Cholamandalam MS General Insurance Customer Service Associate Interview Questions and Answers

Q1. Self introduction, about job profile
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Q1. Why left previous organization
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Q1. Tell me about yourself
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Q2. Why are you looking for customer service?
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Q3. Can you handle 200 calls/per day ?
Ans. 
Yes, I have experience handling high call volumes and can efficiently manage 200 calls per day.
• I have previous experience working in a call center environment where I regularly handled over 200 calls per day.

• I am skilled at multitasking, prioritizing calls, and resolving customer issues efficiently.

• I am confident in my ability to meet the demands of a high-volume call center role.
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Q4. Talk on this topic and state advantage and disadvantages ?
Ans. 
The topic is customer service in the executive role, discussing advantages and disadvantages.
• Advantage: Improved customer satisfaction and loyalty

• Advantage: Increased revenue through repeat business

• Advantage: Opportunity to upsell or cross-sell products/services

• Disadvantage: High stress levels due to dealing with difficult customers

• Disadvantage: Potential for burnout from constant customer interaction

• Disadvantage: Limi
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I was asked if you are about to complete your daily banking but there you found a shortage of 2000/- rs out of total amout how will you manage.

Q1. Share details of your previous job.
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Q2. What are your salary expectations?
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Q3. What is your family background?
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Q4. Why should we hire you?
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Q5. Tell me about yourself.
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Q1. Hi Ankit tell me about your self
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Q2. Current working or unemployed
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Q3. Are you interested to switch your job
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Q1. Hi Ankit tell me about your self
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Q2. What is your current role and responsibility
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Q3. Who all are there in your family?"
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Q4. Why do you want to change your job?
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Q5. Why should I hire you..
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Q6. What is your expectations about salary. And etc..
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Its average kind of test.

Q1. About yourself...
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Q1. Tell me about yourself
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Q2. Were do you see your self in next 5 year
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Q1. Why are you looking for a change?
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Q2. What are your salary expectations?
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Q3. What is your family background?
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Q4. Tell me about yourself.
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Q1. Tell me about yourself.
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Q2. What is your strength and weakness, what is your job in current company. Why you want to switch, some insurance domain questions.
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Q1. Salary discussion and what is your expectations.
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