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Altius Customer Services Counsellor Interview Questions and Answers

Updated 10 Jan 2024

Altius Customer Services Counsellor Interview Experiences

1 interview found

Counsellor Interview Questions & Answers

user image Anonymous

posted on 10 Jan 2024

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - Customer care executive  

(3 Questions)

  • Q1. What is your spoken language
  • Q2. Can you satisfied a customer
  • Ans. 

    Yes, I can satisfy a customer by actively listening to their concerns, providing empathetic support, and offering effective solutions.

    • Actively listen to the customer's concerns

    • Show empathy and understanding towards their situation

    • Offer effective solutions to address their needs

    • Ensure timely and efficient resolution of any issues

    • Follow up with the customer to ensure their satisfaction

  • Answered by AI
  • Q3. Can u handle aggressive customer
  • Ans. Yes but call i recive to about my job role or i full details know it about problem
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for Altius Customer Services Counsellor interview:
  • Customer Service
Interview preparation tips for other job seekers - Me apne aggressive customer ko shant karke uski help kaunga but pehle uski help ke liye mere pass jankari honi chahiye nahi to pehle use shant karke uski problem sunuga phir apne superior se discuss karke use help provide karunga because I am a shopkeeper last 13 year but jb se mere leg brok huwa tab se me shop pr kam jane laga or abhi bhi ghar se call pr hi customer jo mere brother se handle nahi hota h use me esiliy mana leta hu only on call

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Spring container and beans
  • Q2. Annotations used in Springboot
  • Ans. 

    Annotations are used in Springboot to simplify configuration and reduce boilerplate code.

    • Annotations are used to define the behavior of Spring components

    • They can be used to define the scope of a bean, inject dependencies, and handle exceptions

    • Some commonly used annotations include @Component, @Autowired, and @ExceptionHandler

  • Answered by AI
  • Q3. Java 8 New Features and explanation
  • Ans. 

    Java 8 introduced several new features including lambda expressions, streams, and default methods.

    • Lambda expressions allow for functional programming and simplify code.

    • Streams provide a way to process collections of data in a functional style.

    • Default methods allow for adding new methods to interfaces without breaking existing implementations.

    • Other features include the Optional class, Date and Time API, and Nashorn Java

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. What is your expected package

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare the topics thoroughly with working examples. Theoretical knowledge is not enough to really grasp the concepts.

Skills evaluated in this interview

I applied via Naukri.com and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Questions on Salesforce Basics. One can learn all great features in Salesforce.com but we must know the basic admin functionalities and features in Saleforce.
Round 2 - Behavioral 

(1 Question)

  • Q1. The questions will be on your career, Resume. They will look for story telling skills, can you be a team player and individual player, etc. Can be technical as well.

Interview Preparation Tips

Interview preparation tips for other job seekers - First know the basics of Saleforce.com for functional role then you dive into all great features in Salesforce.

I applied via Campus Placement and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Focus on industry-specific nuances

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on the industry you are familiar with and discuss the challenges and probable solutions.

I applied via Naukri.com and was interviewed in Jun 2019. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Configuration Management, data modelling, CI relationships, Problem management process flow, SIAM, integration, cmdb reports, KPIs.
  • Q2. General introduction, projects handled in the past,

Interview Preparation Tips

Interview preparation tips for other job seekers - Stick to what u have worked on in your resume, ask about offered profile,

I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Coding Test 

Coding questions will be given

Interview Preparation Tips

Interview preparation tips for other job seekers - Do well. Be bold and answer what you know.

I was interviewed before Sep 2021.

Round 1 - Technical 

(1 Question)

  • Q1. Regression and classification

Interview Preparation Tips

Interview preparation tips for other job seekers - Be strong at your basics. You never know the credentials of your interviewer

I was interviewed before May 2021.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Quant, reasoning, English

Round 3 - Technical 

(1 Question)

  • Q1. Java/C language questions
Round 4 - HR 

(1 Question)

  • Q1. About your self questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be yourself
Respect time of others

I applied via Campus Placement and was interviewed before Nov 2019. There were 8 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Porters Generic Marketing Strategy
  • Q2. Extempore Pitch to position a product differentially in the Market
  • Ans. 

    Our product is the only one in the market that offers a unique combination of features and benefits.

    • Our product is designed to solve a specific problem that no other product in the market can solve.

    • Our product offers a unique combination of features and benefits that are not available in any other product.

    • Our product is backed by extensive research and development, ensuring that it is the most effective solution in the...

  • Answered by AI
  • Q3. Why MBA, Why Marketing

Interview Preparation Tips

Interview preparation tips for other job seekers - 1.Be confident , Open and Prepared

2.Kindly understand the question and answer relating with some of the concepts you have studied

I applied via Naukri.com and was interviewed before Dec 2019. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Oracle Apps Technical - PlSQL concepts
  • Q2. Basic questions like logic to find even number, swap number ,etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to see all the Technology related questions in Google before going for interview.

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Altius Customer Services Counsellor Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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