Altius Customer Services Interview Questions and Answers for Freshers

Q1. Date wise summary using sum function
Ans. 
The question is asking for a date-wise summary using the sum function.
• Use the sum function to calculate the total for each date.

• Group the data by date and then calculate the sum for each group.

• Present the results in a date-wise summary format.
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Q2. Presentation dashboard using multiple formulas
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Q1. In first round of interview asked about self introduction Then asked about social media and about email
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Q1. In 2nd round HR round Asked about same what are Email process
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Q1. Tell about your self
Ans. 
I am a dedicated and experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and complaints

• I have a proven track record of meeting and exceeding customer satisfaction goals
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Q2. Why u choose this line
Ans. 
I chose this line because I enjoy helping others and have a passion for providing excellent customer service.
• Passion for helping others

• Enjoy providing excellent customer service

• Opportunity to interact with diverse range of people
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Q1. Tell me about yourself
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Q2. How's things there at your place. Are you ok working with us.
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Q1. Basic Cloud telephony questions and having relevant experience is an add on
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Q2. What is click to call solution
Ans. 
Click to call solution is a technology that allows users to initiate phone calls by clicking on a button or link.
• Enables users to easily connect with customer support or sales representatives

• Commonly used in websites and mobile apps

• Improves customer experience by providing instant communication

• Examples include ClickDesk, CallRail, and Twilio's Click to Call feature
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Q3. What is a PRI in cloud telephony
Ans. 
PRI in cloud telephony stands for Primary Rate Interface, a type of digital telecommunication service used to connect a large number of phone lines to the public switched telephone network (PSTN) in a cost-effective manner.
• PRI provides 23 voice channels and 1 data channel for a total of 24 channels.

• It is commonly used by businesses for high-volume voice communication.

• PRI offers better call quality and reliability compa...read more
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Q4. Difference between Virtual number and DID
Ans. 
Virtual number is a cloud-based number that forwards calls to another number, while DID is a direct inward dialing number that allows direct calls to a specific extension.
• Virtual number is a cloud-based number that can be forwarded to any other number.

• DID is a direct inward dialing number that allows direct calls to a specific extension.

• Virtual numbers are often used for marketing or customer service purposes.

• DID numbe...read more
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Q5. How to perform native Integration
Ans. 
Native integration involves connecting two or more software applications without the need for additional middleware.
• Identify the APIs or protocols supported by the applications you want to integrate

• Develop custom code to establish communication between the applications

• Test the integration thoroughly to ensure data flows accurately and securely
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Q1. Self introduction
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Q2. About this company why we want to join this company.
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They used to give one particular topic, on tha topic we used to write an essay.

In this assignment they used to check our typing speed

Q1. Self induction with personal
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Q1. Manger asked for work with previous organotin
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