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Quess Wfm Real Time Analyst Interview Questions and Answers
Updated
29 Aug 2022
1 interview found
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shreyas gowda
I applied via Recruitment Consulltant and was interviewed before Aug 2021.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
One-on-one Round (1 Question)
- Q1. Basic real queue management question from the HR of HP Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Nothing much no benefits from Quess it will be given to you only if the client gives anything
Interview questions from similar companies
Anonymous
Interview Questions
- Q1. What is the correlation between service level & occupancy?
View Answers (4)
- Q2. What is concurrency and formula of it?
View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Answer right to the point with proper explanation with examples.
Skills evaluated in this interview
I applied via LinkedIn and was interviewed before Oct 2021.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (1 Question)
- Q1. Introduction and experience Add Answer
3
One-on-one Round (1 Question)
- Q1. Will check knowledge and excel formulas Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - For WFM role they need excellent knowledge of advance excel, communication is fine if intermidiate with English
Reddeppa reddy
Interview experience
Excellent
Difficulty level
Moderate
Duration
2-4 weeks
Result
Selected
I applied via Naukri.com and was interviewed in Jun 2024.
3 Interview Rounds
1
HR Round (2 Questions)
- Q1. About my introduction Add Answer
- Q2. My work roles and responsibilities View Answers (1)
2
Technical Round (2 Questions)
- Q1. About my introduction Add Answer
- Q2. My roles and responsibilities View Answers (1)
3
Client Interview Round (4 Questions)
- Q1. My introduction Add Answer
- Q2. My roles and responsibilities View Answers (1)
- Q3. My work experience Add Answer
- Q4. About varient some questions related to my work Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - It was very good interview i took, please perform well if u get opportunity
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via LinkedIn and was interviewed in Apr 2023.
5 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
Aptitude Test Round
General Aptitude and Communication Test
3
Assignment Round
Excel and Workforce Management Technical test
4
One-on-one Round (3 Questions)
- Q1. Workload Calculations Add Answer
- Q2. Schedule Tools such as IEX, Calabrio, Verint Add Answer
- Q3. Realtime scenrios Add Answer
5
One-on-one Round (2 Questions)
- Q1. Realtime Scenrios Add Answer
- Q2. No other questions, Explained Job Description Add Answer
Interview Preparation Tips
Topics to prepare for IntouchCX Senior Real Time Analyst interview:
- Real Time Analysis
- call center
JYOTHI SAHU
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed in Sep 2023.
5 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2
HR Round (1 Question)
- Q1. About my experience skills and expected salary Add Answer
3
Technical Round (1 Question)
- Q1. Online assessment Add Answer
4
One-on-one Round (1 Question)
- Q1. About core related like SLA, occupancy,ASA, AHT, excel etc Add Answer
5
HR Round (1 Question)
- Q1. Salary discussion Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - NA
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Job Fair and was interviewed before Mar 2023.
2 Interview Rounds
1
Aptitude Test Round
Typing and writing skill
2
One-on-one Round (1 Question)
- Q1. How you tackle the worst situation. Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - typing speed 30WPM, Good communication skill, English
Interview Questions
- Q1. What is the correlation between service level & occupancy?
View Answers (4)
- Q2. What is concurrency and formula of it?
View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Answer right to the point with proper explanation with examples.
Skills evaluated in this interview
I applied via LinkedIn and was interviewed before Oct 2021.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
2
HR Round (1 Question)
- Q1. Introduction and experience Add Answer
3
One-on-one Round (1 Question)
- Q1. Will check knowledge and excel formulas Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - For WFM role they need excellent knowledge of advance excel, communication is fine if intermidiate with English
Quess Interview FAQs
How many rounds are there in Quess Wfm Real Time Analyst interview?
Quess interview process usually has 2 rounds. The most common rounds in the Quess interview process are Resume Shortlist and One-on-one Round.
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