Altius Customer Services Customer Service Associate Interview Questions and Answers

Aptitude roud was medium

Q1. Basic questions about yourself and knowledge about bpo
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Q1. Basic questions about bpo, typing speed etc
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Q1. Why are you looking for a change?
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Q2. How long will you work in this company?
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Q3. Do your parents knows you are working for call center?
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Q1. About my self why did want to join
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Q2. Rates of speech and engliss speaking
Ans. 
Rates of speech and English speaking are important for effective communication in customer service.
• Speaking clearly and at a moderate pace helps customers understand you better

• Using simple language and avoiding jargon can make communication easier

• Being aware of cultural differences in language and communication styles is important

• Active listening and asking clarifying questions can help ensure effective communication

• Ex...read more
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Q1. About College life
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Q2. My introduction
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Q1. Tell about your self
Ans. 
I am a dedicated and experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and complaints

• I have a proven track record of meeting and exceeding customer satisfaction goals
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Q2. Why u choose this line
Ans. 
I chose this line because I enjoy helping others and have a passion for providing excellent customer service.
• Passion for helping others

• Enjoy providing excellent customer service

• Opportunity to interact with diverse range of people
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Q1. Just basic introduction and basic knowledge check about real life businesses.
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Q2. Telle about yourself & basic knowledge check ✅.
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Group number discussion

Q1. Tell me about self introduction
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Q1. Last company where worked
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Q1. Tell me about company
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