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Altius Customer Services

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3.1

based on 149 Reviews

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Altius Customer Services Customer Service Associate Interview Questions and Answers

Updated 8 Nov 2022

Altius Customer Services Customer Service Associate Interview Experiences

1 interview found

Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 8 Nov 2022

I applied via Referral and was interviewed in May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

General aptitude questions on GK and maths

Round 3 - HR 

(2 Questions)

  • Q1. Description of previous experience
    • Add your answer
  • Q2. Current package and Salary expectation
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. Operations interview round about experience and skills
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills is a must. Experience in Sales and customer service is advantageous.

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Interview Tips & Stories
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honestword
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Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
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Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

Elcamino Software user image Anonymous

posted on 7 Dec 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Aptitude roud was medium

Round 3 - HR 

(1 Question)

  • Q1. Basic questions about yourself and knowledge about bpo
    • Add your answer
Round 4 - Behavioral 

(1 Question)

  • Q1. Basic questions about bpo, typing speed etc
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Best place for fresher to enter bpo sector and get experience working in elcamino atleast one year and jump to best opportunity

Customer Service Executive Interview Questions & Answers

Imarque Solutions user image Anonymous

posted on 26 Aug 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell about your self
  • Ans. 

    I am a dedicated and experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries and complaints

    • I have a proven track record of meeting and exceeding customer satisfaction goals

    • Answered by AI
    Add your answer
  • Q2. Why u choose this line
  • Ans. 

    I chose this line because I enjoy helping others and have a passion for providing excellent customer service.

    • Passion for helping others

    • Enjoy providing excellent customer service

    • Opportunity to interact with diverse range of people

    • Answered by AI
    Add your answer

Interview Preparation Tips

Topics to prepare for Imarque Solutions Customer Service Executive interview:
  • Communication Skills
  • Negotiation Skills
  • MS Office
  • Computer Skills
Interview preparation tips for other job seekers - I have not worked in many companies bu i think If you are fresher I am telling in bpo or customer service for domestic voice process u will get maximum 14 to 18 thausand in hand salary as I experienced till now. When selecting any company u should be very confident in negotiations of salary and probation period other they put u in 6 or 8 months probation period and your job is not permanent until ur probation period running and ur pf will not start to deduct.

Customer Care Executive Interview Questions & Answers

BPO+ user image Anonymous

posted on 14 May 2024

Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. How to handle the customer anger
  • Ans. 

    Handle customer anger by staying calm, listening actively, empathizing, apologizing, offering solutions, and following up.

    • Stay calm and composed to de-escalate the situation

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's emotions and show understanding

    • Apologize sincerely for any inconvenience caused

    • Offer solutions or alternatives to address the customer's issue

    • Follow up with the custo

    • Answered by AI
    View 1 more answer

Customer Service Executive Interview Questions & Answers

Athena BPO user image Anonymous

posted on 14 May 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. Tell me about your self?
    • Add your answer
  • Q2. Why we should hire your?
    • Add your answer
  • Q3. Why you want to work in our company?
    • Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. How long you work in our company?
    • Add your answer
  • Q2. Tell me about your self?
    • Add your answer

Customer Care Executive Interview Questions & Answers

Vishnu Solutions user image Anonymous

posted on 6 Jun 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Introduce yourself
    • Add your answer

Customer Support Executive Interview Questions & Answers

Sequential Technology International user image Anonymous

posted on 29 Oct 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Assignment 

Paragraph writing on any topic.

Round 3 - Technical 

(1 Question)

  • Q1. Typing test and check basis knowledge.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Born for reality. Give best in doing everything. God bless 🙏

Senior Customer Service Executive Interview Questions & Answers

Vcare Call Center user image Anonymous

posted on 24 Sep 2022

I applied via Naukri.com and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. Tell me something about yourself.
    • Add your answer
  • Q2. Why did you leave your last company?
    • Add your answer
  • Q3. What is your salary expectation?
    • Add your answer
  • Q4. Why should we hire you?
    • Add your answer
  • Q5. Tell me about your work profile in your last company.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be very confident and answer every question they ask from you in the decent manner.
These people not very professional so anyone can pass the interview.

Customer Service Associate Interview Questions & Answers

Elcamino Software user image Anonymous

posted on 22 Sep 2021

I applied via Walk-in

Interview Questionnaire 

2 Questions

  • Q1. Normal written test
  • Ans. They give you a 2 page test that includes basic spellings and a short note on given topic
    • Answered Anonymously
    Add your answer
  • Q2. About interview
  • Ans. After normal introduction they check communication skill in English
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Directly go to company and ask the guard that you have come for interview

Customer Service Executive Interview Questions & Answers

Imarque Solutions user image Anonymous

posted on 21 Mar 2024

Interview experience
4
Good
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Group Discussion 

Group number discussion

Round 2 - Technical 

(1 Question)

  • Q1. Tell me about self introduction
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Last company where worked
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. Tell me about company
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good discipline basic knowledge
More about working at Altius Customer Services

Altius Customer Services Interview FAQs

How many rounds are there in Altius Customer Services Customer Service Associate interview?
Altius Customer Services interview process usually has 4 rounds. The most common rounds in the Altius Customer Services interview process are Resume Shortlist, Aptitude Test and HR.
How to prepare for Altius Customer Services Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Altius Customer Services. The most common topics and skills that interviewers at Altius Customer Services expect are Customer Service, bpo, email process and voice process.

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based on 1 Altius Customer Services interview
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Low Confidence means the data is based on a small number of responses received from the candidates.

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Altius Customer Services Customer Service Associate Salary
based on 96 salaries
₹1.4 L/yr - ₹3.2 L/yr
19% less than the average Customer Service Associate Salary in India
View more details

Altius Customer Services Customer Service Associate Reviews and Ratings

based on 20 reviews

3.5/5

Rating in categories

3.1

Skill development

3.7

Work-Life balance

2.9

Salary & Benefits

3.3

Job Security

3.4

Company culture

3.0

Promotions/Appraisal

3.5

Work Satisfaction

Explore 20 Reviews and Ratings
Altius Customer Services Salaries in India
Customer Service Associate
96 salaries
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₹1.4 L/yr - ₹3.2 L/yr

Customer Service Executive
57 salaries
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₹1.1 L/yr - ₹3.4 L/yr

Customer Care Executive
26 salaries
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₹1.2 L/yr - ₹3.1 L/yr

Software Developer
24 salaries
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₹3 L/yr - ₹7.2 L/yr

Quality Analyst
15 salaries
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₹2.5 L/yr - ₹4.8 L/yr

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