Infosys BPM Telecaller Interview Questions and Answers

Q1. What is telcaller
Ans. 
A telecaller is a person who makes phone calls to potential customers to promote products or services, answer inquiries, and gather information.
• Telecallers work in call centers or customer service departments.

• They follow scripts provided by their employers to ensure consistency in communication.

• Telecallers may also handle customer complaints and provide solutions.

• Examples: Telemarketers, customer service representative
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It's should be clear and informative
No using of unnecessary words
Should not argue but support you point with humble

Q1. What do you expect from this company? Expecting the complete deployment of my skills ..
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Q2. Which is the most precious thing in life ? Situation is the most precious thing . We should not change based on situation but we have to get control over the situation..
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Q3. Do you prefer working independently or team? I prefer team work which allows to do in time
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Q4. What salary do you think you deserve? As iam a fresher iam learning stage so I hope I can get salary based on my skills
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Q1. Introduce yourself what is bpo
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Q2. What is bpo about self
Ans. 
BPO is about providing business process outsourcing services to clients to help them streamline their operations and improve efficiency.
• BPO involves tasks such as customer service, technical support, sales, and back-office support being outsourced to a third-party provider.

• The main goal of BPO is to allow companies to focus on their core business functions while the BPO provider handles the non-core activities.

• BPO serv...read more
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Q3. Specific the bpo question
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Q1. What's your name
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Q2. What's your ambition
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Q3. Where are you from
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Q4. Which study are you studying
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Q5. Why are choosing this job
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Q6. Are you interested this job
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Q7. Which type of languages you know
Ans. 
I am fluent in English, Hindi, and Spanish.
• English

• Hindi

• Spanish
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To understand the interview attender

I would interesting on tellcaller but I have coding knowledge also

Type including , code based testing , structural testing celar box testing

Q1. Do you have any questions
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Q1. Tell me about your self
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Q2. How you handle aggressive customers
Ans. 
I remain calm, listen actively, empathize with their concerns, and offer solutions to address their issues.
• Stay calm and composed

• Listen actively to understand their concerns

• Empathize with their emotions

• Offer solutions to address their issues

• Seek assistance from a supervisor if needed
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Problem solving skills

Q1. Common sorting algorithms
Ans. 
Common sorting algorithms include Bubble Sort, Selection Sort, Insertion Sort, Merge Sort, Quick Sort, and Heap Sort.
• Bubble Sort - repeatedly steps through the list, compares adjacent elements, and swaps them if they are in the wrong order

• Selection Sort - repeatedly finds the minimum element from the unsorted part and swaps it with the first unsorted element

• Insertion Sort - builds the final sorted array one item at a t...read more
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Q2. Second largest element in an array
Ans. 
Find the second largest element in an array of strings.
• Convert the strings to integers for comparison.

• Sort the array in descending order.

• Access the second element in the sorted array to get the second largest element.
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Q3. Reverse string
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Q4. Palindrome check
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Q5. Java Exception Handling
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Q6. Java Streams and Lambdas
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