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Accenture Desk Customer Service Manager Interview Questions, Process, and Tips
Accenture Desk Customer Service Manager Interview Experiences
1 interview found
Aman Kumar Gupta
Selected
I applied via Naukri.com and was interviewed in Aug 2023. There were 2 interview rounds.
(5 Questions)
- Q1. Started with, introduce yourself.
- Q2. What's is subnetting?
- Ans.
Subnetting is the process of dividing a network into smaller subnetworks to improve network efficiency and security.
Subnetting allows for better utilization of IP addresses by dividing a network into smaller subnets.
It helps in improving network performance by reducing network congestion.
Subnetting enhances network security by isolating different departments or groups within an organization.
Subnetting is achieved by us...
- Q3. What's is difference between classless and classful network?
- Ans.
Classful networks use fixed-length subnet masks, while classless networks use variable-length subnet masks.
Classful networks divide IP addresses into predefined classes (A, B, C, etc.)
Classful networks have fixed subnet masks based on the class of the network.
Classless networks use variable-length subnet masks (VLSM) to divide IP addresses into subnets of different sizes.
Classless networks allow for more efficient use ...
- Q4. What's difference between ipv4 and ipv6?
- Ans.
IPv4 and IPv6 are internet protocol versions. IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses.
IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses
IPv4 supports around 4.3 billion unique addresses, while IPv6 supports an enormous number of unique addresses
IPv6 provides better security and improved network performance compared to IPv4
IPv4 uses decimal notation (e.g., 192.168.0.1), while IPv6 uses hex...
- Q5. What's difference between hard disk and RAM?
- Ans.
Hard disk is a permanent storage device, while RAM is a temporary storage device.
Hard disk is used for long-term storage of data, while RAM is used for short-term storage of data that is actively being used by the computer.
Hard disk is non-volatile, meaning the data remains even when the computer is turned off, while RAM is volatile and loses its data when the computer is powered off.
Hard disk has larger storage capaci...
(3 Questions)
- Q1. A basic introduction of myself.
- Q2. Why did you choose this role?
- Q3. What is configuration of your PC?
- Ans.
My PC configuration includes an Intel Core i7 processor, 16GB RAM, 1TB SSD, and a NVIDIA GeForce GTX 1660 graphics card.
Intel Core i7 processor
16GB RAM
1TB SSD
NVIDIA GeForce GTX 1660 graphics card
Interview Preparation Tips
Skills evaluated in this interview
Interview questions from similar companies
I applied via Naukri.com and was interviewed in Dec 2024. There were 5 interview rounds.
This might involve a task to be completed individually or in a team, showcasing your skills and knowledge.
Aptitude Test: This likely involves questions to assess your numerical, verbal, and logical reasoning skills.
This round assesses your communication, teamwork, and problem-solving skills in a group setting.
This could involve analyzing a real-world business scenario and presenting your recommendations.
(2 Questions)
- Q1. This is an interview with technical experts to assess your technical knowledge and skills.
- Q2. HR Round:
Interview Preparation Tips
Dress Professionally: Make a good first impression with appropriate attire.
Be Confident and Enthusiastic: Maintain positive body language and make eye contact with the interviewer.
Listen Carefully and Answer Questions Clearly: Pay attention to the interviewer's questions and provide thoughtful, concise answers.
Ask Questions: Show your interest in the role and company by asking insightful questions at the end of the interview.
Follow Up: Send a thank-you note to the interviewers within 24 hours of the interview.
Before the Interview:
Research the Company: Learn about the company's culture, values, and recent news. Understand the role you're applying for and how your skills and experience align with the job description.
Practice Aptitude Tests: Familiarize yourself with different types of aptitude questions (numerical, verbal, logical) and practice solving them.
Prepare for Coding Tests: Brush up on your coding skills in the relevant programming languages. Practice coding challenges on platforms like LeetCode, HackerRank, or Codewars.
Prepare for Group Discussions: Think about potential discussion topics and practice your communication and teamwork skills.
Prepare for Case Studies: Research case studies related to the industry or company and practice analyzing and presenting solutions.
Practice Interview Questions: Prepare answers to common interview questions like "Tell me about yourself," "Why are you interested in this role?," and "What are your strengths and weaknesses?"1
Selected
I was interviewed in Jan 2025.
Hai iam ns,ramakrishna i can compately in dipoma in final deee branch 2023 in dipoma promated
(3 Questions)
- Q1. I can when in this companey
- Q2. When apprament letter
- Q3. Monday i can jain in this companey
Interview Preparation Tips
Selected
(5 Questions)
- Q1. Tell me about your self.
- Q2. Why want to join this job.
- Ans.
I want to join this job because, I want to grow my career and enhance my skile and being a self independent
- Q3. What is your weakness and strength?
- Ans.
My strengthis my ability to stay organised and mange multiple tasks at once I have the projects dwon into smaller tasks and finding efficient ways to complete them and My weakness is that I something take too long finish tasks, but I am working on it.
- Q4. What are your career goals?
- Q5. Tell me about your family background
- Ans.
A about my family background I have four members in my family including me my father is a farmer, my mother is a house wife also and my sister pursuing graduation
Customer Support Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 21 Jan 2025
Selected
I was interviewed in Dec 2024.
English,typing, reasoning
Regarding customer support process based questions
(2 Questions)
- Q1. Tell me something about your self?
- Q2. Where do you see your self in next 5 years?
(1 Question)
- Q1. Why should we hire you ?
Interview Preparation Tips
Overall work experience is very worst.
Agar apni mental health pyari hai toh bhai don't Join tech Mahindra ,TCS, Infosys, Accenture jaise MNCs.
Selected
I applied via Naukri.com and was interviewed in Oct 2024. There were 2 interview rounds.
Short-answer questions, story-based questions, and aptitude tests:
The second round was more in-depth and rigorous than the first interview. It involved meeting with different team members, and may have included technical tests, assessments, or task-based simulations.
Interview Preparation Tips
Be strategic: Focus on quality over quantity. Make a list of potential employers and only apply to positions you're excited about.
Research: Research companies in your industry and how they align with what you want in an employer.
Prepare: Prepare for interview questions by reviewing common ones and how to respond to them.
Network: Networking can be a big help to job seekers.
Harsh Saxena
(2 Questions)
- Q1. Where do you see yourself in 5 years
- Ans.
In 5 years, I see myself as a seasoned Customer Service Executive, leading a team and implementing innovative strategies to enhance customer satisfaction.
Leading a team of customer service representatives
Implementing innovative strategies to improve customer satisfaction
Continuing to develop my skills and knowledge in customer service
Possibly pursuing further education or certifications in customer service management
- Q2. Why should we hire you
- Ans.
I have a strong background in customer service, excellent communication skills, and a proven track record of resolving customer issues efficiently.
I have X years of experience in customer service roles
I am highly skilled in communication and problem-solving
I have received positive feedback from previous customers for my ability to resolve issues effectively
Interview Preparation Tips
Strictly advised to all of the fresher or experienced who things HCLtech is a good brad or company to start please don’t think
Like this at all I have an proven experience of 7 years with this company please do not get yourself attracted with the campus or the infrastructure all this is a trap to tune lot of futures it’s better to stay your own business or to join domestic companies or good brad but not HCLtech
Warning alert
Selected
I was interviewed in Dec 2024.
(4 Questions)
- Q1. Tell me something about yourself.
- Q2. Work experience.
- Q3. What do you see yourself in next 5 years?
- Q4. Weakness and strength
(2 Questions)
- Q1. In next 5 years.
- Q2. What are yours goals? Weakness and strength. Know about company.
Selected
I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.
(2 Questions)
- Q1. Java basics questions
- Q2. Sql basics questions
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about your self
- Ans.
I am a dedicated and experienced customer service professional with a passion for helping others.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries and resolving issues efficiently
I am a strong communicator and problem-solver
I am committed to providing excellent service and building positive relationships with customers
- Q2. Tell about our company?
- Ans.
Our company is a leading provider of customer service solutions in the retail industry.
Founded in 2005
Headquartered in New York City
Specializes in providing personalized customer service experiences
Works with top retail brands such as Macy's and Nordstrom
Interview Preparation Tips
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Accenture Desk Customer Service Manager Interview Process
based on 1 interview
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