Allianz Services Customer Support Associate Interview Questions and Answers

Q1. Can you tell me about yourself?
Ans. 
I am a dedicated and friendly customer service associate with 5 years of experience in handling customer inquiries and resolving issues.
• Experienced customer service associate

• Skilled in handling customer inquiries and resolving issues

• Friendly and dedicated

• Strong communication skills

• Proficient in using CRM software
Answered by AI
Add your answer
Q2. What is the NPS ?
Ans. 
NPS stands for Net Promoter Score, a metric used to measure customer loyalty and satisfaction.
• NPS is calculated by asking customers how likely they are to recommend a company, product, or service to others on a scale of 0-10.

• Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, Passives (score 7-8) are satisfied but unenthusiastic customers, and Detractors (score 0-6) are unhappy customers...read more
Answered by AI
Add your answer
Q3. How do you achieve excellence in customer service?
Ans. 
Achieving excellence in customer service involves listening to customers, being empathetic, resolving issues promptly, and going above and beyond to exceed expectations.
• Listen actively to customers to understand their needs and concerns

• Show empathy and understanding towards customers' situations

• Resolve issues promptly and efficiently to ensure customer satisfaction

• Go above and beyond by offering personalized solutions ...read more
Answered by AI
Add your answer
Q4. What are the reasons that prompted you to switch jobs?
Ans. 
Seeking career growth and new challenges.
• Desire for career advancement

• Opportunity for professional development

• Seeking new challenges and experiences
Answered by AI
Add your answer

Logical reasoning, English grammar, and problem-solving.

Q1. Basic Questions in Native language
Add your answer

Q1. Salary Discussion Round
Add your answer

Q1. Tell me about yourself
Add your answer
Q2. Were do you see your self in next 5 year
Add your answer

Q1. Name and job experience
Add your answer
Q2. Where was job and what was salary
Add your answer
Q3. What was work. how much expected salary
Add your answer
Q4. Company Work and time
Add your answer
Q5. ,...................na
Add your answer

Q1. Tell me about yourself more
Add your answer
Q2. Talk about your previous carrier job responsibilities and role
Add your answer

Q1. About yourself. Why should we hire you. Last Sunday.
Add your answer
Q2. About your city. How was your experience during covid.
Add your answer

Q1. About yourself. what's your strength.
Add your answer
Q2. What was your job responsibilities. How would you handle angry customer.
Ans. 
As a Customer Care Executive, my job responsibilities included handling customer inquiries, resolving issues, and providing excellent customer service. When dealing with an angry customer, I would remain calm, actively listen to their concerns, empathize with their frustration, and offer a solution to resolve their issue.
• Handling customer inquiries and resolving issues

• Providing excellent customer service

• Remaining calm ...read more
Answered by AI
Add your answer

Q1. Where do you see yourself in 5 years?
Add your answer
Q2. What are your strengths and weaknesses?
Add your answer
Q3. Why should we hire you?
Add your answer
Q4. Share details of your previous job.
Add your answer
Q5. What are your salary expectations?
Add your answer
Q6. Tell me about yourself.
Add your answer
Q7. What is your family background?
Add your answer

The test was related with basic questions of English grammar, reasoning and typing skill test was included in it to check the speed. The timing to complete the test was 45 mins. I learnt lot many things from the test.

Q1. I have one n one round with the manager.
Add your answer
Q2. 1. What do you know about customer service? 2. Scenario based question 3. Why you want to join Guardian?
Add your answer
Q3. 1. Why you want to leave your current job? 2. Family background, introduction
Add your answer

Q1. General questions about previous employment
Add your answer

Q1. KPI's and Operations discussion
Add your answer