Infosys BPM Telecaller Interview Questions and Answers

I am a highly motivated and experienced Tele Caller with excellent communication skills.

• Experienced Tele Caller with a track record of achieving sales targets

• Strong communication skills, both verbal and written

• Ability to build rapport with customers and handle objections effectively

• Proficient in using CRM software and maintaining accurate customer records

• Proactive in identifying opportunities for upselling and cross-se...read more

I am a dedicated and enthusiastic Tele Caller with excellent communication skills and a passion for helping customers.

• Experienced in making outbound calls to potential customers

• Skilled in explaining products and services to customers

• Strong ability to handle objections and provide solutions

• Proficient in using CRM software to track customer interactions

My hobby is painting. I love expressing my creativity through colors and shapes on canvas.

• I enjoy experimenting with different painting techniques such as acrylic, watercolor, and oil painting

• I often find inspiration from nature, landscapes, and emotions for my artwork

• Attending art classes and workshops helps me improve my skills and learn new techniques

To convince on call, it is important to establish rapport, understand their needs, and present a solution that meets their requirements.

• Start with a friendly greeting and introduce yourself

• Ask open-ended questions to understand their pain points and needs

• Listen actively and show empathy towards their situation

• Present a solution that addresses their specific needs and concerns

• Highlight the benefits and value of your sol...read more

I am a dedicated and enthusiastic individual with excellent communication skills and a passion for helping others.

• Experienced in customer service and sales roles

• Strong communication skills both verbal and written

• Ability to work well under pressure and meet targets

• Passionate about providing excellent customer service

• Proficient in using CRM systems and Microsoft Office

I was previously employed at XYZ Company as a Telecaller for 2 years.

• Worked at XYZ Company as a Telecaller for 2 years

• Handled inbound and outbound calls to assist customers

• Achieved monthly targets consistently