24/7 Customer Csa Analyst Interview Questions and Answers

Q1. Basic introduction plus reason for job change
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Q2. Case Study about BA approach to given problem. "Client wants to build a mobile app. Suggest your approach"
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Q3. What are key documents you have prepared throughout the SDLC of a project
Ans. 
Key documents in SDLC include BRD, FRD, SRS, test cases, user manuals, and project plan.
• Business Requirements Document (BRD) outlines the business problem and proposed solution

• Functional Requirements Document (FRD) details the functional specifications of the system

• Software Requirements Specification (SRS) defines the software requirements for the project

• Test cases document outlines the test scenarios and expected resu...read more
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Q1. Assume you want to create go to market strategy for an app to be released in Dubai given that it is already established and successful in US.
Ans. 
To create a go-to-market strategy for an app in Dubai, analyze the local market, competition, cultural differences, and adjust marketing tactics accordingly.
• Conduct market research in Dubai to understand the target audience, competition, and market trends.

• Adapt the app to cater to the preferences and needs of the Dubai market.

• Localize the app content, language, and features to resonate with the Dubai audience.

• Identify ...read more
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Q2. Assume you have been sent to 90's with knowledge you have today. What would you suggest a client who want to build a website for his physical product.
Ans. 
I would suggest using a user-friendly design, implementing SEO strategies, and utilizing social media for marketing.
• Focus on user-friendly design to enhance user experience

• Implement SEO strategies to improve search engine visibility

• Utilize social media for marketing and promotion

• Consider implementing an online store for direct sales

• Collect customer data for targeted marketing campaigns
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Q1. How do you approach product discovery?
Ans. 
I approach product discovery by conducting market research, gathering user feedback, analyzing data, and collaborating with cross-functional teams.
• Conduct market research to understand industry trends and competitors

• Gather user feedback through surveys, interviews, and usability testing

• Analyze data from user interactions, A/B testing, and product metrics

• Collaborate with cross-functional teams including designers, devel...read more
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Q2. What are key aspects of product discovery and how would you apply it for a social media app.
Ans. 
Key aspects of product discovery involve understanding user needs, market research, prototyping, and testing.
• Conduct user research to understand the needs and preferences of social media app users.

• Analyze market trends and competitor offerings to identify gaps and opportunities.

• Create prototypes to visualize the app's features and gather feedback from stakeholders.

• Test the prototypes with target users to validate assum...read more
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Q1. How many iphone users are there in Hyderabad.
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Q1. Prepare a BRD and presentation.
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Q1. How to you manage team conflicts
Ans. 
I address team conflicts by promoting open communication, active listening, and facilitating constructive discussions.
• Encourage open communication among team members to address conflicts early on

• Practice active listening to understand all perspectives and concerns

• Facilitate constructive discussions to find mutually beneficial solutions

• Implement team-building activities to improve relationships and prevent conflicts

• Seek...read more
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Q2. How many members in your team
Ans. 
There are 7 members in my team.
• Our team consists of 3 business analysts, 2 data analysts, and 2 project managers.

• Each member has a specific role and responsibilities within the team.

• We work collaboratively to analyze business requirements and provide data-driven insights.
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Q1. Elevator pitch case study
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Q2. Are you willing to move to hyderabad
Ans. 
Yes, I am willing to relocate to Hyderabad for the right opportunity.
• I am open to relocating for the right job opportunity

• I have researched about Hyderabad and am comfortable with the idea of living there

• I am excited about the prospect of working in a new city
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Q1. Tell me about your self?
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Q2. What technology & tools u know ? And basic questions regarding that topics ?
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Q1. Job culture and job responsibilities ?
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Q2. Some questions on an analytical tools like power BI ?
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Clear and general to the point questions

Q1. Basic why you are leaving your previous job
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Q2. What are you looking for
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Q1. Salary expectation
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Q2. Basic about your background details earlier experience
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Q1. Excel questions
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Q2. Vlookup question
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Q1. Scenario based questions
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Q2. Conflict management questions
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Q1. Work experience and basic introduction questions.
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Q1. Business analyst related questions.
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Q1. HR round about basic introduction.
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Q1. SQL and business Analyst questions
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Q1. Situation based questions SQL
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