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Knowlarity Technical Support Executive Interview Questions, Process, and Tips

Updated 7 Jul 2023

Knowlarity Technical Support Executive Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all Resume tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. Basic Cloud telephony questions and having relevant experience is an add on
  • Q2. What is click to call solution
  • Ans. 

    Click to call solution is a technology that allows users to initiate phone calls by clicking on a button or link.

    • Enables users to easily connect with customer support or sales representatives

    • Commonly used in websites and mobile apps

    • Improves customer experience by providing instant communication

    • Examples include ClickDesk, CallRail, and Twilio's Click to Call feature

  • Answered by AI
  • Q3. What is a PRI in cloud telephony
  • Ans. 

    PRI in cloud telephony stands for Primary Rate Interface, a type of digital telecommunication service used to connect a large number of phone lines to the public switched telephone network (PSTN) in a cost-effective manner.

    • PRI provides 23 voice channels and 1 data channel for a total of 24 channels.

    • It is commonly used by businesses for high-volume voice communication.

    • PRI offers better call quality and reliability compa...

  • Answered by AI
  • Q4. Difference between Virtual number and DID
  • Ans. 

    Virtual number is a cloud-based number that forwards calls to another number, while DID is a direct inward dialing number that allows direct calls to a specific extension.

    • Virtual number is a cloud-based number that can be forwarded to any other number.

    • DID is a direct inward dialing number that allows direct calls to a specific extension.

    • Virtual numbers are often used for marketing or customer service purposes.

    • DID numbe...

  • Answered by AI
  • Q5. How to perform native Integration
  • Ans. 

    Native integration involves connecting two or more software applications without the need for additional middleware.

    • Identify the APIs or protocols supported by the applications you want to integrate

    • Develop custom code to establish communication between the applications

    • Test the integration thoroughly to ensure data flows accurately and securely

  • Answered by AI

Skills evaluated in this interview

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. About your self
  • Q2. Experience and hobbies

Interview Preparation Tips

Interview preparation tips for other job seekers - Very easy to crack the interviewer
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Dec 2024.

Round 1 - Technical 

(2 Questions)

  • Q1. What are your future goals and how do they align with the services offered by the company?
  • Ans. 

    My future goal is to enhance my customer support skills and contribute to the company's growth by providing excellent service.

    • I aim to improve my communication and problem-solving skills to better assist customers.

    • I plan to undergo training and workshops to stay updated with the latest customer service trends.

    • I aspire to take on leadership roles within the customer support team to drive efficiency and customer satisfac...

  • Answered by AI
  • Q2. What is Software as a Service (SaaS)?
  • Ans. 

    SaaS is a software distribution model where a third-party provider hosts applications and makes them available to customers over the internet.

    • SaaS allows users to access software applications via the internet without the need for installation or maintenance.

    • Customers typically pay a subscription fee to use the software on a pay-as-you-go basis.

    • Examples of SaaS include Salesforce, Microsoft Office 365, and Google Worksp

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. How did your previous round of interviews go?
  • Ans. 

    The previous round of interviews went well. I was able to showcase my skills and experience effectively.

    • I was able to confidently discuss my relevant experience and skills

    • I provided specific examples of how I have successfully handled customer support situations in the past

    • I received positive feedback from the interviewers on my communication and problem-solving abilities

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview process was very good and I suggest to the person who want to join the company then It's a good opportunity to grow yourself with company..
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is your previous experience.
  • Ans. 

    I have 3 years of experience in customer support roles, including handling inquiries, resolving issues, and providing excellent service.

    • 3 years of experience in customer support roles

    • Handled inquiries and resolved issues

    • Provided excellent customer service

  • Answered by AI
  • Q2. What are your weaknesses.
  • Ans. 

    One of my weaknesses is that I can be overly critical of my own work.

    • I tend to be a perfectionist and can spend too much time on a task to ensure it is flawless.

    • I sometimes struggle with delegating tasks to others because I want to make sure they are done correctly.

    • I am working on improving my time management skills to prioritize tasks more effectively.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good to go just give the interview
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. Basic Question about yourself and your experience and project
  • Q2. Why want to join My operator?
  • Ans. 

    I want to join My operator because of its reputation for providing excellent technical support and opportunities for growth.

    • Reputation for providing excellent technical support

    • Opportunities for growth and career advancement

    • Desire to work in a challenging and dynamic environment

  • Answered by AI
Round 2 - Technical 

(1 Question)

  • Q1. Related to previous Work ?
Round 3 - HR 

(1 Question)

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Just Know about your quality and basic communication skill and depend on your role you apply for?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. Current roles & responsibilities
  • Ans. 

    As a Senior Executive, I oversee strategic initiatives, manage teams, and drive organizational growth.

    • Lead cross-functional teams to implement strategic projects, such as launching a new product line that increased market share by 15%.

    • Develop and execute business strategies that align with company goals, resulting in a 20% revenue growth over two years.

    • Foster relationships with key stakeholders, including clients and p...

  • Answered by AI
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Are you comfortable to talk in English
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me something about yourself than asking to privious job details if you are experienced than salary expectations.
  • Q2. Tell me something about for Mumbai

Interview Preparation Tips

Interview preparation tips for other job seekers - Ask your interview first in English language than other questions answered go ahead with your regional language but without fumble do your job as a very confident.

Interview Questionnaire 

5 Questions

  • Q1. Tell me about your self?
  • Q2. What is bpo?
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting non-core business activities to a third-party service provider.

    • BPO is a cost-effective way for companies to outsource non-core business activities such as customer service, data entry, and accounting.

    • BPO services are typically provided by companies in countries with lower labor costs, such as India and the Philippines.

    • BPO can help companies focus on t...

  • Answered by AI
  • Q3. Why aru u join this company?
  • Q4. What is your salary expectations?
  • Q5. And want to know leave

Interview Preparation Tips

Interview preparation tips for other job seekers - Thats all it

Interview Questionnaire 

1 Question

  • Q1. Why should i choose you
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Knowlarity Interview FAQs

How many rounds are there in Knowlarity Technical Support Executive interview?
Knowlarity interview process usually has 2 rounds. The most common rounds in the Knowlarity interview process are Resume Shortlist and One-on-one Round.
What are the top questions asked in Knowlarity Technical Support Executive interview?

Some of the top questions asked at the Knowlarity Technical Support Executive interview -

  1. What is a PRI in cloud teleph...read more
  2. Difference between Virtual number and ...read more
  3. How to perform native Integrat...read more

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Knowlarity Technical Support Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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Knowlarity Technical Support Executive Salary
based on 4 salaries
₹3.5 L/yr - ₹5 L/yr
19% more than the average Technical Support Executive Salary in India
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4.0/5

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