Allianz Services Customer Service Associate Interview Questions and Answers

Online english skills assessment. Test had 15 questions-topics ranging from synonyms, sentence order, grammar correction

Q1. Quick chat with HR involving self intro, reason for choosing this job, company etc
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Q1. Why did you choose this company, why this role
Ans. 
I chose this company for its reputation for excellent customer service and growth opportunities. This role aligns with my passion for helping others.
• I have researched the company and found that it has a strong reputation for providing top-notch customer service.

• I am impressed by the company's commitment to employee development and growth opportunities.

• This role allows me to utilize my strong communication and problem-s...read more
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Q1. Basic idea about insurance, enact a mock call
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There was a qr code which we had to scan, then it contained 10 questions to be completed in 2 mins.

Q1. Tell me about yourself?
Ans. 
I am a dedicated and friendly customer service associate with a passion for helping others and resolving issues efficiently.
• I have over 3 years of experience in customer service roles

• I excel in communication and problem-solving skills

• I am proficient in handling customer inquiries and providing solutions

• I am a team player and always strive to exceed customer expectations
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Q2. Why should we choose you
Ans. 
I have a strong background in customer service and a passion for helping others.
• I have X years of experience in customer service roles

• I am a great communicator and problem solver

• I am dedicated to providing excellent customer service, as shown by my previous customer feedback

• I am a quick learner and can adapt to new situations easily
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Q1. Sell a bottle? have to define the bottle, benifits,etc.
Ans. 
Introducing our premium glass water bottle with a sleek design and eco-friendly benefits.
• The bottle is made of high-quality glass, ensuring durability and safety for drinking water.

• Its sleek design makes it stylish and easy to carry around, perfect for on-the-go hydration.

• The eco-friendly benefits include reducing plastic waste and promoting sustainability.

• Comes with a leak-proof cap and a silicone sleeve for added pro...read more
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Q2. Why choose customer service?
Ans. 
I choose customer service because I enjoy helping others and solving problems.
• I have strong communication skills and enjoy interacting with people.

• I find satisfaction in resolving customer issues and providing excellent service.

• I am patient and empathetic, which are important qualities in customer service.

• I believe in the importance of building positive relationships with customers to ensure their satisfaction.

• I enjoy ...read more
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Q1. Why choose customer service beside nursing? i was a graduate in nursing
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