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Filter reviews by WNS Customer Service Representative Reviews
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What employees say about WNS?
Insights from employee reviews on AmbitionBox
Workplace insights
Rotational Shift
66% employees reported
Flexible timing
43% employees reported
International travel
50% employees reported
View more detailed insights
Gender based rating
Rated by Women
6 reviews
Rated by Men
3 reviews
Jobseekers also viewed
9 reviews found
Customer Service Representative in Mumbai
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Got to learn something new about airlines, work wise and canteen tables were cleaned often.
Dislikes
Poor management, rude managers, partial, bias, unequal, poor hygiene, forceful, no freewill, poor canteen food, disrespectful trainers, managers themselves don't respect their fellow managers, senior general manager, employees or the company itself.
- Salary - Bad
- Promotions - Poor
- Work satisfaction - Poor
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Service Representative in Pune
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Employee oriented, healthy environment
- Job security - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Appraisal not that good
- Salary - Poor
- Promotions - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
What people are saying about WNS
Customer Service Representative in Pune
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
It was a very wonderful experience working with wns 😍
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
No dislike
Work Details
Work timings: Strict Timings
Work related travel: This job involves International Travel.
Customer Service Representative in Mumbai
Full Time
Auditing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Fruitfull Training session, enthusiast work environment
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Shift timings No childcare facility Sunday working
Work Details
Exciting work
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves International Travel.
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Customer Service Representative (working remotely)
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work life Night shift allowance Timings
Dislikes
I had very bad experience with WNS Gurugram which is located in sec 31. I was working as customer service representative for Varo Bank Process. I understand if you breach SOP and other things then it will be affected your job experience. There was one Manager his name was Lovely Mittal he has harassed everyone expect their team staff e.g. Yash, Gaurav and others as well. My fault was only that I asked him about break timings and targets, he abused me so many times and after that I have planed that I will take action against him with HR but before that he creates some fake escalation for me and he told me that now now he has decide I will continue my job or not. There was also one senior manager his name Neeraj Binyala I asked him about my escalation but still he had no idea about it as well, after some days I got one call from our HR and he said me please file your resignation right now that the last solution for me, so that I had no idea about my job so I gave my resignation right away and I left WNS. Issue was only Lovely Mittal pretends like CEO of the WNS and he was very uneducated and he has no sense about that how to talk with your team member and he abused me so many times I was ignored just because of my job because I have so many responsibilities....Read More
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Customer Service Representative (working remotely)
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nature of Team members is Good.
Dislikes
Continuous night shift & payment issue
- Salary - Poor
- Promotions - Poor
- Work satisfaction - Bad
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Customer Service Representative in Pune
Front Office & Guest Services Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nice and friendly environment to work 🙂
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Work Details
Work timings: Flexible Timings
Customer Service Representative in Pune
Back office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Overall Rating
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Customer Service Representative in Navi Mumbai
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Job security - Good
Overall Rating
Similar Designation Reviews
Senior Associate in Pune
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing good—high pressure, strict targets, limited growth, and poor work-life balance.
Dislikes
From my experience at WNS, the biggest issues were frequent layoffs, lack of job security, and rude management. It made the work environment stressful and uncertain.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Senior Associate in Gurgaon / Gurugram
Full Time
Banking Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary comes in time, work culture is good.
- Salary - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
Dislikes
Leave policy is very bad. There is no sick leave policy. Working hours are strict. Late logins are included in our incentive criteria which is unfair specially in the process I worked for. Sometimes double pay are not paid on time when we work on National holidays , we had to raise ticket for that.
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Senior Associate in Gurgaon / Gurugram
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
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Promotions
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Work-life balance
Likes
Payout is fine at wns they can provide upto 4-5 LPA to freshers
Dislikes
Management and HR behaviour HR team never coprates with their employees even they don't solve your sallery issue
- Skill development - Poor
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: other
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Senior Associate in New Delhi
Full Time
Healthcare & Life Sciences - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I don’t see any good activity regarding to my work and life balance.
Dislikes
There is to much favouritism and all manager do partiality. If someone raise that concern to higher management then that on will target to make it out from the company
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Customer Service Executive in Chennai
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing
Dislikes
The management is work because for any approval you have to approach TL, wait for 1 hours then with manager. Finally it is rejected because any policy which is not even any company.
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Senior Associate in Pune
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing
Dislikes
Selfish Company. Very minimum Salary hike. Pathetic transport. They pick up and drop employees like dogs. They treat employees as money making machines for them. Promotions goes to those who doesn't work.
- Salary - Bad
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Customer Support Associate in Noida
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary on time and one side cab drop
- Skill development - Excellent
Dislikes
One side cab drop, not much salary, penny appraisals, less opportunity for promotions instead they do designation change so they don't have to increase salary, no meal or meal voucher.
- Promotions - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Deputy Manager in Pune
Full Time
Accounting & Taxation Department
Overall Rating
Category Ratings
Salary
Skill development
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Promotions
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Company culture
Work-life balance
Likes
Not that much pressure of work, so that employees can easily plan their leave and maintain a good work life balance.
- Job security - Good
- Work-life balance - Good
Dislikes
Policies are not framed properly, they update the policies very frequently. Nothing is systematic if you need some information you will have to find it at your own. HR team very inactive and even they don't know about most of the policies.
- Skill development - Poor
- Work satisfaction - Poor
- Company culture - Poor
Work Details
Work days: Monday to Friday
Work related travel: This is a desk job.
Process Associate in Pune
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Less toxic culture also it depends on team lead and manager in the process
- Job security - Good
- Work satisfaction - Excellent
- Company culture - Good
- Work-life balance - Excellent
Dislikes
Actually the biggest thing in company is if you don't negotiate properly you're going to end up getting lesser salary than previous company, Actually done survey with my colleagues and my friends who work over there all of them told that we get lesser salary than previous company
- Promotions - Poor
Work Details
Work policy: After probation period you can get WFH for atleast 4 months after that it depends on your work, quality and in the hands of managers
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Senior Associate in Pune
Full Time
Accounting & Taxation Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job security
Dislikes
No work life balance , very less increments even after going to office daily even during pandemic Lots of office politics If you can do it you can grow No growth in terms of skills , depends on you how much you study company even if you know something they will skip it to later
- Salary - Bad
- Skill development - Bad
- Job security - Poor
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Other WNS Reviews
Assistant Manager in Gurgaon / Gurugram
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
They offer decent package but increment are not satisfactory..sometimes happen with 3-5%otherwise postponed.
- Job security - Good
Dislikes
Work Culture issue Micromanagement Lack of work ethics Office politics
- Salary - Poor
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Associate in Pune
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Training, some colleagues are supportive
Dislikes
Toxic culture, forced weekend work, favouritism, unfair internal Transfers, management doesn’t approve weekend OT
- Salary - Bad
- Skill development - Poor
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Senior Customer Service Associate in Mumbai
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
You can only join this company for a year to get a hike from previous company and then move on after a year.
- Skill development - Good
Dislikes
Office politics is at peak in centrica process and managers don't stick to their words, they don't even consider employees point of view.
- Salary - Poor
- Job security - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Quality Analyst in Visakhapatnam
Full Time
Business Process Quality Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing just a working environment is good
- Job security - Excellent
- Work-life balance - Excellent
Dislikes
Dissatisfied salary for my entire 5years of experience in the same organization they are giving hike to the new people and for the old they are not considering at all and how can we be a loyal employee
- Salary - Bad
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Associate in Gurgaon / Gurugram
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I like the workculture and and environment the most. The best pasrt is job swcurity. I have spend my 4 Years there including pandamic and i can say the safest place to work is WNS.
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
nothing.
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Associate in Hyderabad / Secunderabad
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Management is quite good and supportive. Work environment is too good
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
No rotational shifts , salary too less , promotions structure is too bad
- Salary - Bad
- Promotions - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Associate Operations Executive in Noida (working remotely)
Full Time
Customer Success, Service & Operations - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Flexible week off and no after office work.
- Job security - Excellent
Dislikes
Promotion is not up to the mark. Salary is litter less.
- Promotions - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Assistant Manager Operations in Pune
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Great work life balance, supportive management, no work pressure, all the teams have easy going.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Haven't found anything for me but salary might be the issue for few.
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Medical Coder in Nashik
Full Time
Health Informatics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing. Bad place to work don't ever go to Shriniketan location if they tell you to join there.
Dislikes
Everything, management managers, HR, and people like Randir Chumal And Bhogesh khale behave like they own the place.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work timings: Strict Timings
Work related travel: This is a desk job.
Senior Data Scientist in Mumbai
Full Time
Data Science & Machine Learning Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing. Its the worst company ever to work with
Dislikes
You will be begging for your promotions and mostly will be given promotions after 5 years. Don't expect any Annual appraisal they will give 1-2%. Plus 20% of your salary is variable pay. And they mostly freeze variable pay. They will never ever spend a single penny on your trainings.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
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AmbitionBox has 9 WNS reviews submitted by WNS employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if WNS is the right company for you. 66% of employees reported the working days at WN...S as Rotational Shift. 57% employees reported the work timings at WNS as Strict timing. Read more- Home >
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