Optimus Global Services Telecaller Interview Questions and Answers

Listen to their concerns, empathize, apologize, offer solutions, and follow up.

• Listen actively to their complaints and let them vent their frustrations.

• Empathize with their situation and acknowledge their feelings.

• Apologize for any inconvenience caused and take responsibility for the issue.

• Offer solutions to resolve the problem and ask for their input.

• Follow up with the customer to ensure their satisfaction and build t...read more

To manage multiple callers, prioritize calls, use call scripts, and utilize call center software.

• Prioritize calls based on urgency and importance

• Use call scripts to ensure consistency and efficiency

• Utilize call center software to manage and track calls

• Train telecallers to handle multiple calls simultaneously

• Take breaks to avoid burnout and maintain focus

To do sales effectively, you need to understand your product, build relationships, communicate persuasively, and follow up consistently.

• Understand your product: Know the features, benefits, and unique selling points of what you're selling.

• Build relationships: Establish trust and rapport with potential customers by listening, empathizing, and addressing their needs.

• Communicate persuasively: Clearly articulate how your p...read more

Yes, multiple MMEs can be configured in a single eNodeB.

• Multiple MMEs (Mobility Management Entities) can be configured in a single eNodeB (Evolved Node B) in LTE networks.

• This configuration allows for load balancing and redundancy.

• Each MME can handle control plane signaling for a subset of connected UEs (User Equipment).

• The eNodeB distributes the UEs among the available MMEs based on various factors like load and capac...read more

Check network connectivity, restart MME, check configuration settings.

• Check if there is any issue with the network connectivity

• Restart the MME and check if the alarm disappears

• Verify the configuration settings of the MME

• Check if there is any hardware failure

• Contact the vendor for further assistance

Integration process refers to the process of combining different systems or components into a single unified system.

• Integration involves connecting different systems or components to work together seamlessly

• It can involve data integration, application integration, or system integration

• Integration can be achieved through APIs, middleware, or custom code

• Examples of integration include integrating a CRM system with a mark...read more

I am a highly motivated sales professional with a proven track record of exceeding targets and building strong relationships with clients.

• I have over 5 years of experience in sales, with a focus on B2B sales

• I am skilled in identifying and pursuing new business opportunities

• I have a strong understanding of sales processes and techniques, including consultative selling and relationship building

• I am a confident communicat...read more