Allianz Services Customer Support Executive Interview Questions and Answers

Q1. How many language you know to apeak
Ans. 
I am fluent in three languages: English, Spanish, and French.
• Fluent in English, Spanish, and French

• Able to communicate effectively in all three languages

• Can provide customer support in multiple languages
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Q2. How can you assist customers to solve their query
Ans. 
I can assist customers by actively listening to their concerns, providing accurate information, offering solutions, and following up to ensure satisfaction.
• Listen attentively to the customer's query

• Ask clarifying questions to fully understand the issue

• Provide accurate and relevant information or solutions

• Follow up with the customer to ensure their query has been resolved
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Q3. Can you able to type fast
Ans. 
Yes, I am able to type fast and accurately.
• I have a typing speed of 70 words per minute.

• I have experience in data entry roles where speed and accuracy were crucial.

• I am proficient in using keyboard shortcuts to increase typing speed.
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Q4. Salary negotiations
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Q1. Can you tell me about yourself?
Ans. 
I am a dedicated and friendly customer service associate with 5 years of experience in handling customer inquiries and resolving issues.
• Experienced customer service associate

• Skilled in handling customer inquiries and resolving issues

• Friendly and dedicated

• Strong communication skills

• Proficient in using CRM software
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Q2. What is the NPS ?
Ans. 
NPS stands for Net Promoter Score, a metric used to measure customer loyalty and satisfaction.
• NPS is calculated by asking customers how likely they are to recommend a company, product, or service to others on a scale of 0-10.

• Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, Passives (score 7-8) are satisfied but unenthusiastic customers, and Detractors (score 0-6) are unhappy customers...read more
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Q3. How do you achieve excellence in customer service?
Ans. 
Achieving excellence in customer service involves listening to customers, being empathetic, resolving issues promptly, and going above and beyond to exceed expectations.
• Listen actively to customers to understand their needs and concerns

• Show empathy and understanding towards customers' situations

• Resolve issues promptly and efficiently to ensure customer satisfaction

• Go above and beyond by offering personalized solutions ...read more
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Q4. What are the reasons that prompted you to switch jobs?
Ans. 
Seeking career growth and new challenges.
• Desire for career advancement

• Opportunity for professional development

• Seeking new challenges and experiences
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Logical reasoning, English grammar, and problem-solving.

Q1. Basic Questions in Native language
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Q1. Salary Discussion Round
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Q1. Tell me about yourself
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Q2. Were do you see your self in next 5 year
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The test was related with basic questions of English grammar, reasoning and typing skill test was included in it to check the speed. The timing to complete the test was 45 mins. I learnt lot many things from the test.

Q1. I have one n one round with the manager.
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Q2. 1. What do you know about customer service? 2. Scenario based question 3. Why you want to join Guardian?
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Q3. 1. Why you want to leave your current job? 2. Family background, introduction
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Q1. About yourself. Why should we hire you. Last Sunday.
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Q2. About your city. How was your experience during covid.
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Q1. About yourself. what's your strength.
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Q2. What was your job responsibilities. How would you handle angry customer.
Ans. 
As a Customer Care Executive, my job responsibilities included handling customer inquiries, resolving issues, and providing excellent customer service. When dealing with an angry customer, I would remain calm, actively listen to their concerns, empathize with their frustration, and offer a solution to resolve their issue.
• Handling customer inquiries and resolving issues

• Providing excellent customer service

• Remaining calm ...read more
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Q1. Where do you see yourself in 5 years?
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Q2. What are your strengths and weaknesses?
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Q3. Why should we hire you?
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Q4. Share details of your previous job.
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Q5. What are your salary expectations?
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Q6. Tell me about yourself.
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Q7. What is your family background?
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Q1. Tell me about yourself more
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Q2. Talk about your previous carrier job responsibilities and role
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