Optimus Global Services Interview Questions and Answers

Q1. The candidate should possess a strong knowledge of programming skills.
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Q2. Sting manpulation
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Q3. Object oriented programming
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Q4. Exception handling
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Q5. Looping statement
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Q1. What is the DAX formula for calculating a running total?
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Q2. What is the DAX formula for replacing blank values with zero and vice versa?
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Q3. SQL Queries for the above scenarios
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Q1. What are your previous work experiences?
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Q2. Salary negotiations etc.
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Q1. Can you provide details about your work experience?
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Q2. What soft skills related to FCR (First Contact Resolution), AHT (Average Handling Time), CSAT (Customer Satisfaction), DSAT (Dissatisfaction), and escalation matrix are considered important in this role?
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Q1. Can you describe your work experience?
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Q2. Escalation matrix , empathy, sympathy, AHT CSAT DSAT FCR
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AMCAT test and Versant test for both voice and non-voice assessments.

Q1. What is data entry?
Ans. 
Data entry is the process of entering, updating, or verifying data in a computer system.
• Entering data accurately and efficiently

• Updating existing data with new information

• Verifying data for accuracy and completeness
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Q2. What is your experience with data entry?
Ans. 
I have over 3 years of experience in data entry, including entering, verifying, and updating data in various databases.
• Proficient in using Microsoft Excel and other data entry software

• Accurate and efficient in typing and data entry tasks

• Experience in maintaining confidentiality and data integrity

• Handled large volumes of data entry tasks with tight deadlines
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Q3. What is difference between c and c++ ?
Ans. 
C is a procedural programming language while C++ is an object-oriented programming language.
• C is a procedural programming language, focusing on functions and procedures.

• C++ is an object-oriented programming language, allowing for classes, objects, and inheritance.

• C does not support classes and objects, while C++ does.

• C++ has features like polymorphism, encapsulation, and inheritance which are not present in C.

• C++ is an...read more
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Q4. How you work msword
Ans. 
I am proficient in using MS Word for data entry tasks.
• I am skilled in formatting text, tables, and images in MS Word.

• I can create and edit documents, including reports, letters, and spreadsheets.

• I am familiar with using templates and styles to maintain consistency in documents.

• I am experienced in using features like spell check, track changes, and mail merge.

• I am efficient in using keyboard shortcuts to speed up data e
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Q1. Tell me about your self.
Ans. 
I am a dedicated and experienced customer service professional with a strong background in the banking industry.
• I have X years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I have a strong understanding of banking products and services

• I am a team player and have excellent communication skills

• I am committed to providing exceptional service to customers
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Q2. Tell me about your previous organisation.
Ans. 
I previously worked at a multinational technology company specializing in software development.
• Worked in a fast-paced environment

• Collaborated with cross-functional teams

• Managed customer inquiries and issues efficiently
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Q3. Why did you leave your previous organisation?
Ans. 
Seeking new challenges and opportunities for growth.
• Looking for career advancement

• Seeking new challenges and opportunities

• Relocation

• Company downsizing or restructuring
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Q1. Tell me about your self.
Ans. 
I am a dedicated and experienced customer service professional with a strong background in the banking industry.
• I have over 5 years of experience in customer service roles

• I have a proven track record of resolving customer issues efficiently and effectively

• I am skilled in communication, problem-solving, and relationship-building

• I am familiar with banking products and services, including online banking and loans
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Q2. Tell me about your previous organisation your experience.
Ans. 
I worked at a multinational telecommunications company as a Senior CSA.
• Managed a team of CSAs to ensure high levels of customer satisfaction

• Handled escalated customer complaints and resolved issues effectively

• Implemented new customer service strategies to improve efficiency

• Collaborated with other departments to streamline processes and improve communication
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Q3. Tell me about your job role in your previous organisation.
Ans. 
I was responsible for handling customer inquiries, resolving complaints, and providing information about banking products and services.
• Managed a high volume of customer calls and emails on a daily basis

• Resolved customer complaints and issues in a timely and professional manner

• Provided information on various banking products such as savings accounts, loans, and credit cards

• Assisted customers with online banking services...read more
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Q4. Why do you leave your previous organisation?
Ans. 
Seeking new challenges and opportunities for growth.
• Looking for a new challenge and opportunity for growth

• Seeking a more dynamic work environment

• Wanting to expand my skill set and knowledge

• Desiring a better work-life balance

• Relocation to a new area
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Q5. Why you want to work with this company the company which you are going for the interview?
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Q6. What is your strength ?
Ans. 
My strength is my ability to effectively communicate with customers and resolve their issues in a timely manner.
• Strong communication skills

• Ability to empathize with customers

• Problem-solving skills

• Patience and resilience

• Experience in handling difficult customer situations
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Q7. What is your weakness?
Ans. 
One of my weaknesses is that I can be overly critical of my own work.
• I tend to be a perfectionist and can spend too much time on a task to ensure it is flawless.

• I sometimes struggle with delegating tasks to others because I want to make sure they are done correctly.

• I am working on improving my ability to accept constructive criticism and not take it personally.
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Q8. What do you know about this company?
Ans. 
Lloyds Banking Group (LBG) is a leading UK-based financial services company with a long history and a strong presence in the market.
• Lloyds Banking Group is one of the largest retail banks in the UK

• It was founded in 1765 and has a long history of providing banking services

• LBG offers a wide range of financial products and services including current accounts, savings accounts, mortgages, and loans

• The company is committed ...read more
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Assessment will be conducted through Amazon workspace

Q1. Experience about the previous company
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Q2. Favourite experience in previous company
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Q1. Tell me about yor self
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Q2. Why you want to join this company
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