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1point1 Solutions

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3.3

based on 864 Reviews

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1point1 Solutions Senior Customer Service Representative Interview Questions and Answers

Updated 29 Jul 2024

1point1 Solutions Senior Customer Service Representative Interview Experiences

1 interview found

Senior Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 29 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is highest Qualification?
  • Ans. 

    Bachelor's degree in Business Administration

    • Completed Bachelor's degree in Business Administration

    • Focused on courses related to customer service and communication

    • Enhanced skills in problem-solving and conflict resolution

    • Applied knowledge through internships or work experience

    • Answered by AI
    Add your answer
  • Q2. More about self
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. More About skill?
    • Add your answer
  • Q2. Any past experience?
  • Ans. 

    Yes, I have over 5 years of experience in customer service roles.

    • Worked as a Customer Service Representative for XYZ Company for 3 years

    • Managed a team of customer service agents at ABC Company for 2 years

    • Handled escalated customer complaints and resolved issues effectively

    • Answered by AI
    Add your answer

Top trending discussions

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Interview Tips & Stories
1w
an operations executive
Job Market Seems to Be Opening Up Again!
I've been getting more interview calls recently, and after months of silence., it’s a relief! Things are looking better out there. Keep building your skills and applying, guys. Patience does pay off! For context: I have about 5 years of experience in the IT field, currently working as a security analyst (contract role) for the past 6 months. I've been applying for analyst roles at junior/mid-level positions open to hybrid and remote setups. Certifications I’ve done so far include CEH, CCNA, AWS Practitioner, and Splunk Essentials. What’s been your experience with job hunting lately? Let’s help each other out!
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Interview questions from similar companies

Senior Customer Service Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 18 Jul 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Its basically math and english

Round 2 - HR 

(2 Questions)

  • Q1. Introduction of the candidate
    • Add your answer
  • Q2. Experience of the candidate
  • Ans. 

    I have over 5 years of experience in customer service, including handling escalated issues and managing a team.

    • Managed a team of customer service representatives to ensure high levels of customer satisfaction

    • Resolved escalated customer issues in a timely and efficient manner

    • Implemented new customer service strategies to improve overall customer experience

    • Trained new customer service representatives on company policies

    • Answered by AI
    Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Client round happend
    • Add your answer

Senior Customer Service Representative Interview Questions & Answers

Conduent user image Anonymous

posted on 30 Sep 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Self introduction with manager
    • Add your answer

Senior Customer Service Representative Interview Questions & Answers

WNS user image FAKIR MOHAMMAD SHAIKH

posted on 8 Dec 2022

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell us something about yourself
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Will give anyone topic to speak
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't waste your time working with this organisation

Senior Customer Service Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 23 Aug 2022

I applied via Recruitment Consulltant and was interviewed in Feb 2022. There were 4 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Brief explanation about personal information and work experience
    • Add your answer
Round 2 - Assignment 

Amcat test about English knowledge

Round 3 - Aptitude Test 

Voice and accent test

Round 4 - One-on-one 

(1 Question)

  • Q1. Stability check , process knowledge
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be brave and confident, make sure to revise few corporate based interview questions

Senior Customer Service Representative Interview Questions & Answers

Concentrix Corporation user image priyanka sagar

posted on 23 Apr 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Amcat test need to be give

Round 3 - HR 

(1 Question)

  • Q1. About yourself and background details
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. Technical question
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident

Senior Customer Service Representative Interview Questions & Answers

Concentrix Corporation user image Samrat Rathi

posted on 16 Jan 2022

Interview Questionnaire 

2 Questions

  • Q1. What is chat concurrency
  • Ans. 

    Chat concurrency refers to the ability of a customer service representative to handle multiple chat conversations simultaneously.

    • It allows representatives to be more efficient and handle more customer inquiries at once

    • It requires strong multitasking and communication skills

    • Examples include using chat software that allows for multiple chat windows to be open at once

    • It can improve customer satisfaction by reducing wait t

    • Answered by AI
    Add your answer
  • Q2. Attend dual chat
    • Add your answer

Senior Customer Service Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 23 Jan 2022

I applied via Recruitment Consulltant and was interviewed before Jan 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Asked about the how do you think customer can be helped quickly
    • Add your answer
  • Q2. Tell me a scenario from your previous job role where you help a customer
  • Ans. 

    Assisted a customer in resolving a billing issue

    • Customer was charged twice for a service

    • Reviewed the customer's account and identified the error

    • Contacted the billing department to reverse the charge

    • Followed up with the customer to confirm the issue was resolved

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Amcat test then assisment then vna and ops round all were easy you can easily crack

Senior Customer Service Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 23 Jan 2022

I applied via Recruitment Consulltant and was interviewed before Jan 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Asked about the how do you think customer can be helped quickly
    • Add your answer
  • Q2. Tell me a scenario from your previous job role where you help a customer
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Amcat test then assisment then vna and ops round all were easy you can easily crack

Senior Customer Service Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 23 Jan 2021

I applied via Walk-in

Interview Questionnaire 

1 Question

  • Q1. Previous experience, interests in customer service.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay confident with the answers.
More about working at 1point1 Solutions

1point1 Solutions Interview FAQs

How many rounds are there in 1point1 Solutions Senior Customer Service Representative interview?
1point1 Solutions interview process usually has 2 rounds. The most common rounds in the 1point1 Solutions interview process are HR and One-on-one Round.

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1point1 Solutions Senior Customer Service Representative Reviews and Ratings

based on 1 review

1.0/5

Rating in categories

1.0

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1.0

Work-life balance

1.0

Salary

1.0

Job security

1.0

Company culture

1.0

Promotions

1.0

Work satisfaction

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