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Aditya Birla Health Insurance Co Customer Service Executive Interview Questions and Answers

Updated 31 May 2024

Aditya Birla Health Insurance Co Customer Service Executive Interview Experiences

4 interviews found

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Were do you see your self in next 5 year

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared for interview
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me about yourself
  • Q2. Why are you looking for customer service?
  • Q3. Can you handle 200 calls/per day ?
  • Ans. 

    Yes, I have experience handling high call volumes and can efficiently manage 200 calls per day.

    • I have previous experience working in a call center environment where I regularly handled over 200 calls per day.

    • I am skilled at multitasking, prioritizing calls, and resolving customer issues efficiently.

    • I am confident in my ability to meet the demands of a high-volume call center role.

  • Answered by AI
  • Q4. Talk on this topic and state advantage and disadvantages ?
  • Ans. 

    The topic is customer service in the executive role, discussing advantages and disadvantages.

    • Advantage: Improved customer satisfaction and loyalty

    • Advantage: Increased revenue through repeat business

    • Advantage: Opportunity to upsell or cross-sell products/services

    • Disadvantage: High stress levels due to dealing with difficult customers

    • Disadvantage: Potential for burnout from constant customer interaction

    • Disadvantage: Limi

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident.
If you don't know the answer, be honest about it.
All the best!

Customer Service Executive Interview Questions Asked at Other Companies

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Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Its average kind of test.

Round 2 - One-on-one 

(1 Question)

  • Q1. About yourself...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

I was interviewed before Feb 2021.

Round 1 - Only my self and little bit engl 

(1 Question)

  • Q1. Only my self and little bit of english about anything

Interview Preparation Tips

Interview preparation tips for other job seekers - They just wants confidante candidate and good comms

Aditya Birla Health Insurance Co interview questions for designations

 Customer Care Executive

 (1)

 Executive

 (1)

 Sales Executive

 (2)

 Senior Executive

 (1)

 Renewal Executive

 (1)

 Bdm Executive

 (1)

 Assistant Manager

 (8)

 Manager

 (3)

Interview questions from similar companies

I applied via Referral and was interviewed before Oct 2020. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Work experience and my graduation etc...
  • Ans. I said I am a fresher and I am a MBA graduation.
  • Answered Anonymously
  • Q2. May I get a job again in chola MS? Because I have interest to work in chola MS.
  • Q3. Have I a chance to work in chola MS again?
  • Q4. How do I apply for a job in chola MS?

Interview Preparation Tips

Interview preparation tips for other job seekers - My HR said you should be good to office on time and maintain good relationship with customers and respect them. Moreover you do your work properly and should be honest to our company.

I applied via Recruitment Consultant and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. Mujhe urgently job ki requirements hai... Mai is time free person hu
  • Q2. Mujhe general insurance ki knowledge bi hai
  • Q3. Mai job ko lekar bhut presan hu ... knowledge ke bad bi job ni mil rahi mujhe
  • Q4. Urgently required the jobs
  • Q5. Insurance me mujhe ab total me 12 years ho gye h

Interview Preparation Tips

Interview preparation tips for other job seekers - Job general insurance me chaiye.. experience total 12 years

I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. Introduces yourself
  • Q2. They were asked about my college life.
  • Q3. They were asked my work experience
  • Q4. They were asked me why you left that job?
  • Q5. Again they were asked the same repeated question that why you left the job? and they were told me that you're fresher so you have to be worked there
  • Q6. Again they were started to ask the same why you left the previous job and i have nothing to tell

Interview Preparation Tips

Interview preparation tips for other job seekers - Companies don't have a right to ask any personal reason and past working experience because the candidates providing them experience letters and a relieving letter that is enough to judge the candidates and remaining things are none of their business. The interviewer should notice only the body language, determination, and positive approach of the candidates.

Interview Questionnaire 

2 Questions

  • Q1. Why should I hire you only??
  • Q2. How will you convince customer to take policy if he say premium is high?
  • Ans. 

    To convince a customer to take a policy despite high premium, emphasize the benefits, value, and long-term savings.

    • Highlight the comprehensive coverage and benefits provided by the policy.

    • Explain how the policy offers financial protection and peace of mind in case of unexpected events.

    • Emphasize the long-term savings and potential cost-effectiveness of the policy.

    • Provide examples of how the policy has helped other custo...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer for how will you convince customer to take policy is
Sir/Madam, ICICI Lombard General insurance company is the best company in the general insurance sector with a claim settlement ratio of 98.2%
Also will give high value to your vehicle when compared with other companies and we have unique feature of first notification of loss at the time of accident before going to garage
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Job Fair

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. Name and job experience
  • Q2. Where was job and what was salary
  • Q3. What was work. how much expected salary
  • Q4. Company Work and time
  • Q5. ,...................na

Interview Preparation Tips

Interview preparation tips for other job seekers - Market yourself. ...
Apply even if you're not fully qualified. ...
Job search like it's your job. ...
Use informational interviews to network. ...
Set yourself apart with letters of recommendation. ...
Know yourself and what you want. ..
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Are you single or do you have any girlfriend?
Round 2 - Aptitude Test 

Logical reasoning with basics of insurance and English language

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Aditya Birla Health Insurance Co Interview FAQs

How many rounds are there in Aditya Birla Health Insurance Co Customer Service Executive interview?
Aditya Birla Health Insurance Co interview process usually has 1-2 rounds. The most common rounds in the Aditya Birla Health Insurance Co interview process are One-on-one Round, HR and Aptitude Test.
What are the top questions asked in Aditya Birla Health Insurance Co Customer Service Executive interview?

Some of the top questions asked at the Aditya Birla Health Insurance Co Customer Service Executive interview -

  1. Talk on this topic and state advantage and disadvantage...read more
  2. Can you handle 200 calls/per da...read more
  3. Only my self and little bit of english about anyth...read more

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Aditya Birla Health Insurance Co Customer Service Executive Interview Process

based on 3 interviews

Interview experience

3
  
Average
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Aditya Birla Health Insurance Co Customer Service Executive Salary
based on 18 salaries
₹1.7 L/yr - ₹3.5 L/yr
19% less than the average Customer Service Executive Salary in India
View more details

Aditya Birla Health Insurance Co Customer Service Executive Reviews and Ratings

based on 4 reviews

3.6/5

Rating in categories

3.5

Skill development

3.5

Work-life balance

3.8

Salary

3.9

Job security

3.6

Company culture

2.5

Promotions

2.7

Work satisfaction

Explore 4 Reviews and Ratings
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