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24/7 Customer Customer Service Representative Interview Questions and Answers

Updated 27 Aug 2021

24/7 Customer Customer Service Representative Interview Experiences

2 interviews found

Interview Questionnaire 

1 Question

  • Q1. I attended through recruiting agencies, Wasn't asked much in the company, I was asked to give typing test for which I was given time to prepare. Onboarding process was vey smooth and good

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are good at English it will be easier for you to get hired in the company

I appeared for an interview in Jul 2017.

Interview Questionnaire 

2 Questions

  • Q1. About myself experience and interests
  • Q2. About myself and family background

Interview Preparation Tips

Round: Essay writing
Experience: We were given a random topic to create an essay and ten minutes tat time to complete it to check our language

Customer Service Representative Interview Questions Asked at Other Companies

Q1. 4) What is the difference between BPO and KPO?
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Q2. What is a bpo, what do you know about bpo, could you please expla ... read more
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Q4. 6) What you understand about BPO?
asked in Mindpearl
Q5. Explain how the features of technique is advancing?

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.

    • Experienced in handling customer inquiries and providing solutions

    • Strong communication skills both written and verbal

    • Ability to remain calm and professional in high-pressure situations

    • Familiar with CRM systems and ticketing platforms

    • Previous experience in retail customer service

  • Answered by AI
  • Q2. Walk me through the resume
  • Ans. 

    I have a diverse background in customer service and communication skills.

    • Started as a customer service representative at XYZ Company, handling inquiries and resolving issues

    • Promoted to team lead, responsible for training new hires and managing escalations

    • Completed a communication skills workshop to improve interactions with customers

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Walk me through the resume
  • Ans. 

    Experienced in customer service and problem-solving skills, with a background in retail and hospitality.

    • Started career in retail, providing excellent customer service and resolving issues

    • Transitioned to hospitality industry, honing communication and problem-solving skills

    • Currently seeking to apply skills in customer support role

  • Answered by AI
  • Q2. Salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - Just speak confidently and make sure to know everything mentioned on the resume
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Feb 2024.

Round 1 - Assignment 

English test, email writing

Round 2 - HR 

(2 Questions)

  • Q1. I don't remember the questions as it was 13 years ago.
  • Q2. I don't remember the questions as it was 13 years ago.
Round 3 - Behavioral 

(2 Questions)

  • Q1. I don't remember the questions as it was 13 years ago.
  • Q2. I don't remember the questions as it was 13 years ago.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview in Mar 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. Share details from the begining but keep your answers crisp and short
  • Answered Anonymously
  • Q2. When can you join?
  • Ans. If you're not working buy sometime to research more about the company and take a small vacation/break before joining ning any company
  • Answered Anonymously
Round 3 - One-on-one 

(2 Questions)

  • Q1. Work experience and skills
  • Q2. In this round you will be grilled so be prepared beforehand. Don't worry if you make a mistake you'll be given couple of chances but don't assume you've been selected
Round 4 - One-on-one 

(2 Questions)

  • Q1. Brief about yourself
  • Q2. Emphasize only on your work experience and family background. Tell them what you've achieved and learnt from the previous organisation and don't say negatives. Don't be too optimistic as well try and be ne...

Interview Preparation Tips

Interview preparation tips for other job seekers - Go through my above shared Q and A details and read carefully what's written
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic screening Asked about my personal life and experience and why did you want to join adp. Why did you switch different organisations. And what is the package your expecting. Spoke about the work cultur...
Round 3 - Communication test  

(1 Question)

  • Q1. It was a computer test getting to know about your com skill
Round 4 - One-on-one 

(1 Question)

  • Q1. With one of the manager It is the same again asked about personal life , experience and why did you switch to different organisations And was mainly checking on stability. Asked me situations in case if ...
Round 5 - One-on-one 

(1 Question)

  • Q1. This was the last round , this was sort of a friendly session and asked me how do you pass your time when your at home And asked one question if ask your friend what is anil Tell me one statement what a...
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-

I applied via Job Portal

Round 1 - One-on-one 

(1 Question)

  • Q1. Talk about yourself and what do you know about the organisation (ADP)

Interview Preparation Tips

Topics to prepare for Automatic Data Processing (ADP) Customer Service Executive interview:
  • Finance Related questions
  • About the organisation
  • About your stability
  • Why do you wish to work with ADP

Interview Questionnaire 

4 Questions

  • Q1. Tell me about yourself
  • Q2. Tell me about adp
  • Ans. 

    ADP is a global provider of cloud-based human capital management solutions.

    • ADP offers services such as payroll processing, time and attendance management, and HR administration.

    • They provide software solutions for businesses of all sizes, helping them streamline their HR processes.

    • ADP's products include ADP Workforce Now, ADP Vantage HCM, and ADP GlobalView.

    • They have a strong customer base and are known for their reliab...

  • Answered by AI
  • Q3. What's your hobbies and Interests
  • Q4. Tell me about your current job
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell me something about yourself.
  • Q2. Do you know about our company
  • Q3. What you can do when you have 24 hours of free
  • Q4. What are your hobbies
  • Q5. Do u have any questions for me

Interview Preparation Tips

Interview preparation tips for other job seekers - Be relax at the time of the interview afterall hr is also a human.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Why do you want to join MS

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24/7 Customer Customer Service Representative Salary
based on 45 salaries
₹1.4 L/yr - ₹4.5 L/yr
13% less than the average Customer Service Representative Salary in India
View more details

24/7 Customer Customer Service Representative Reviews and Ratings

based on 17 reviews

3.7/5

Rating in categories

3.8

Skill development

3.4

Work-life balance

3.1

Salary

3.8

Job security

3.6

Company culture

2.5

Promotions

3.4

Work satisfaction

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