Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Employer? Claim Account for FREE

1point1 Solutions

Compare button icon Compare button icon Compare
3.4

based on 856 Reviews

Filter interviews by

1point1 Solutions Senior Customer Service Representative Interview Questions and Answers for Freshers

Updated 29 Jul 2024

1point1 Solutions Senior Customer Service Representative Interview Experiences for Freshers

1 interview found

Senior Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 29 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is highest Qualification?
  • Ans. 

    Bachelor's degree in Business Administration

    • Completed Bachelor's degree in Business Administration

    • Focused on courses related to customer service and communication

    • Enhanced skills in problem-solving and conflict resolution

    • Applied knowledge through internships or work experience

    • Answered by AI
    Add your answer
  • Q2. More about self
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. More About skill?
    • Add your answer
  • Q2. Any past experience?
  • Ans. 

    Yes, I have over 5 years of experience in customer service roles.

    • Worked as a Customer Service Representative for XYZ Company for 3 years

    • Managed a team of customer service agents at ABC Company for 2 years

    • Handled escalated customer complaints and resolved issues effectively

    • Answered by AI
    Add your answer

Top trending discussions

View All
Interview Tips & Stories
2w
amanchoudhari
Verified Icon
·
student at
Pune Institute of Computer Technology, Pune
SAP Labs Interview Experience | On-Campus | SAP Basis Consultant
I participated in SAP Labs' 2025 placement drive at Pune Institute of Computer Technology (PICT) for the SAP Basis Consultant role. The process included three rounds: an aptitude + CS fundamentals test, a group discussion (GD), and a technical + HR interview. In the GD, I confidently initiated the discussion on "Being Famous vs Being Knowledgeable," supporting my points with examples. During the interview, I discussed my resume, internship experience with Node.js, PostgreSQL, and Prisma ORM, and machine learning models like Random Forest Regression. I also explained my problem-solving approach and adaptability to new technologies. I was one of the five students selected, and it was a great learning experience. My advice to future aspirants: Be thorough with your resume, practice aptitude and CS fundamentals, and work on communication skills. #Experiences #interviewexperiences #Experiences-QnA
Got a question about 1point1 Solutions?
Ask anonymously on communities.

Interview questions from similar companies

Senior Customer Service Representative Interview Questions & Answers

Concentrix Corporation user image Samrat Rathi

posted on 16 Jan 2022

Interview Questionnaire 

2 Questions

  • Q1. What is chat concurrency
  • Ans. 

    Chat concurrency refers to the ability of a customer service representative to handle multiple chat conversations simultaneously.

    • It allows representatives to be more efficient and handle more customer inquiries at once

    • It requires strong multitasking and communication skills

    • Examples include using chat software that allows for multiple chat windows to be open at once

    • It can improve customer satisfaction by reducing wait t

    • Answered by AI
    Add your answer
  • Q2. Attend dual chat
    • Add your answer

Customer Support Representative Interview Questions & Answers

TTEC India user image Anisha Choudhary

posted on 3 Jul 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Company Website and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - Assignment 

Basic grammar and job related questions.

Customer Service Representative Interview Questions & Answers

Foundever user image Anonymous

posted on 3 May 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What would you say are your best qualities?
    • Add your answer
  • Q2. Do you have any questions for me?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always make sure you look up the company and ask the interviewer questions

Direct Sales Representative Interview Questions & Answers

Quess user image Anonymous

posted on 6 Sep 2023

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. Tell me about your self?
  • Ans. Do not speak what is already there in the resume. You can also tell why you want the position and how the job is going to be perfect for you.
    • Answered Anonymously
    Add your answer
  • Q2. Why do you want to work for our company?
  • Ans. Talk about the past projects that you had worked on that matches the requirements of the current role.
    • Answered Anonymously
    Add your answer
  • Q3. What are your greatest strength and weakness
  • Ans. HR asks this question to get to know about your characteristics and your suitability for the job . It is also one of the standards and most commonly asked questions.
    • Answered Anonymously
    Add your answer
  • Q4. How would you rate yourself on a scale of the 1 to 10
  • Ans. This would show that you don't have any self confidence.
    • Answered Anonymously
    Add your answer
  • Q5. Why should we hire you?
    • Add your answer
  • Q6. Show your confidence and strength also. Tell positive according to the job role
    • Add your answer
Round 3 - Related job role 

(1 Question)

  • Q1. Depend on job role, keep ready question for job profile 1 or 2 question
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Resume is properly in professionally format. And

Customer Service Representative Interview Questions & Answers

Jindal X user image Anonymous

posted on 22 Apr 2022

I applied via Recruitment Consulltant and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself. ... How would you describe yourself? ... What makes you unique? ... Why do you want to work here? ... What interests you about this role? ... What motivates you? ... What are you pa...
    • Add your answer

Interview Preparation Tips

Topics to prepare for Jindal X Customer Service Representative interview:
  • Covid
  • Swiggy
  • Social Media
Interview preparation tips for other job seekers - ) Be punctual at your interview. It is mandatory to be on time at a job interview.
2) Do your research on the company.
3) Don't forget about nonverbal communication.
4) Be polite with everyone.
5) Be prepared for your interview.

Senior Customer Service Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 23 Jun 2021

I applied via Naukri.com and was interviewed in Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is bsod, Troubleshooting, No Boot,No Post issues??
  • Ans. 

    BSOD, troubleshooting, no boot, no post issues are common computer problems.

    • BSOD (Blue Screen of Death) is an error screen displayed on Windows systems when a fatal system error occurs.

    • Troubleshooting involves identifying and resolving problems with hardware or software.

    • No boot refers to a computer that is unable to start up properly.

    • No post refers to a computer that is unable to complete the Power-On Self-Test, which ...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Skills evaluated in this interview

Customer Service Representative Interview Questions & Answers

Foundever user image Anonymous

posted on 17 Sep 2022

I applied via Naukri.com and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Assignment 

Assignment was easy everyone can pass it try it once

Round 2 - Aptitude Test 

1. Have you impacted by someone this year
2.what you from your biggest mistake
3.what your experience in pendamic

Interview Preparation Tips

Interview preparation tips for other job seekers - I think interview was very easy it is a very good experience for me

Customer Support Representative Interview Questions & Answers

Concentrix Corporation user image Shaily Kumari

posted on 4 Feb 2022

I applied via Naukri.com and was interviewed in Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Why do you want to work in our company. What is your perception about private and government job
    • Add your answer
Round 3 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. Why should we hire you?
    • Add your answer
  • Q3. Why are you looking for a change?
    • Add your answer
  • Q4. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - As I'm also a fresher so I don't know much about this but I can suggest that before applying for any job we should always do proper research about that particular job and all work related to that.... because sometimes it's happen that we apply for a job and later we feel that it's not the right one and being a fresher I believe that it's generally happen with the new comers.

Senior Customer Service Representative Interview Questions & Answers

Concentrix Corporation user image Samrat Rathi

posted on 16 Jan 2022

Interview Questionnaire 

2 Questions

  • Q1. What is chat concurrency
  • Ans. 

    Chat concurrency refers to the ability of a customer service representative to handle multiple chat conversations simultaneously.

    • It allows representatives to be more efficient and handle more customer inquiries at once

    • It requires strong multitasking and communication skills

    • Examples include using chat software that allows for multiple chat windows to be open at once

    • It can improve customer satisfaction by reducing wait t

    • Answered by AI
    Add your answer
  • Q2. Attend dual chat
    • Add your answer
More about working at 1point1 Solutions

1point1 Solutions Interview FAQs

How many rounds are there in 1point1 Solutions Senior Customer Service Representative interview for freshers?
1point1 Solutions interview process for freshers usually has 2 rounds. The most common rounds in the 1point1 Solutions interview process for freshers are HR and One-on-one Round.

Tell us how to improve this page.

1point1 Solutions Interviews By Designations

Interview Questions for Popular Designations

Senior Customer Service Representative Interview Questions from Similar Companies

HCLTech Senior Customer Service Representative Interview Questions
3.5
 • 11 Interviews
Concentrix Corporation Senior Customer Service Representative Interview Questions
3.8
 • 9 Interviews
Wipro Senior Customer Service Representative Interview Questions
3.7
 • 1 Interview
Tech Mahindra Senior Customer Service Representative Interview Questions
3.6
 • 1 Interview
WNS Senior Customer Service Representative Interview Questions
3.4
 • 1 Interview
iEnergizer Senior Customer Service Representative Interview Questions
4.7
 • 1 Interview
Conduent Senior Customer Service Representative Interview Questions
3.5
 • 1 Interview
View all

1point1 Solutions Senior Customer Service Representative Reviews and Ratings

based on 1 review

1.0/5

Rating in categories

1.0

Skill development

1.0

Work-Life balance

1.0

Salary & Benefits

1.0

Job Security

1.0

Company culture

1.0

Promotions/Appraisal

1.0

Work Satisfaction

Explore 1 Review and Rating
1point1 Solutions Salaries in India
Customer Response Executive
182 salaries
unlock blur

₹1 L/yr - ₹3.2 L/yr

Customer Care Executive
133 salaries
unlock blur

₹0.9 L/yr - ₹3.2 L/yr

Customer Relationship Executive
133 salaries
unlock blur

₹1.3 L/yr - ₹3.5 L/yr

Customer Support Executive
129 salaries
unlock blur

₹1.2 L/yr - ₹4.2 L/yr

Customer Service Executive
117 salaries
unlock blur

₹1.1 L/yr - ₹4 L/yr

Explore more salaries
Compare 1point1 Solutions with

Genpact

3.9
Compare

Wipro

3.7
Compare

TCS

3.7
Compare

Infosys

3.7
Compare

Calculate your in-hand salary

Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary
Did you find this page helpful?
Yes No
write
Share an Interview