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Filter reviews by WNS Customer Service Representative Reviews
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What employees say about WNS?
Insights from employee reviews on AmbitionBox
Workplace insights
Rotational Shift
66% employees reported
Flexible timing
43% employees reported
International travel
50% employees reported
View more detailed insights
Gender based rating
Rated by Women
6 reviews
Rated by Men
3 reviews
Jobseekers also viewed
9 reviews found
Customer Service Representative in Mumbai
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Got to learn something new about airlines, work wise and canteen tables were cleaned often.
Dislikes
Poor management, rude managers, partial, bias, unequal, poor hygiene, forceful, no freewill, poor canteen food, disrespectful trainers, managers themselves don't respect their fellow managers, senior general manager, employees or the company itself.
- Salary - Bad
- Promotions - Poor
- Work satisfaction - Poor
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Service Representative in Pune
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Employee oriented, healthy environment
- Job security - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Appraisal not that good
- Salary - Poor
- Promotions - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Customer Service Representative in Pune
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
It was a very wonderful experience working with wns 😍
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
No dislike
Work Details
Work timings: Strict Timings
Work related travel: This job involves International Travel.
Customer Service Representative in Mumbai
Full Time
Auditing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Fruitfull Training session, enthusiast work environment
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Shift timings No childcare facility Sunday working
Work Details
Exciting work
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves International Travel.
Customer Service Representative (working remotely)
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work life Night shift allowance Timings
Dislikes
I had very bad experience with WNS Gurugram which is located in sec 31. I was working as customer service representative for Varo Bank Process. I understand if you breach SOP and other things then it will be affected your job experience. There was one Manager his name was Lovely Mittal he has harassed everyone expect their team staff e.g. Yash, Gaurav and others as well. My fault was only that I asked him about break timings and targets, he abused me so many times and after that I have planed that I will take action against him with HR but before that he creates some fake escalation for me and he told me that now now he has decide I will continue my job or not. There was also one senior manager his name Neeraj Binyala I asked him about my escalation but still he had no idea about it as well, after some days I got one call from our HR and he said me please file your resignation right now that the last solution for me, so that I had no idea about my job so I gave my resignation right away and I left WNS. Issue was only Lovely Mittal pretends like CEO of the WNS and he was very uneducated and he has no sense about that how to talk with your team member and he abused me so many times I was ignored just because of my job because I have so many responsibilities....Read More
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Customer Service Representative (working remotely)
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nature of Team members is Good.
Dislikes
Continuous night shift & payment issue
- Salary - Poor
- Promotions - Poor
- Work satisfaction - Bad
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Customer Service Representative in Pune
Front Office & Guest Services Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nice and friendly environment to work 🙂
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Work Details
Work timings: Flexible Timings
Customer Service Representative in Pune
Back office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Overall Rating
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Customer Service Representative in Navi Mumbai
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Job security - Good
Overall Rating
Similar Designation Reviews
Senior Associate in Pune
Full Time
Customer Success, Service & Operations - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Teammates which i got are good they help me go pass through the tough phase ans working at wns is bit difficult now a days
Dislikes
Work life balance is almost zero with lots of headache and other things
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Senior Associate in Hyderabad / Secunderabad
Full Time
Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good friends I had meet.
- Job security - Good
Dislikes
Very very less Salary increase and transportation services is wrost. Few manager's behaviour not in good way with the team. Politics happening in the company. Partiality & favourability plays main role.
- Salary - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Poor
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Senior Associate in Gurgaon / Gurugram
Full Time
Banking Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I like the work life balance and the job security
- Job security - Excellent
- Work satisfaction - Good
- Work-life balance - Excellent
Dislikes
I don't like that they are offering very little salary in exchange of lots of work and they don't offer work from home or even hybrid in many processes
- Salary - Bad
- Promotions - Poor
- Company culture - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Team Lead in New Delhi
Full Time
Business Intelligence & Analytics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Job security - Good
Dislikes
Office Politics, favouritism towards team members, managers are biased, created school like work environment, no promotion for hard working employees.
- Skill development - Bad
- Promotions - Bad
- Company culture - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Senior Associate in Indore
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job security
- Job security - Good
Dislikes
They fake everything, never hires the person who is deserving, they fake their hiring process. After clearing all rounds they say we didn't liked your response as they were old company based, they need super computers for the job
- Skill development - Poor
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Senior Associate in Pune
Full Time
BFSI, Investments & Trading - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good for freshers
Dislikes
Employer part of pf also deducted from salary no explanation from hr, Night shift allowance is very less almost nothing, if you missed the floor entry time by 2min direct escalation from manager same for transportation if you miss the cab I need to give logical explanation why u miss it
- Salary - Bad
- Skill development - Poor
- Promotions - Poor
- Work satisfaction - Bad
- Work-life balance - Poor
Senior Associate in Pune
Full Time
BFSI, Investments & Trading - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Overall it’s good company to work. Work life balance is good. And job security is very high.
- Skill development - Good
- Job security - Excellent
- Company culture - Excellent
Dislikes
Management and assets issue. Appraisal is very less annually 2 -6 percent only.
- Promotions - Poor
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Senior Associate in Pune
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing good—high pressure, strict targets, limited growth, and poor work-life balance.
Dislikes
From my experience at WNS, the biggest issues were frequent layoffs, lack of job security, and rude management. It made the work environment stressful and uncertain.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Senior Associate in Gurgaon / Gurugram
Full Time
Banking Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary comes in time, work culture is good.
- Salary - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
Dislikes
Leave policy is very bad. There is no sick leave policy. Working hours are strict. Late logins are included in our incentive criteria which is unfair specially in the process I worked for. Sometimes double pay are not paid on time when we work on National holidays , we had to raise ticket for that.
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Senior Associate in Gurgaon / Gurugram
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Payout is fine at wns they can provide upto 4-5 LPA to freshers
Dislikes
Management and HR behaviour HR team never coprates with their employees even they don't solve your sallery issue
- Skill development - Poor
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: other
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Other WNS Reviews
Account Management Associate in New Delhi
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The company has good employees and work culture is mid. Policies are flexed for employees with good regards and good working habits. Job security is good if you cross probation with good regards.
- Job security - Good
Dislikes
Promotions, company culture is not good but work satisfaction is something you can align with but often you are asked to do forced overtimes and judged if you try to make more room for work life balance. Cafeterias are not good at all. No department in the company wants to take ownership. IT assets are to be moved by you, not by thecompany. Frequent asset burglaries even from your lockers. Management can be coperative but the policies are not. HR tools are not good. Overtime pay is not even considered good. You are responsible for marking your own attendance in their HR portal where 2fa will be enabled and phones are not allowed on floor so you have to sacrifice your productive hours window just to login to HR portals....Read More
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Associate in Pune
Full Time
Property and Casualty Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Our process management is very good, but companies policy shows partiality.
- Skill development - Excellent
- Work satisfaction - Excellent
Dislikes
I am not ok with less employee benifit Food is Just like tapry but prices like five star hotel Transportation has 35km grid with 10 km small small grids.. Job security is good l, but about life security i don't know 😂
- Salary - Poor
- Job security - Poor
- Promotions - Bad
- Company culture - Poor
- Work-life balance - Poor
Senior Associate Operations in Pune
Full Time
Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
It's like a semi-gov job, no micromanagement which makes the professional life easy to go thru. Job security, I received 14 months free salary due to process rampdown. Also after I left the job, I got extra lunpsum payout for the remaining leaves in my kitty. People are also good behavior wise.
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Less salary, very less appraisal.
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Deputy Accounts and Finance Manager in Pune
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Learnings
Dislikes
Toxic work culture, no supportive management, even if you escalate they will start playing politics with you, and one day they may remove you from process
- Salary - Poor
- Skill development - Poor
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Group Manager in Pune
Full Time
Service Delivery Department
Overall Rating
Category Ratings
Salary
Skill development
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Company culture
Work-life balance
Likes
Good organization but few 20 years tenure Manager's think its their own company.. they just need some puppets who should obey them blindly... no scope for innovation and new idea.....
Dislikes
No Job security, If you come up with new ideas or want to make some positive changes, those 20 years tenure so called Managers and Directors will put you in bench.... few Managers just want to take retirement from WNS . They don't work neather they allow young people to grow, because of their insecurity....
- Salary - Poor
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Associate in Visakhapatnam
Full Time
Healthcare & Life Sciences - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The ambience, security staff, biryani on weekends(in cafeteria), the lifts, trees, stairs, rocks, chairs,
Dislikes
Worst OJT am and mentors in lytx process, work load, can't even have a good sleep schedule, even they change the shift timings with assigning more works. This doesn't deserve any good employees.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Operations Associate in Nashik
Full Time
Shipping Deck Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
For freshers who doesnt get job anywhere .... they are welcome here. Students can join along with there education is good thing. Job security almost there if you wish to stay there (comfortable with minimum salary ) Desert mein paani pilane wale ..... Company acchi hai, management accha nahi hai. Jab aap financial crisis ya mentallytut chuke ho....Dusre job se hairan/depress ho gaye ho.... to WNS job de deti hai....Acchi baat hai. Jab mere pass job nahi thi tab WNS ne job diya....Thanks to WNS....Read More
- Job security - Excellent
- Work-life balance - Good
Dislikes
office politics... Managers & Team lead all are mili bhgat.... All are there to target you. If you go to compain your team lead.... managers are there to save there leads.... if we compain against managers HR's are there to save Managers. No one cares employee. Ok salary to spend day to day kharche.... but forget about your dreams.baki toh salary dete hi companiya.... aapse kaam toh nikal hi lete hi hai Appraisal/promotion ka issue hai..... Growth nahi hai........Read More
- Skill development - Poor
- Promotions - Bad
- Company culture - Bad
Work Details
Work days: Alternate Saturday off (Strict Timings)
Work related travel: This job involves Travel Within City.
Associate Lead in Pune
Full Time
Finance & Accounting - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I like only job security and colleagues are very good and supportive.
- Job security - Good
Dislikes
Rest all of the things are not good like company policies and politics. Management is very poor and they are playing with employees like they are forcing to employees to put down their paper if someone not putting down their paper then management put that employee to PIP for very short reasons and last but not the least salary issue they are not giving you full salary as per offer letter.
- Salary - Bad
- Skill development - Poor
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
Assistant Manager in Gurgaon / Gurugram
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
They offer decent package but increment are not satisfactory..sometimes happen with 3-5%otherwise postponed.
- Job security - Good
Dislikes
Work Culture issue Micromanagement Lack of work ethics Office politics
- Salary - Poor
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Associate in Pune
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Training, some colleagues are supportive
Dislikes
Toxic culture, forced weekend work, favouritism, unfair internal Transfers, management doesn’t approve weekend OT
- Salary - Bad
- Skill development - Poor
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
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AmbitionBox has 9 WNS reviews submitted by WNS employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if WNS is the right company for you. 66% of employees reported the working days at WN...S as Rotational Shift. 57% employees reported the work timings at WNS as Strict timing. Read more- Home >
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