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Infosys BPM Telecaller Interview Questions and Answers

Updated 3 Aug 2023

Infosys BPM Telecaller Interview Experiences

1 interview found

Telecaller Interview Questions & Answers

user image Anonymous

posted on 3 Aug 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jul 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is the best work for Infosys?
  • Q2. Which is the best company in india?
  • Ans. 

    It is subjective to determine the best company in India as it depends on various factors such as industry, revenue, growth, and reputation.

    • Some of the top companies in India across different industries include Tata Group, Reliance Industries, Infosys, HDFC Bank, and Hindustan Unilever Limited.

    • Factors to consider when determining the best company include market share, financial performance, innovation, corporate social ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - This is a best company in india.

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a highly motivated and experienced Tele Caller with excellent communication skills.

    • Experienced Tele Caller with a track record of achieving sales targets

    • Strong communication skills, both verbal and written

    • Ability to build rapport with customers and handle objections effectively

    • Proficient in using CRM software and maintaining accurate customer records

    • Proactive in identifying opportunities for upselling and cross-se...

  • Answered by AI
  • Q2. Related about your experience like how to convince the customers
  • Q3. Salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - I think we should give your answers fully confidential because they all see the attitude and body gesture

Interview Questionnaire 

3 Questions

  • Q1. How to manage a cutomer who is not happy
  • Ans. 

    Listen to their concerns, empathize, apologize, offer solutions, and follow up.

    • Listen actively to their complaints and let them vent their frustrations.

    • Empathize with their situation and acknowledge their feelings.

    • Apologize for any inconvenience caused and take responsibility for the issue.

    • Offer solutions to resolve the problem and ask for their input.

    • Follow up with the customer to ensure their satisfaction and build t...

  • Answered by AI
  • Q2. How to manage multiple caller at a time
  • Ans. 

    To manage multiple callers, prioritize calls, use call scripts, and utilize call center software.

    • Prioritize calls based on urgency and importance

    • Use call scripts to ensure consistency and efficiency

    • Utilize call center software to manage and track calls

    • Train telecallers to handle multiple calls simultaneously

    • Take breaks to avoid burnout and maintain focus

  • Answered by AI
  • Q3. What you do if some one force you to help out of call
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Company Website and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about yourself?
  • Ans. 

    I am a dedicated and enthusiastic Tele Caller with excellent communication skills and a passion for helping customers.

    • Experienced in making outbound calls to potential customers

    • Skilled in explaining products and services to customers

    • Strong ability to handle objections and provide solutions

    • Proficient in using CRM software to track customer interactions

  • Answered by AI
  • Q2. What is your hobby
  • Ans. 

    My hobby is painting. I love expressing my creativity through colors and shapes on canvas.

    • I enjoy experimenting with different painting techniques such as acrylic, watercolor, and oil painting

    • I often find inspiration from nature, landscapes, and emotions for my artwork

    • Attending art classes and workshops helps me improve my skills and learn new techniques

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduced your self About previous experience Calling experience
  • Q2. How to convence on call
  • Ans. 

    To convince on call, it is important to establish rapport, understand their needs, and present a solution that meets their requirements.

    • Start with a friendly greeting and introduce yourself

    • Ask open-ended questions to understand their pain points and needs

    • Listen actively and show empathy towards their situation

    • Present a solution that addresses their specific needs and concerns

    • Highlight the benefits and value of your sol...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Attentive on call
Concentration most importantly
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Indeed and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Why applied for this job ?
  • Q2. Expected salary?
  • Q3. How many languages u can speak?

Interview Preparation Tips

Interview preparation tips for other job seekers - Put all your efforts

I applied via Walk-in and was interviewed in Jan 2022. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident on your answer which helps you to clear any interview

I applied via Walk-in and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 
Round 2 - One-on-one 

(5 Questions)

  • Q1. Tell me something abt ur self
  • Q2. How many year u have working experience
  • Q3. Why u left the last job.reason
  • Q4. Wat kind of cms u use to handle in ur last job
  • Q5. Tell me something abt ur last process

Interview Preparation Tips

Interview preparation tips for other job seekers - R u aware abt the company.he might give u one topic to tell u to share ur view on the topic
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jul 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Can you explain about yourself?
  • Ans. 

    I am a dedicated and enthusiastic individual with excellent communication skills and a passion for helping others.

    • Experienced in customer service and sales roles

    • Strong communication skills both verbal and written

    • Ability to work well under pressure and meet targets

    • Passionate about providing excellent customer service

    • Proficient in using CRM systems and Microsoft Office

  • Answered by AI
  • Q2. Where were you employed previously?
  • Ans. 

    I was previously employed at XYZ Company as a Telecaller for 2 years.

    • Worked at XYZ Company as a Telecaller for 2 years

    • Handled inbound and outbound calls to assist customers

    • Achieved monthly targets consistently

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Avoid visiting this place; the working culture and management are exceedingly poor, and there is no work-life balance. The only expectation is to work continually.

Infosys BPM Interview FAQs

How many rounds are there in Infosys BPM Telecaller interview?
Infosys BPM interview process usually has 2 rounds. The most common rounds in the Infosys BPM interview process are Resume Shortlist and One-on-one Round.

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Infosys BPM Telecaller Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more
Infosys BPM Telecaller Salary
based on 5 salaries
₹1.1 L/yr - ₹2 L/yr
19% less than the average Telecaller Salary in India
View more details

Infosys BPM Telecaller Reviews and Ratings

based on 3 reviews

4.1/5

Rating in categories

4.1

Skill development

4.1

Work-life balance

5.0

Salary

5.0

Job security

5.0

Company culture

4.1

Promotions

5.0

Work satisfaction

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