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posted on 29 Jul 2024
Bachelor's degree in Business Administration
Completed Bachelor's degree in Business Administration
Focused on courses related to customer service and communication
Enhanced skills in problem-solving and conflict resolution
Applied knowledge through internships or work experience
Yes, I have over 5 years of experience in customer service roles.
Worked as a Customer Service Representative for XYZ Company for 3 years
Managed a team of customer service agents at ABC Company for 2 years
Handled escalated customer complaints and resolved issues effectively
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I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.
I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.
I applied via Company Website and was interviewed before Feb 2020. There was 1 interview round.
Customer service refers to the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer queries and concerns
It includes providing product information and resolving complaints
Good customer service can lead to customer loyalty and positive word-of-mouth
Examples include answering phone calls, responding to emails, and providing live chat support
posted on 11 Feb 2021
I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.
I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.
I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 4 interview rounds.
I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.
posted on 20 Dec 2020
I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.
Components of customer satisfaction include quality of product/service, responsiveness, empathy, communication, and problem-solving.
Quality of product/service
Responsiveness
Empathy
Communication
Problem-solving
Customer support is essential for resolving customer issues and ensuring customer satisfaction.
Customer support helps customers with their queries and concerns
It provides a platform for customers to voice their opinions and feedback
It helps in building customer loyalty and trust
It can lead to increased sales and revenue
Examples include technical support, product assistance, and billing inquiries
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