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Arise Wfm Real Time Analyst Interview Questions and Answers
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1 interview found
Android Mechanics
Selected
I applied via Indeed and was interviewed in Mar 2023. There were 3 interview rounds.
Basics of Excel and some Short maths
(1 Question)
- Q1. What is Workforce management? What is Shrinkage? What is SLA Bridge? What is Real Time Analyst work?
- Ans.
Workforce management involves optimizing the productivity and performance of a workforce. Shrinkage refers to the time that employees are not available to work. SLA Bridge is a tool used to monitor and manage service level agreements. Real Time Analyst work involves monitoring and adjusting staffing levels in real time to meet service level goals.
Workforce management focuses on optimizing the productivity and performan...
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Interview questions from similar companies
(1 Question)
- Q1. About normal WFM questions and about me
(1 Question)
- Q1. Interviewer asked about deep WFM things
It was excel test which was based on WFM questions
Interview Questionnaire
2 Questions
- Q1. What is the correlation between service level & occupancy?
- Ans.
Service level and occupancy have a positive correlation.
Service level is the percentage of calls answered within a specific time frame.
Occupancy is the percentage of time agents spend handling calls.
Higher occupancy can lead to lower service level as agents may be busy with other tasks.
Lower occupancy can result in higher service level as agents are readily available to answer calls.
Optimizing occupancy levels is cruci...
- Q2. What is concurrency and formula of it?
- Ans.
Concurrency is the number of tasks that can be executed simultaneously in a system.
Concurrency is important in real-time analysis to ensure that the system can handle the workload.
Formula for concurrency is: Concurrency = (Total workload in seconds) / (Average handling time in seconds)
For example, if the total workload is 3600 seconds and the average handling time is 10 seconds, then the concurrency would be 360.
Concur...
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Wfm Real Time Analyst Interview Questions & Answers
Concentrix Corporation
Shivprasad Hanamasagar
posted on 25 Jun 2022
I applied via Approached by Company and was interviewed in Dec 2021. There were 2 interview rounds.
The exam level was moderate
(1 Question)
- Q1. General question regarding the organization’s
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- Excel
- Management
- Leadership Skills
- Basic
shreyas gowda
I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 2 interview rounds.
(1 Question)
- Q1. Basic real queue management question from the HR of HP
Interview Preparation Tips
(2 Questions)
- Q1. Tell me something about your self
- Ans.
I am a dedicated and experienced workforce management professional with a passion for optimizing operations and driving efficiency.
Over 5 years of experience in workforce management
Skilled in forecasting, scheduling, and real-time management
Strong analytical and problem-solving abilities
Proven track record of improving efficiency and productivity
Excellent communication and leadership skills
- Q2. Is any blood relation working in teleperformance
- Ans.
No, there are no blood relations working in Teleperformance.
No, there are no blood relations currently employed at Teleperformance.
Teleperformance does not allow blood relations to work together to avoid conflicts of interest.
Employees are hired based on their qualifications and skills, not their family connections.
Shreya Mukherjee
Selected
I applied via LinkedIn and was interviewed in Oct 2024. There was 1 interview round.
(2 Questions)
- Q1. WFM basics like SLA
- Q2. Correlation between WFM terms
- Ans.
The correlation between WFM terms refers to the relationship between different terms used in Workforce Management.
Correlation between WFM terms helps in understanding how different factors impact each other in workforce management.
For example, the correlation between schedule adherence and service level can indicate how well agents are adhering to their schedules in order to meet service level goals.
Analyzing the corre...
vishal deshmukh
Selected
I was interviewed in May 2024.
(2 Questions)
- Q1. Tell me about yourself
- Q2. What is your last drawn salary
Wfm Rta Analyst Interview Questions & Answers
Conneqt Business Solutions
Anonymous
posted on 16 Oct 2023
I applied via Walk-in and was interviewed before Oct 2022. There were 5 interview rounds.
English grammar and logistics maths
(2 Questions)
- Q1. Relavent work experience
- Q2. Skills good communication in English
Easy writing passage of
(1 Question)
- Q1. Salary discussion
(1 Question)
- Q1. About normal WFM questions and about me
(1 Question)
- Q1. Interviewer asked about deep WFM things
It was excel test which was based on WFM questions
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