4 1point1 Solutions Senior Customer Service Representative Interview Questions & Answers | Complete Prep Guide 2025

1point1 Solutions Senior Customer Service Representative Interview Experiences

1 interview found

Senior Customer Service Representative Interview Questions & Answers

Anonymous

posted on 29 Jul 2024

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - HR

(2 Questions)

Q1. What is highest Qualification?

Ans.

Bachelor's degree in Business Administration

Completed Bachelor's degree in Business Administration
Focused on courses related to customer service and communication
Enhanced skills in problem-solving and conflict resolution
Applied knowledge through internships or work experience

Answered by AI

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Q2. More about self

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Round 2 - One-on-one

(2 Questions)

Q1. More About skill?

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Q2. Any past experience?

Ans.

Yes, I have over 5 years of experience in customer service roles.

Worked as a Customer Service Representative for XYZ Company for 3 years
Managed a team of customer service agents at ABC Company for 2 years
Handled escalated customer complaints and resolved issues effectively

Answered by AI

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Interview Tips & Stories

5d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

HCLTech

Anonymous

posted on 15 Nov 2022

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. What's your salary expectations

Add your answer

Q2. What's your strength and weakness

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

Customer Care Executive Interview Questions & Answers

Accenture

Anonymous

posted on 16 Oct 2021

I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 4 interview rounds.

Interview Questionnaire

1 Question

Q1. Self introduction about the process

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be careful with with interview

Customer Service Executive Interview Questions & Answers

Infosys

Anonymous

posted on 5 Jul 2021

Interview Questionnaire

1 Question

Q1. How can i get HR contact for interview

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Need HR contact number

Customer Service Executive Interview Questions & Answers

Wipro

Anonymous

posted on 26 Feb 2021

Interview Questionnaire

1 Question

Q1. What is wipro

Add your answer

Customer Care Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 27 Jan 2022

I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(3 Questions)

Q1. Tell me about yourself.

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Q2. What is your family background?

Add your answer

Q3. Share details of your previous job.

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Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Care Executive interview:

Customer Service

Interview preparation tips for other job seekers - Keep calm while nervousness faced during the interview. It will be fine if you comfortable in English or Hindi any language you can in talk while interview because they want to see our communication skill are good or not so be prepared.

Customer Service Executive Interview Questions & Answers

Wipro

Anonymous

posted on 21 Mar 2021

I applied via Referral and was interviewed before Mar 2020. There were 5 interview rounds.

Interview Questionnaire

1 Question

Q1. Intro, strength and weakness with example, about studies , about hobbies with tricky questions, to sign a contract.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Selection process of Wipro is too good,
my advice is don't lie during interview, everything will be fine.

Customer Service Executive Interview Questions & Answers

TCS

Anonymous

posted on 26 Jan 2020

I applied via Walk-in and was interviewed in Dec 2019. There was 1 interview round.

Interview Questionnaire

8 Questions

Q1. Tell me something about yourself.

View 6 more answers

Q2. Regarding previous Organization.

Add your answer

Q3. Why did you left previous Organization.

Add your answer

Q4. What was your role in previous Organization.

Add your answer

Q5. Detail Explanation regarding previous Organization Process.

Ans.

Implemented a streamlined process for customer inquiries and complaints at XYZ Corp.

Conducted a thorough analysis of existing processes and identified areas for improvement
Developed and implemented a new system for tracking and resolving customer issues
Trained customer service team on new process and provided ongoing support
Monitored and evaluated the effectiveness of the new process through regular feedback and data a...

Answered by AI

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Q6. Regarding Hobby

Add your answer

Q7. Job stability

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Q8. And what you think about TCS.

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Interview Preparation Tips

Interview preparation tips for other job seekers - Just be Confidante and Answer those.
Don't get scared, it's just a basics questions.

Customer Care Executive Interview Questions & Answers

Accenture

Anonymous

posted on 13 Mar 2022

I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Aptitude Test

Typing test

Round 2 - HR

(2 Questions)

Q1. What is your family background?

Add your answer

Q2. Tell me about yourself.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be prepared for more thing's

Customer Care Executive Interview Questions & Answers

Accenture

Anonymous

posted on 13 Mar 2022

I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Aptitude Test

Typing test

Round 2 - HR

(1 Question)

Q1. Ss hiukd be more careful

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be more careful about the work and while giving the interview ....

1point1 Solutions Interview FAQs

How many rounds are there in 1point1 Solutions Senior Customer Service Representative interview?

1point1 Solutions interview process usually has 2 rounds. The most common rounds in the 1point1 Solutions interview process are HR and One-on-one Round.

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