Search

Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Employer? Claim Account for FREE

Optimus Global Services

Compare button icon Compare button icon Compare
4.0

based on 69 Reviews

Play video Play video Video summary

Filter interviews by

Optimus Global Services Telecaller Interview Questions and Answers

Updated 29 Feb 2024

Optimus Global Services Telecaller Interview Experiences

1 interview found

Telecaller Interview Questions & Answers

user image Anonymous

posted on 29 Feb 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Casual discussion and compensation related discussion
    • Add your answer
  • Q2. Nothing specifically asked
    • Add your answer

Top trending discussions

View All
Career Growth
2w
a quality analyst
Looking for at least 7 lakhs per annum
Let me start with this. I have done a hotel management course and got placed at IGI airport as a Guest service officer (Front office) where I was getting just 17k per month and after 9 months i resigned. Then I got the opportunity at one of the BPO- ienergizer as an executive agent and my initial salary was 26k per month. I thought it was a good hike and i joined this bpo. Now it's been almost 5 years of experience and now I am a quality analyst where I am getting 40k per month. Now I am not satisfied with my job it's kinda boring. My interests are more into the finance sector and I don't know what should be the best path where I can get 12 lakhs per annum within 1-2 year. I am ready for anything like improving my skill set and all. I don't know how to approach other companies with my current skill set as there are some companies when they see that guy is working in the bpo sector they just reject my cv. PLEASE SUGGEST ME WHAT SHOULD BE BEST APPROACH FROM HERE.
Got a question about Optimus Global Services?
Ask anonymously on communities.

Interview questions from similar companies

Telecaller Interview Questions & Answers

HGS user image Anonymous

posted on 8 Apr 2021

Interview Questionnaire 

3 Questions

  • Q1. How to manage a cutomer who is not happy
  • Ans. 

    Listen to their concerns, empathize, apologize, offer solutions, and follow up.

    • Listen actively to their complaints and let them vent their frustrations.

    • Empathize with their situation and acknowledge their feelings.

    • Apologize for any inconvenience caused and take responsibility for the issue.

    • Offer solutions to resolve the problem and ask for their input.

    • Follow up with the customer to ensure their satisfaction and build t...

    • Answered by AI
    Add your answer
  • Q2. How to manage multiple caller at a time
  • Ans. 

    To manage multiple callers, prioritize calls, use call scripts, and utilize call center software.

    • Prioritize calls based on urgency and importance

    • Use call scripts to ensure consistency and efficiency

    • Utilize call center software to manage and track calls

    • Train telecallers to handle multiple calls simultaneously

    • Take breaks to avoid burnout and maintain focus

    • Answered by AI
    Add your answer
  • Q3. What you do if some one force you to help out of call
    • Add your answer

Telecaller Interview Questions & Answers

1point1 Solutions user image Anonymous

posted on 16 Jul 2022

I applied via Referral and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Introduction, experience,about company, communication skill,basic computer
  • Ans. Myself..... I am persuing bcom final year.i have one year experience as a telecaller.i am from uttarakhand currently living in gurugram.we are four members in my family.my hobby Is dancing.
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be hesitate,be confident these two things are more important

Telecaller Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 5 Aug 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Jul 2024. There were 5 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Self Introduction round
    • Add your answer
Round 2 - Assignment 

Listening test and typing test while listening

Round 3 - HR 

(1 Question)

  • Q1. Awareness about company
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. Manager round and discuss about salary
    • Add your answer
Round 5 - Technical 

(1 Question)

  • Q1. Speed typing test
    • Add your answer

Telecaller Interview Questions & Answers

Alldigi Tech user image Deepak Kimmudira

posted on 1 Mar 2025

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Feb 2025.

Round 1 - One-on-one 

(1 Question)

  • Q1. Briefly about introduction
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. About sales executive
    • Add your answer

Senior Associate Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 21 Jul 2020

I applied via Naukri.com and was interviewed in Jun 2020. There were 7 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. There are four rounds. Hr, aptitude maths with verbal reasoning round, typing test, final HR round.
    • Add your answer
  • Q2. Easy to clear. But be sure in basic.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Take the round's carefully. Be honest with the answers. Make the idea clear while explaining

Sales Executive Interview Questions & Answers

Firstsource Solutions user image Anonymous

posted on 22 Nov 2022

I applied via Walk-in and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Tell me something that not written in your cv
    • Add your answer
  • Q3. Why do you want to join bpo
    • Add your answer
  • Q4. Where you want to see yourself in next 5 years
    • Add your answer
  • Q5. What was your job role in previous organisation tell me in briief
    • Add your answer
  • Q6. Why should we hire you?
    • Add your answer
Round 3 - Group Discussion 

Customer care of aus billing process

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and talk how much you can in a positive matter ody language

Senior Associate Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 31 Mar 2021

I applied via Recruitment Consultant and was interviewed before Mar 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. I was asked about previous organization.
    • Add your answer
  • Q2. My expectations and ambitions.
    • Add your answer
  • Q3. About myself and family.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview and rounds are really easy! You need to be calm and tension free. Just be confident about your previous work experience! Make sure you're fluent while going through the versant test. Your speaking speed should be slow and gradual so that system can record and recognise! If you're through it nothing can stop you :)

Sales Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 18 Sep 2021

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Asked to introduce myself.
    • Add your answer
  • Q2. Asked about work experience.
    • Add your answer
  • Q3. Few addition questions about hobbies, daily routine and how to sale something to someone when he is not looking to buy it.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared with your not to introduction to speak atleast 2-3 min and take care communication skills and grammar. Do not show any sign that you are just giving interview and show that you have got a opportunity.

Sales Executive Interview Questions & Answers

Quess user image Anonymous

posted on 8 Feb 2022

I applied via Referral and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Do u have eny experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was nice working with Quess corp Ltd nice experience and employees are working with friendly
More about working at Optimus Global Services

Optimus Global Services Interview FAQs

How many rounds are there in Optimus Global Services Telecaller interview?
Optimus Global Services interview process usually has 1 rounds. The most common rounds in the Optimus Global Services interview process are HR.

Tell us how to improve this page.

Interview Questions for Popular Designations

Optimus Global Services Telecaller Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

Interview Questions from Similar Companies

Concentrix Corporation Interview Questions
3.8
 • 1.7k Interviews
Quess Interview Questions
3.9
 • 423 Interviews
Firstsource Solutions Interview Questions
3.6
 • 305 Interviews
HGS Interview Questions
3.8
 • 246 Interviews
Alldigi Tech Interview Questions
4.0
 • 197 Interviews
TTEC India Interview Questions
3.7
 • 137 Interviews
Data Entry Interview Questions
4.1
 • 98 Interviews
1point1 Solutions Interview Questions
3.3
 • 74 Interviews
HRH Next Services Interview Questions
3.1
 • 43 Interviews
Williams Lea Interview Questions
3.6
 • 40 Interviews
View all
Optimus Global Services Telecaller Salary
based on 8 salaries
₹0.9 L/yr - ₹1.8 L/yr
34% less than the average Telecaller Salary in India
View more details

Optimus Global Services Telecaller Reviews and Ratings

based on 1 review

5.0/5

Rating in categories

5.0

Skill development

5.0

Work-life balance

5.0

Salary

5.0

Job security

4.0

Company culture

5.0

Promotions

5.0

Work satisfaction

Explore 1 Review and Rating
Optimus Global Services Salaries in India
Claims Associate
108 salaries
unlock blur

₹1.6 L/yr - ₹3.8 L/yr

Senior Claims Associate
32 salaries
unlock blur

₹2.4 L/yr - ₹5 L/yr

Appeals Analyst
25 salaries
unlock blur

₹2 L/yr - ₹4.1 L/yr

Process Associate
22 salaries
unlock blur

₹2 L/yr - ₹5 L/yr

Pharmacy Benefit Analyst
16 salaries
unlock blur

₹2 L/yr - ₹3.1 L/yr

Explore more salaries
Compare Optimus Global Services with

Concentrix Corporation

3.7
Compare

Quess

3.8
Compare

HGS

3.8
Compare

Firstsource Solutions

3.6
Compare
Popular Calculators
Are you paid fairly?
Monthly In-hand Salary Calculator
Gratuity Calculator
HRA Calculator
Salary Hike Calculator
Did you find this page helpful?
Yes No
write
Share an Interview