Canara HSBC Life Insurance Interview Questions, Process, and Tips

Q1. Can you tell me about yourself?
Ans. 
I am a dedicated and friendly customer service associate with 5 years of experience in handling customer inquiries and resolving issues.
• Experienced customer service associate

• Skilled in handling customer inquiries and resolving issues

• Friendly and dedicated

• Strong communication skills

• Proficient in using CRM software
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Q2. What is the NPS ?
Ans. 
NPS stands for Net Promoter Score, a metric used to measure customer loyalty and satisfaction.
• NPS is calculated by asking customers how likely they are to recommend a company, product, or service to others on a scale of 0-10.

• Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, Passives (score 7-8) are satisfied but unenthusiastic customers, and Detractors (score 0-6) are unhappy customers...read more
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Q3. How do you achieve excellence in customer service?
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Achieving excellence in customer service involves listening to customers, being empathetic, resolving issues promptly, and going above and beyond to exceed expectations.
• Listen actively to customers to understand their needs and concerns

• Show empathy and understanding towards customers' situations

• Resolve issues promptly and efficiently to ensure customer satisfaction

• Go above and beyond by offering personalized solutions ...read more
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Q4. What are the reasons that prompted you to switch jobs?
Ans. 
Seeking career growth and new challenges.
• Desire for career advancement

• Opportunity for professional development

• Seeking new challenges and experiences
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Logical reasoning, English grammar, and problem-solving.

Q1. Basic Questions in Native language
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Q1. Salary Discussion Round
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Q1. Don't join canara hsbc
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Q2. . Don't join canara hsbc
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Q1. Java 8 features?
Ans. 
Java 8 introduced several new features including lambda expressions, functional interfaces, streams, and default methods.
• Lambda expressions allow you to pass functionality as an argument to a method.

• Functional interfaces have a single abstract method and can be used with lambda expressions.

• Streams provide a way to process collections of objects in a functional style.

• Default methods allow interfaces to have methods with...read more
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Q2. Spring security?
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Q1. Tell me about urself
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Q2. Explain your strengths and weaknesses
Ans. 
My strengths include strong analytical skills and attention to detail. My weaknesses include a tendency to overthink and difficulty delegating tasks.
• Strengths: strong analytical skills

• Strengths: attention to detail

• Weaknesses: tendency to overthink

• Weaknesses: difficulty delegating tasks
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Q1. How will you sell this pen
Ans. 
I will highlight the unique features of the pen, demonstrate its quality and functionality, and create a sense of urgency to purchase.
• Start by showcasing the sleek design and durability of the pen

• Demonstrate the smooth writing experience and ink quality

• Create a sense of urgency by mentioning limited stock or a special promotion

• Highlight any additional features such as a comfortable grip or refillable ink

• Offer a persona
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Q2. Sell me some life insurance product
Ans. 
Our life insurance product provides financial security and peace of mind for you and your loved ones.
• Our life insurance offers coverage for a specified period or for your entire life, providing a lump sum payment to your beneficiaries in the event of your death.

• It can also include additional benefits such as critical illness coverage or disability benefits.

• Our policies are customizable to fit your individual needs and ...read more
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