4 Cholamandalam MS General Insurance Customer Support Executive Interview Questions & Answers | Complete Prep Guide 2025

Cholamandalam MS General Insurance Customer Support Executive Interview Experiences

2 interviews found

Customer Support Executive Interview Questions & Answers

Anonymous

posted on 12 Sep 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed before Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(4 Questions)

Q1. How many language you know to apeak

Ans.

I am fluent in three languages: English, Spanish, and French.

Fluent in English, Spanish, and French
Able to communicate effectively in all three languages
Can provide customer support in multiple languages

Answered by AI

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Q2. How can you assist customers to solve their query

Ans.

I can assist customers by actively listening to their concerns, providing accurate information, offering solutions, and following up to ensure satisfaction.

Listen attentively to the customer's query
Ask clarifying questions to fully understand the issue
Provide accurate and relevant information or solutions
Follow up with the customer to ensure their query has been resolved

Answered by AI

Add your answer

Q3. Can you able to type fast

Ans.

Yes, I am able to type fast and accurately.

I have a typing speed of 70 words per minute.
I have experience in data entry roles where speed and accuracy were crucial.
I am proficient in using keyboard shortcuts to increase typing speed.

Answered by AI

Add your answer

Q4. Salary negotiations

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Interview Preparation Tips

Interview preparation tips for other job seekers - Good company, average salary, job safety, descent and well knowledgeable managers,

Customer Support Executive Interview Questions & Answers

Anonymous

posted on 26 Jan 2021

I applied via Naukri.com

Interview Preparation Tips

Interview preparation tips for other job seekers - Good Knowledgable team of HR in Chola MS General insurance Co Ltd.and asking to experience related question to candidate.HR staff is a supportive for interviewer candidate.

Top trending discussions

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Interview Tips & Stories

5d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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Interview questions from similar companies

Customer Support Executive Interview Questions & Answers

ICICI Lombard General Insurance Company

Anonymous

posted on 15 Apr 2024

Interview experience

Average

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Not Selected

I applied via Walk-in and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - HR

(1 Question)

Q1. General questions

Add your answer

Round 2 - Behavioral

(1 Question)

Q1. General questions

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - They take your whole day but you will receive the result as you are selected or not selected in that day only far better that the IT companies.I saw a thing where you cannot take your mobile to your working space,that I did not liked it.There are lockers for each employee even that I did not liked it.I heard that there will be a lot of pressure and for freshers it is 15k and for experienced it is 18k even though if you have 6months experience or 2years experience.

Customer Service Executive Interview Questions & Answers

Tata AIG

Anonymous

posted on 26 Jan 2020

Interview Questionnaire

7 Questions

Q1. Introduce me yourself

View 3 more answers

Q2. Why there is long gap in your job please explain?

View 1 more answer

Q3. Why I should hire you?

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Q4. What makes you suitable for this job?

View 1 more answer

Q5. Why you want to work in BPO?

Ans.

I want to work in BPO because I enjoy helping customers and find satisfaction in resolving their issues.

I have excellent communication skills and enjoy interacting with people.
I am a problem solver and find fulfillment in resolving customer issues.
I am patient and empathetic, which are essential qualities for customer service roles.
I am motivated by the opportunity to provide exceptional service and create positive cus...

Answered by AI

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Q6. Are you comfortable on call to talk with customers?

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Q7. What is your current CTC and expected CTC?

Ans.

I am currently earning a competitive salary and my expected CTC is based on industry standards and my experience.

My current CTC is competitive and reflects my skills and experience.
My expected CTC is based on industry standards and my qualifications.
I am open to discussing the compensation package based on the responsibilities and growth opportunities offered by the role.
I believe that a fair and mutually beneficial sa

Answered by AI

View 1 more answer

Senior Executive Interview Questions & Answers

SBI General Insurance

Anonymous

posted on 13 Jan 2021

Interview Questionnaire

2 Questions

Q1. There were 2 rounds by HR and state head,

Add your answer

Q2. Only questions were asked regarding past experience

Add your answer

Senior Executive Interview Questions & Answers

Bajaj Allianz General Insurance

Anonymous

posted on 27 Nov 2019

I applied via Campus Placement and was interviewed before Nov 2018. There were 4 interview rounds.

Interview Questionnaire

2 Questions

Q1. Why do you want to do this job?

Add your answer

Q2. What was the best position you applied for so far for your interviews

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - All depends on your confidence. Lie if yiu want to but look them square in the eye. Engage them. You sre judged the moment you walk into the room before your words your body posture speaks. Have those confident strides.

Senior Executive Interview Questions & Answers

Bajaj Allianz General Insurance

Anonymous

posted on 9 Apr 2022

I applied via Campus Placement and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Group Discussion

Bajaj Allianz culture is very nice, be polite, my gd topic was statue of unity for and against. In 2018.

Round 2 - HR

(2 Questions)

Q1. Where do you see yourself in 5 years?

Ans.

In 5 years, I see myself leading a successful organization, driving growth and innovation, and making a positive impact in the industry.

Leading a successful organization
Driving growth and innovation
Making a positive impact in the industry

Answered by AI

Add your answer

Q2. Who else is there in your family

Ans.

I have a small family consisting of my spouse, two children, and my parents.

Spouse
Two children
Parents

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Make them feel you are not going to leave company very soon.

Senior Executive Interview Questions & Answers

HDFC Ergo General Insurance

Anonymous

posted on 12 Apr 2022

I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(1 Question)

Q1. Why i hire you in our organization?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't feel nervous. Please always positive.

Customer Service Executive Interview Questions & Answers

HDFC Ergo General Insurance

Anonymous

posted on 6 Oct 2020

I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire

6 Questions

Q1. Introduces yourself

Add your answer

Q2. They were asked about my college life.

Add your answer

Q3. They were asked my work experience

Add your answer

Q4. They were asked me why you left that job?

Add your answer

Q5. Again they were asked the same repeated question that why you left the job? and they were told me that you're fresher so you have to be worked there

Add your answer

Q6. Again they were started to ask the same why you left the previous job and i have nothing to tell

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Companies don't have a right to ask any personal reason and past working experience because the candidates providing them experience letters and a relieving letter that is enough to judge the candidates and remaining things are none of their business. The interviewer should notice only the body language, determination, and positive approach of the candidates.

Customer Service Executive Interview Questions & Answers

ICICI Lombard General Insurance Company

Anonymous

posted on 27 Dec 2020

Interview Questionnaire

2 Questions

Q1. Why should I hire you only??

View 8 more answers

Q2. How will you convince customer to take policy if he say premium is high?

Ans.

To convince a customer to take a policy despite high premium, emphasize the benefits, value, and long-term savings.

Highlight the comprehensive coverage and benefits provided by the policy.
Explain how the policy offers financial protection and peace of mind in case of unexpected events.
Emphasize the long-term savings and potential cost-effectiveness of the policy.
Provide examples of how the policy has helped other custo...

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Answer for how will you convince customer to take policy is
Sir/Madam, ICICI Lombard General insurance company is the best company in the general insurance sector with a claim settlement ratio of 98.2%
Also will give high value to your vehicle when compared with other companies and we have unique feature of first notification of loss at the time of accident before going to garage

Cholamandalam MS General Insurance Interview FAQs

How many rounds are there in Cholamandalam MS General Insurance Customer Support Executive interview?

Cholamandalam MS General Insurance interview process usually has 2 rounds. The most common rounds in the Cholamandalam MS General Insurance interview process are Resume Shortlist and One-on-one Round.

What are the top questions asked in Cholamandalam MS General Insurance Customer Support Executive interview?

Some of the top questions asked at the Cholamandalam MS General Insurance Customer Support Executive interview -

How can you assist customers to solve their qu...read more
How many language you know to ap...read more
Can you able to type f...read more

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Cholamandalam MS General Insurance Customer Support Executive Interview Process

based on 1 interview

Interview experience

Good

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Cholamandalam MS General Insurance Customer Support Executive Salary

based on 8 salaries

₹1.1 L/yr - ₹5 L/yr

32% less than the average Customer Support Executive Salary in India

View more details

Cholamandalam MS General Insurance Salaries in India

Area Head 254 salaries	₹0 L/yr - ₹0 L/yr
Branch Manager 205 salaries	₹0 L/yr - ₹0 L/yr
Sales Manager 204 salaries	₹0 L/yr - ₹0 L/yr
Senior Executive 197 salaries	₹0 L/yr - ₹0 L/yr
Relationship Manager 142 salaries	₹0 L/yr - ₹0 L/yr