L/yr |
|
Relationship Officer
3.3k
salaries
| ₹1 L/yr - ₹6 L/yr |
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