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Concentrix Corporation
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Concentrix Corporation Telecaller Interview Questions and Answers
Concentrix Corporation Telecaller Interview Experiences
1 interview found
Anonymous
I applied via Job Portal and was interviewed in Jul 2024. There were 5 interview rounds.
(1 Question)
- Q1. Self Introduction round
Listening test and typing test while listening
(1 Question)
- Q1. Awareness about company
(1 Question)
- Q1. Manager round and discuss about salary
(1 Question)
- Q1. Speed typing test
Interview questions from similar companies
Interview Questionnaire
3 Questions
- Q1. How to manage a cutomer who is not happy
- Ans.
Listen to their concerns, empathize, apologize, offer solutions, and follow up.
Listen actively to their complaints and let them vent their frustrations.
Empathize with their situation and acknowledge their feelings.
Apologize for any inconvenience caused and take responsibility for the issue.
Offer solutions to resolve the problem and ask for their input.
Follow up with the customer to ensure their satisfaction and build t...
- Q2. How to manage multiple caller at a time
- Ans.
To manage multiple callers, prioritize calls, use call scripts, and utilize call center software.
Prioritize calls based on urgency and importance
Use call scripts to ensure consistency and efficiency
Utilize call center software to manage and track calls
Train telecallers to handle multiple calls simultaneously
Take breaks to avoid burnout and maintain focus
- Q3. What you do if some one force you to help out of call
I applied via Walk-in and was interviewed before Jan 2021. There were 2 interview rounds.
(5 Questions)
- Q1. Tell me something abt ur self
- Q2. How many year u have working experience
- Q3. Why u left the last job.reason
- Q4. Wat kind of cms u use to handle in ur last job
- Q5. Tell me something abt ur last process
Interview Preparation Tips
(1 Question)
- Q1. Introduction, about City and motivation to join this jib
I applied via AmbitionBox and was interviewed in Nov 2023. There was 1 interview round.
(2 Questions)
- Q1. Time management
- Q2. What you do yesterday
Shruti Kashyap
Selected
I applied via Walk-in and was interviewed before Nov 2022. There were 4 interview rounds.
(2 Questions)
- Q1. 1st round is all about yourself...like self introduction and all
- Q2. And HR basically give you any random topic and you've to speak on it for about 1 minutes without binding in grammatical errors
(1 Question)
- Q1. HR basically asks you the questions related to company and product of the company like I was selected for realme TV and gadgets so he asked me normal questions like what is smart TV and difference between...
(1 Question)
- Q1. Okay....so round 3 is the final round where the clients asks you the questions...He started from basic questions like introduction, and asking things about your state and all than he asked about salary and...
Interview Preparation Tips
• Answer all the questions with confidence
Shaik Zoha
(1 Question)
- Q1. Any topic speak for 1 min
- Ans.
I will speak about the importance of effective communication in customer service.
Effective communication is key in building rapport with customers
Active listening helps in understanding customer needs and concerns
Clear and concise communication can prevent misunderstandings and conflicts
Using positive language and tone can enhance customer experience
Examples: repeating back information to confirm understanding, asking
Selected
I applied via AmbitionBox and was interviewed in Sep 2024. There were 2 interview rounds.
Name date of birth location experience
(2 Questions)
- Q1. Self introduction
- Q2. Ap ye company kyn join krna chate ho
Bothaina Essam
I applied via Job Fair and was interviewed before Mar 2023. There were 3 interview rounds.
Group discussion is very helpfull for our skills
(1 Question)
- Q1. Technical problem and try to solve it
There’s alot of case studies lika a problem woth the customer and how to handle anger
Interview Preparation Tips
- self confidence
- self strength
I applied via Walk-in and was interviewed in Jan 2022. There was 1 interview round.
(1 Question)
- Q1. Tell me about yourself
Interview Preparation Tips
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Concentrix Corporation Interviews By Designations
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Concentrix Corporation Telecaller Interview Process
based on 2 interviews
Interview experience
Telecaller Interview Questions from Similar Companies
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Concentrix Corporation Telecaller Reviews and Ratings
based on 16 reviews
Rating in categories
|
Customer Service Executive
3.7k
salaries
|  ₹1 L/yr - ₹7.8 L/yr |
|
Advisor
3.4k
salaries
| ₹0.9 L/yr - ₹6 L/yr |
|
Assistant Manager
3.3k
salaries
| ₹2.9 L/yr - ₹10.2 L/yr |
|
Senior Representative
3.1k
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| ₹1.6 L/yr - ₹6.6 L/yr |
|
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salaries
| ₹1.8 L/yr - ₹5 L/yr |
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