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Click to call solution is a technology that allows users to initiate phone calls by clicking on a button or link.
Enables users to easily connect with customer support or sales representatives
Commonly used in websites and mobile apps
Improves customer experience by providing instant communication
Examples include ClickDesk, CallRail, and Twilio's Click to Call feature
PRI in cloud telephony stands for Primary Rate Interface, a type of digital telecommunication service used to connect a large number of phone lines to the public switched telephone network (PSTN) in a cost-effective manner.
PRI provides 23 voice channels and 1 data channel for a total of 24 channels.
It is commonly used by businesses for high-volume voice communication.
PRI offers better call quality and reliability compa...
Virtual number is a cloud-based number that forwards calls to another number, while DID is a direct inward dialing number that allows direct calls to a specific extension.
Virtual number is a cloud-based number that can be forwarded to any other number.
DID is a direct inward dialing number that allows direct calls to a specific extension.
Virtual numbers are often used for marketing or customer service purposes.
DID numbe...
Native integration involves connecting two or more software applications without the need for additional middleware.
Identify the APIs or protocols supported by the applications you want to integrate
Develop custom code to establish communication between the applications
Test the integration thoroughly to ensure data flows accurately and securely
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posted on 23 Jan 2025
I was interviewed in Dec 2024.
My future goal is to enhance my customer support skills and contribute to the company's growth by providing excellent service.
I aim to improve my communication and problem-solving skills to better assist customers.
I plan to undergo training and workshops to stay updated with the latest customer service trends.
I aspire to take on leadership roles within the customer support team to drive efficiency and customer satisfac...
SaaS is a software distribution model where a third-party provider hosts applications and makes them available to customers over the internet.
SaaS allows users to access software applications via the internet without the need for installation or maintenance.
Customers typically pay a subscription fee to use the software on a pay-as-you-go basis.
Examples of SaaS include Salesforce, Microsoft Office 365, and Google Worksp
The previous round of interviews went well. I was able to showcase my skills and experience effectively.
I was able to confidently discuss my relevant experience and skills
I provided specific examples of how I have successfully handled customer support situations in the past
I received positive feedback from the interviewers on my communication and problem-solving abilities
I have 3 years of experience in customer support roles, including handling inquiries, resolving issues, and providing excellent service.
3 years of experience in customer support roles
Handled inquiries and resolved issues
Provided excellent customer service
One of my weaknesses is that I can be overly critical of my own work.
I tend to be a perfectionist and can spend too much time on a task to ensure it is flawless.
I sometimes struggle with delegating tasks to others because I want to make sure they are done correctly.
I am working on improving my time management skills to prioritize tasks more effectively.
posted on 13 Feb 2025
I was interviewed in Jan 2025.
I want to join My operator because of its reputation for providing excellent technical support and opportunities for growth.
Reputation for providing excellent technical support
Opportunities for growth and career advancement
Desire to work in a challenging and dynamic environment
I was interviewed before Feb 2024.
As a Senior Executive, I oversee strategic initiatives, manage teams, and drive organizational growth.
Lead cross-functional teams to implement strategic projects, such as launching a new product line that increased market share by 15%.
Develop and execute business strategies that align with company goals, resulting in a 20% revenue growth over two years.
Foster relationships with key stakeholders, including clients and p...
I applied via Referral and was interviewed in Nov 2022. There were 2 interview rounds.
I applied via Referral and was interviewed in Dec 2022. There were 2 interview rounds.
BPO stands for Business Process Outsourcing. It involves contracting non-core business activities to a third-party service provider.
BPO is a cost-effective way for companies to outsource non-core business activities such as customer service, data entry, and accounting.
BPO services are typically provided by companies in countries with lower labor costs, such as India and the Philippines.
BPO can help companies focus on t...
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Exotel
MyOperator
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