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1point1 Solutions Telecaller Interview Questions and Answers

Updated 16 Jul 2022

1point1 Solutions Telecaller Interview Experiences

1 interview found

Telecaller Interview Questions & Answers

user image Anonymous

posted on 16 Jul 2022

I applied via Referral and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Introduction, experience,about company, communication skill,basic computer
  • Ans. Myself..... I am persuing bcom final year.i have one year experience as a telecaller.i am from uttarakhand currently living in gurugram.we are four members in my family.my hobby Is dancing.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be hesitate,be confident these two things are more important

Interview questions from similar companies

Interview Questionnaire 

3 Questions

  • Q1. How to manage a cutomer who is not happy
  • Ans. 

    Listen to their concerns, empathize, apologize, offer solutions, and follow up.

    • Listen actively to their complaints and let them vent their frustrations.

    • Empathize with their situation and acknowledge their feelings.

    • Apologize for any inconvenience caused and take responsibility for the issue.

    • Offer solutions to resolve the problem and ask for their input.

    • Follow up with the customer to ensure their satisfaction and build t...

  • Answered by AI
  • Q2. How to manage multiple caller at a time
  • Ans. 

    To manage multiple callers, prioritize calls, use call scripts, and utilize call center software.

    • Prioritize calls based on urgency and importance

    • Use call scripts to ensure consistency and efficiency

    • Utilize call center software to manage and track calls

    • Train telecallers to handle multiple calls simultaneously

    • Take breaks to avoid burnout and maintain focus

  • Answered by AI
  • Q3. What you do if some one force you to help out of call
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jul 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is the best work for Infosys?
  • Q2. Which is the best company in india?
  • Ans. 

    It is subjective to determine the best company in India as it depends on various factors such as industry, revenue, growth, and reputation.

    • Some of the top companies in India across different industries include Tata Group, Reliance Industries, Infosys, HDFC Bank, and Hindustan Unilever Limited.

    • Factors to consider when determining the best company include market share, financial performance, innovation, corporate social ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - This is a best company in india.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Jul 2024. There were 5 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Self Introduction round
Round 2 - Assignment 

Listening test and typing test while listening

Round 3 - HR 

(1 Question)

  • Q1. Awareness about company
Round 4 - One-on-one 

(1 Question)

  • Q1. Manager round and discuss about salary
Round 5 - Technical 

(1 Question)

  • Q1. Speed typing test
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jul 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Can you explain about yourself?
  • Ans. 

    I am a dedicated and enthusiastic individual with excellent communication skills and a passion for helping others.

    • Experienced in customer service and sales roles

    • Strong communication skills both verbal and written

    • Ability to work well under pressure and meet targets

    • Passionate about providing excellent customer service

    • Proficient in using CRM systems and Microsoft Office

  • Answered by AI
  • Q2. Where were you employed previously?
  • Ans. 

    I was previously employed at XYZ Company as a Telecaller for 2 years.

    • Worked at XYZ Company as a Telecaller for 2 years

    • Handled inbound and outbound calls to assist customers

    • Achieved monthly targets consistently

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Avoid visiting this place; the working culture and management are exceedingly poor, and there is no work-life balance. The only expectation is to work continually.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jul 2024.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Language skills
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Company Website and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about yourself?
  • Ans. 

    I am a dedicated and enthusiastic Tele Caller with excellent communication skills and a passion for helping customers.

    • Experienced in making outbound calls to potential customers

    • Skilled in explaining products and services to customers

    • Strong ability to handle objections and provide solutions

    • Proficient in using CRM software to track customer interactions

  • Answered by AI
  • Q2. What is your hobby
  • Ans. 

    My hobby is painting. I love expressing my creativity through colors and shapes on canvas.

    • I enjoy experimenting with different painting techniques such as acrylic, watercolor, and oil painting

    • I often find inspiration from nature, landscapes, and emotions for my artwork

    • Attending art classes and workshops helps me improve my skills and learn new techniques

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a highly motivated and experienced Tele Caller with excellent communication skills.

    • Experienced Tele Caller with a track record of achieving sales targets

    • Strong communication skills, both verbal and written

    • Ability to build rapport with customers and handle objections effectively

    • Proficient in using CRM software and maintaining accurate customer records

    • Proactive in identifying opportunities for upselling and cross-se...

  • Answered by AI
  • Q2. Related about your experience like how to convince the customers
  • Q3. Salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - I think we should give your answers fully confidential because they all see the attitude and body gesture
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Theme of company and why you want to join this company only.
Round 2 - HR 

(1 Question)

  • Q1. Info. ABT parents job & where do they work where do you live ABT parents salary what if you won't be able to manage work and study about your goal.
Round 3 - HR 

(1 Question)

  • Q1. Almost same questions like parents job and salary and where do the candidate live.

Interview Preparation Tips

Interview preparation tips for other job seekers - Only apply there if you know HRs personally otherwise they'll waste your days even weeks or months and they use to give a special token to the person who are coming through HRs and in second round the HRs will reject people without token giving silly reasons such as you won't be able come to the office place and u should try next time and going to offer 1 month of unpaid training period. And going to reject people without token giving reason that your parents earn very less amount of money then will not allow you to live in PG or flat and also going to give you silly advises such as you should apply for something related to your course and all. Even they waste a lot of time they wasted my first day , firstly you have to fill a form then after u have to the reception for token only if you know HRs then first HRs will take your interview for first round then she sent me inside the office for second round after 25 min they told me to come next day for the second round then on the other day the second HRs asked me to wait then he told me that some other HR is going to take my interview I have to wait for her and waited there since 10:00am to 1:30pm then the 3rd HR told me that my interest is scheduled at 2:15 pm but when I reached there at the time she told me to wait then at 2:45 pm she told me that some other HR is going to take my interview i.e. 4th HR of the day then he took my interview I have given all the answers of his questions and so the other candidates but he rejected all of us because he was securing the place for the person with the token then they sent me to the 2nd HR and he told me let's see what what will happen. Then the 3rd HR send me to the 5th HR of day at 4:39pm for the interview he asked me questions related my parents job and salary and about the locality and took my cv and mail to the 3rd HR next to him that he is rejecting me and he was literally laughing in front of me and the 3rd HR was smirking at him ,she told me that she is feeling sorry for me and I should try of next month. And need to do something about my situation. And I literally don't know why are they even faking the interview round if they already know who they will and want to select. As I have answered all of their questions while the people with tokens were getting jobs by giving simple introduction and they reached there at 2:00 pm and done with their interview and job process till 2:45 pm while people like me were waiting and wasting their days and months in this company giving back to back interviews .

1point1 Solutions Interview FAQs

How many rounds are there in 1point1 Solutions Telecaller interview?
1point1 Solutions interview process usually has 2 rounds. The most common rounds in the 1point1 Solutions interview process are Resume Shortlist and One-on-one Round.
How to prepare for 1point1 Solutions Telecaller interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at 1point1 Solutions. The most common topics and skills that interviewers at 1point1 Solutions expect are Bpo Voice, Calling, Customer Handling, Customer Service and Domestic BPO.

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1point1 Solutions Telecaller Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
1point1 Solutions Telecaller Salary
based on 35 salaries
₹1 L/yr - ₹2.6 L/yr
15% less than the average Telecaller Salary in India
View more details

1point1 Solutions Telecaller Reviews and Ratings

based on 10 reviews

3.3/5

Rating in categories

4.0

Skill development

3.2

Work-life balance

3.3

Salary

3.0

Job security

2.8

Company culture

3.0

Promotions

3.2

Work satisfaction

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