Bharti AXA Life Insurance Customer Support Executive Interview Questions and Answers

Q1. How many language you know to apeak
Ans. 
I am fluent in three languages: English, Spanish, and French.
• Fluent in English, Spanish, and French

• Able to communicate effectively in all three languages

• Can provide customer support in multiple languages
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Q2. How can you assist customers to solve their query
Ans. 
I can assist customers by actively listening to their concerns, providing accurate information, offering solutions, and following up to ensure satisfaction.
• Listen attentively to the customer's query

• Ask clarifying questions to fully understand the issue

• Provide accurate and relevant information or solutions

• Follow up with the customer to ensure their query has been resolved
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Q3. Can you able to type fast
Ans. 
Yes, I am able to type fast and accurately.
• I have a typing speed of 70 words per minute.

• I have experience in data entry roles where speed and accuracy were crucial.

• I am proficient in using keyboard shortcuts to increase typing speed.
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Q4. Salary negotiations
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Q1. Tell me about yourself
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Q2. Were do you see your self in next 5 year
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Q1. How may your Experience?. Why Are you Join this Company?.
Ans. 
I have extensive experience in customer care and I am joining this company because of its excellent reputation and commitment to customer satisfaction.
• I have worked as a customer care executive for 5 years, handling a wide range of customer inquiries and resolving issues effectively.

• I have received positive feedback from customers for my excellent communication skills and ability to empathize with their concerns.

• I have...read more
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Q2. Why are you Join this company?.
Ans. 
I am joining this company because of its excellent reputation and commitment to customer satisfaction.
• The company has a strong track record of providing exceptional customer care.

• I am impressed by the positive reviews and feedback from current and former employees.

• The company's values align with my own, particularly in terms of prioritizing customer satisfaction.

• I believe that working for this company will provide me w...read more
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Q3. Sir this Company is higher level company. Here great Opportunity. So that Join this Company
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Q1. Tell me about yourself
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Q2. Why you want to join
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Online english skills assessment. Test had 15 questions-topics ranging from synonyms, sentence order, grammar correction

Q1. Quick chat with HR involving self intro, reason for choosing this job, company etc
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Q1. Why did you choose this company, why this role
Ans. 
I chose this company for its reputation for excellent customer service and growth opportunities. This role aligns with my passion for helping others.
• I have researched the company and found that it has a strong reputation for providing top-notch customer service.

• I am impressed by the company's commitment to employee development and growth opportunities.

• This role allows me to utilize my strong communication and problem-s...read more
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Q1. Basic idea about insurance, enact a mock call
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Q1. Tell me about yourself
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Q2. Why are you looking for customer service?
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Q3. Can you handle 200 calls/per day ?
Ans. 
Yes, I have experience handling high call volumes and can efficiently manage 200 calls per day.
• I have previous experience working in a call center environment where I regularly handled over 200 calls per day.

• I am skilled at multitasking, prioritizing calls, and resolving customer issues efficiently.

• I am confident in my ability to meet the demands of a high-volume call center role.
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Q4. Talk on this topic and state advantage and disadvantages ?
Ans. 
The topic is customer service in the executive role, discussing advantages and disadvantages.
• Advantage: Improved customer satisfaction and loyalty

• Advantage: Increased revenue through repeat business

• Advantage: Opportunity to upsell or cross-sell products/services

• Disadvantage: High stress levels due to dealing with difficult customers

• Disadvantage: Potential for burnout from constant customer interaction

• Disadvantage: Limi
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