10+ ICICI Bank Interview Questions and Answers

Types of accounts in a bank include savings, current, fixed deposit, recurring deposit, and NRI accounts.

• Savings account: for individuals to save money and earn interest

• Current account: for businesses to carry out transactions

• Fixed deposit account: for individuals to deposit a lump sum for a fixed period of time and earn higher interest

• Recurring deposit account: for individuals to deposit a fixed amount of money every month for a fixed period of time and earn interest

• NRI acco...read more

Yes

• Yes, I have a proven track record of building strong business relationships with builders, CAs, and other channel networks.

• I understand the importance of trust and communication in building successful partnerships.

• I have successfully collaborated with builders to secure new business opportunities and maintain long-term relationships.

• I have effectively worked with CAs to ensure smooth financial transactions and compliance.

• I have established strong connections with various c...read more

Sales and housing loan industry involves selling and financing properties to individuals and businesses.

• Sales in the housing loan industry involve promoting and selling properties to potential buyers.

• Housing loan industry provides financing options to individuals and businesses for purchasing properties.

• Knowledge of various loan products, interest rates, and repayment terms is essential in this industry.

• Understanding the local real estate market and property values is importa...read more

My future goal is to excel in my role as a Relationship Officer and contribute towards the growth of the organization.

• I plan to enhance my communication and interpersonal skills to build strong relationships with clients.

• I aim to stay updated with the latest industry trends and regulations to provide the best services to clients.

• I aspire to take up leadership roles in the future and mentor new Relationship Officers.

• I plan to work towards achieving the targets set by the organ...read more

NPA stands for Non-Performing Asset. It refers to a loan or advance that has stopped generating income for the lender.

• NPA is a classification used in the banking and financial sector.

• It represents loans or advances that are in default or have become delinquent.

• NPA indicates the inability of the borrower to repay the loan.

• It negatively impacts the financial health of the lender.

• NPA is determined based on the number of days a loan remains overdue.

• The full form of NPA is Non-Per...read more

To sell extra product with the core product, identify customer needs, demonstrate value, offer package deals, provide incentives, and use upselling techniques.

• Identify customer needs and preferences to understand what additional products they may be interested in.

• Demonstrate the value and benefits of the extra product, highlighting how it complements the core product.

• Offer package deals or bundles that include the core product and the extra product at a discounted price.

• Provi...read more

As a Relationship Officer, I am knowledgeable about the various financial products offered by the company to clients.

• I am familiar with the features and benefits of savings accounts, loans, credit cards, and investment products.

• I understand the eligibility criteria, interest rates, repayment terms, and other details of each product.

• I can effectively communicate the value proposition of each product to potential customers and assist them in making informed decisions.

• I am train...read more

Managing customers involves building relationships, understanding their needs, and providing excellent service.

• Listen actively to their concerns and needs

• Communicate clearly and effectively

• Provide personalized solutions

• Follow up regularly to ensure satisfaction

• Handle complaints and issues promptly and professionally

• Build trust and rapport through positive interactions

• Offer additional products or services that may benefit them

• Maintain a positive attitude and demeanor

• Be knowled...read more

Yes, the bank provides financial services such as loans, savings accounts, investments, and more.

• Banks offer various financial products and services to customers

• They provide loans for personal, business, and mortgage purposes

• Banks also offer savings accounts, investment options, and credit cards

• They facilitate money transfers, currency exchange, and other financial transactions

I have 5 years of work experience in the banking industry.

• 5 years of experience in banking sector

• Handled various customer relationships

• Knowledge of financial products and services

• Experience in sales and marketing

• Strong communication and interpersonal skills