Altius Customer Services Customer Care Executive Interview Questions and Answers

Q1. Direct basic interview questions
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Q2. Self introduction then amount related questions for example. Laksh thousand etc...
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Q1. Working experience
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Q1. Indroduce my self , my apttitue, qualification
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Q2. Job role related questions
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Q3. How work in job role
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Q1. Indroduce my self, my qualification
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Q2. How to work my job role
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Q3. Working details foe related the job
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Q4. My knowledge test, apptitute
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See basically they want to assess you
So they will be asking you tell something about any social media platform or any destination which you have went recently. Note : they asked me this so i don't know how other company takes the interview.

Q1. Tell me about yourself?
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Q2. Tell me about business process outsourcing?
Ans. 
Business process outsourcing (BPO) is the practice of hiring a third-party company to handle specific business processes.
• BPO is a cost-effective way for companies to handle non-core business functions such as customer service, accounting, and human resources.

• BPO companies are typically located in countries with lower labor costs, such as India and the Philippines.

• BPO can be done onshore, nearshore, or offshore dependin...read more
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Q1. What are your strengths and weaknesses?
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Q2. Where do you see yourself in 5 years?
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Q3. Why should we hire you?
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Q4. What are your qualities?
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Q5. How many years you will commit for this company?
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Customer satisfaction is most important

I had to do a assignment in which i had to make a video towards the explaining the company product

Q1. I had to talk to hr and they asked me about myself why I like to work in bpo and why did I choose these profession. And how to talk to irritate customer
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Q2. Why did i choose this profession
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Q3. Because bpo makes my communication skills better
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Q4. Why do you choose bpo
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Q1. How to handle the customer anger
Ans. 
Handle customer anger by staying calm, listening actively, empathizing, apologizing, offering solutions, and following up.
• Stay calm and composed to de-escalate the situation

• Listen actively to understand the customer's concerns

• Empathize with the customer's emotions and show understanding

• Apologize sincerely for any inconvenience caused

• Offer solutions or alternatives to address the customer's issue

• Follow up with the custo
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