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Air India C.S.A Interview Questions and Answers

Updated 20 Nov 2022

Air India C.S.A Interview Experiences

2 interviews found

C.S.A Interview Questions & Answers

user image Anonymous

posted on 20 Nov 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Technology impact to the youth

Round 3 - Aptitude Test 

About this industry type questions

Round 4 - HR 

(5 Questions)

  • Q1. Tell me something About your family
  • Q2. Tell me something About your self
  • Q3. Team work or smart work
  • Q4. According to you what is success in your life
  • Q5. What are the life time goal of your explain it

Interview Preparation Tips

Interview preparation tips for other job seekers - Care more about nervous people and ask in cool and cumily

C.S.A Interview Questions & Answers

user image Anonymous

posted on 19 Apr 2022

I applied via Walk-in and was interviewed in Oct 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Group Discussion 

Pandemic

Round 3 - One-on-one 

(1 Question)

  • Q1. Introduction about self
Round 4 - One-on-one 

(1 Question)

  • Q1. Knowledge about the company

Interview Preparation Tips

Interview preparation tips for other job seekers - Smile ofter during the interview.
Make eye contact.

C.S.A Interview Questions Asked at Other Companies

Q1. How you will handle unhappy customers like he is continuously abu ... read more
Q2. What qualities should an customer service exicutive have?
Q3. If a customer is irate then how would to convert this situation i ... read more
Q4. What is difference between customer service agent and customer ca ... read more
Q5. Technically how we can make one process moving forward to automat ... read more

Interview questions from similar companies

I applied via Walk-in and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

I have done my GD round I feel very good to meet HR team they are very sweet

Round 3 - Interview 

(2 Questions)

  • Q1. Introduce yourself Where are you from Who is your role model
  • Q2. What's your strength

Interview Preparation Tips

Interview preparation tips for other job seekers - Maintain your discipline and personality smiling nature good communication skill in good behaviour

I was interviewed in Feb 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Why should we hire you?
  • Ans. 

    I am highly skilled and experienced in customer service, with a strong ability to handle challenging situations and provide excellent support.

    • I have a proven track record of delivering exceptional customer service

    • I possess excellent communication and problem-solving skills

    • I am highly adaptable and can quickly learn new systems and processes

    • I have received positive feedback from previous employers and customers

    • I am pass...

  • Answered by AI
  • Q2. Tell me about yourself.
  • Ans. 

    I am a highly motivated and experienced customer service associate with a strong background in providing exceptional customer support.

    • Over 5 years of experience in the customer service industry

    • Proficient in handling customer inquiries, complaints, and resolving issues

    • Excellent communication and interpersonal skills

    • Strong problem-solving abilities

    • Ability to work well under pressure and in a fast-paced environment

    • Receive...

  • Answered by AI
  • Q3. Tell me about your self
  • Ans. 

    I am a highly motivated and experienced customer service associate with a strong background in problem-solving and communication skills.

    • I have worked in the customer service industry for over 5 years.

    • I am skilled in handling customer inquiries and resolving issues efficiently.

    • I have received multiple commendations for my excellent communication skills.

    • I am proficient in using various customer service software and tools...

  • Answered by AI
  • Q4. Why should we hire you
  • Ans. 

    I am highly skilled and experienced in customer service, with a strong ability to handle difficult situations and provide excellent support.

    • I have a proven track record of delivering exceptional customer service

    • I am skilled in handling customer inquiries and resolving issues effectively

    • I have excellent communication and interpersonal skills

    • I am highly organized and detail-oriented, ensuring accuracy in all tasks

    • I am a ...

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. Aap mujhe mere self ke bare mai puchiye aor mera condition ke bare mai puchiye
Round 4 - HR 

(1 Question)

  • Q1. Tell me about yourself.
  • Ans. 

    I am a highly motivated and experienced customer service associate with a strong background in providing exceptional customer support.

    • Over 5 years of experience in the customer service industry

    • Proficient in handling customer inquiries, complaints, and providing solutions

    • Excellent communication and interpersonal skills

    • Strong problem-solving abilities

    • Ability to work well under pressure and in a fast-paced environment

    • Rece...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Sir please job dila dijiye sir bahut jaruri hai ham normal femily se hai sir please mujhe job dila dijiye sir aap se mera yahi request hai ki mujhe airport mai job dila dijiye plzz sir

I applied via Recruitment Consulltant and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Group Discussion 

A GD on health food vs. junk food.

Round 2 - One-on-one 

(1 Question)

  • Q1. Tell about yourself. Family background. Hobbies Past job experience.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident.
Give honest answer.
Make eye contact and smile often.

I applied via LinkedIn and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Group discussion on topic, communication skills
  • Q2. Current scenarios

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and fluent in english

I applied via Walk-in and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. 1.About yourself 2.Any work experience 3.what do you know about company 4.why do you want to join us 5.salary Expectations.
  • Q2. Be polite with charming face and good positive vibes attitude. Be confident about your reply and geniune

Interview Preparation Tips

Interview preparation tips for other job seekers - I was very polite and confident about my each reply...

I was interviewed in Feb 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Why should we hire you?
  • Ans. 

    I am highly skilled and experienced in customer service, with a strong ability to handle challenging situations and provide excellent support.

    • I have a proven track record of delivering exceptional customer service

    • I possess excellent communication and problem-solving skills

    • I am highly adaptable and can quickly learn new systems and processes

    • I have received positive feedback from previous employers and customers

    • I am pass...

  • Answered by AI
  • Q2. Tell me about yourself.
  • Ans. 

    I am a highly motivated and experienced customer service associate with a strong background in providing exceptional customer support.

    • Over 5 years of experience in the customer service industry

    • Proficient in handling customer inquiries, complaints, and resolving issues

    • Excellent communication and interpersonal skills

    • Strong problem-solving abilities

    • Ability to work well under pressure and in a fast-paced environment

    • Receive...

  • Answered by AI
  • Q3. Tell me about your self
  • Ans. 

    I am a highly motivated and experienced customer service associate with a strong background in problem-solving and communication skills.

    • I have worked in the customer service industry for over 5 years.

    • I am skilled in handling customer inquiries and resolving issues efficiently.

    • I have received multiple commendations for my excellent communication skills.

    • I am proficient in using various customer service software and tools...

  • Answered by AI
  • Q4. Why should we hire you
  • Ans. 

    I am highly skilled and experienced in customer service, with a strong ability to handle difficult situations and provide excellent support.

    • I have a proven track record of delivering exceptional customer service

    • I am skilled in handling customer inquiries and resolving issues effectively

    • I have excellent communication and interpersonal skills

    • I am highly organized and detail-oriented, ensuring accuracy in all tasks

    • I am a ...

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. Aap mujhe mere self ke bare mai puchiye aor mera condition ke bare mai puchiye
Round 4 - HR 

(1 Question)

  • Q1. Tell me about yourself.
  • Ans. 

    I am a highly motivated and experienced customer service associate with a strong background in providing exceptional customer support.

    • Over 5 years of experience in the customer service industry

    • Proficient in handling customer inquiries, complaints, and providing solutions

    • Excellent communication and interpersonal skills

    • Strong problem-solving abilities

    • Ability to work well under pressure and in a fast-paced environment

    • Rece...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Sir please job dila dijiye sir bahut jaruri hai ham normal femily se hai sir please mujhe job dila dijiye sir aap se mera yahi request hai ki mujhe airport mai job dila dijiye plzz sir

I applied via Walk-in and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Group Discussion 

I have done my GD round I feel very good to meet HR team they are very sweet

Round 3 - Interview 

(2 Questions)

  • Q1. Introduce yourself Where are you from Who is your role model
  • Q2. What's your strength

Interview Preparation Tips

Interview preparation tips for other job seekers - Maintain your discipline and personality smiling nature good communication skill in good behaviour

I applied via LinkedIn and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Group discussion on topic, communication skills
  • Q2. Current scenarios

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and fluent in english

Air India Interview FAQs

How many rounds are there in Air India C.S.A interview?
Air India interview process usually has 4 rounds. The most common rounds in the Air India interview process are Resume Shortlist, Group Discussion and One-on-one Round.

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Air India C.S.A Salary
based on 12 salaries
₹1.2 L/yr - ₹5 L/yr
15% more than the average C.S.A Salary in India
View more details

Air India C.S.A Reviews and Ratings

based on 5 reviews

5.0/5

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5.0

Skill development

5.0

Work-Life balance

5.0

Salary & Benefits

5.0

Job Security

5.0

Company culture

5.0

Promotions/Appraisal

5.0

Work Satisfaction

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