Air India Sats Airport Services Customer Service Executive Team Lead Interview Questions and Answers

Tell me about your hobbies?

Q1. Tell me about yourself?
Ans. 
Experienced customer service executive with a passion for helping customers and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle difficult customers and resolve conflicts

• Proficient in using CRM systems and other customer service tools

• Received multiple awards for outstanding customer service performance
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Q2. What is custom service executive?
Ans. 
A customer service executive is a professional who interacts with customers to handle inquiries, complaints, and provide information about products or services.
• Responsible for addressing customer concerns and resolving issues

• Providing information about products or services

• Handling customer inquiries via phone, email, or in person

• Maintaining customer satisfaction and building relationships

• Processing orders and returns

• Ex...read more
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Q3. Tell me about your family background?
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Great need to work on the way to understand the situation of the pattern

Q1. Just normal question about Tell me about your self
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Q2. Tell me about yourself
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Q3. Most common query asked by the passager
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Q4. Thoughts on india market
Ans. 
India market is diverse and rapidly growing, offering great opportunities for customer service executives.
• India has a large and diverse customer base with varying needs and preferences.

• Rapidly growing economy leading to increased demand for customer service across industries.

• Cultural nuances and regional differences require tailored customer service strategies.

• Emerging technologies and digitalization are transforming c...read more
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Feminist movement describe it's impact

Q1. Why do u think u are fit for this role
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Q1. Tell about a challenging situation which you faced and how you countered it ?
Ans. Ina positive manner abt a call which i answered in my previous organisation
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Q2. Tell me about yourself?
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Q3. Past experiences in organisation why do you want to leave that and work in airlines with no prior experience in it?
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Q1. What was your last salary
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Q2. Where do you stay in Delhi ncr?
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Q1. What do you know about Call Ba?
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Q2. What is good customer service
Ans. 
Good customer service is providing prompt, efficient and friendly assistance to customers.
• Promptly addressing customer concerns and inquiries

• Efficiently resolving issues and providing solutions

• Being friendly and empathetic towards customers

• Going above and beyond to exceed customer expectations

• Providing clear and concise communication

• Being knowledgeable about products and services

• Showing appreciation for customer loyalt...read more
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Q1. THEY WILL ASK YOU ABOUT YOUR QUALIFICATION AND EXPERIENCE YOU HAVE
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Q1. DETAILED DISCUSSION ON JOB PROFILE WITH MANAGER
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