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Filter reviews by WNS Senior Customer Service Advisor Reviews
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2 reviews found
Senior Customer Service Advisor in Pune
Viman Nagar Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good work environment and culture. teammates are supportive and the management is transparent.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Work-life balance - Excellent
Dislikes
NA
Work Details
The job is quite interesting! I struggled a bit in the beginning as there was no formal training session.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Senior Customer Service Advisor in Mumbai
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
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Company culture
Work-life balance
Likes
I missed my WNS company work life
- Salary - Good
- Skill development - Good
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Night Shift
Work Details
Superb
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
What people are saying about WNS
Similar Designation Reviews
Senior Associate in Pune
Full Time
BFSI, Investments & Trading - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good for freshers
Dislikes
Employer part of pf also deducted from salary no explanation from hr, Night shift allowance is very less almost nothing, if you missed the floor entry time by 2min direct escalation from manager same for transportation if you miss the cab I need to give logical explanation why u miss it
- Salary - Bad
- Skill development - Poor
- Promotions - Poor
- Work satisfaction - Bad
- Work-life balance - Poor
Senior Associate in Pune
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
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Work-life balance
Likes
Nothing good—high pressure, strict targets, limited growth, and poor work-life balance.
Dislikes
From my experience at WNS, the biggest issues were frequent layoffs, lack of job security, and rude management. It made the work environment stressful and uncertain.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Service Representative in Mumbai
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
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Company culture
Work-life balance
Likes
Got to learn something new about airlines, work wise and canteen tables were cleaned often.
Dislikes
Poor management, rude managers, partial, bias, unequal, poor hygiene, forceful, no freewill, poor canteen food, disrespectful trainers, managers themselves don't respect their fellow managers, senior general manager, employees or the company itself.
- Salary - Bad
- Promotions - Poor
- Work satisfaction - Poor
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Senior Associate in Gurgaon / Gurugram
Full Time
Banking Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary comes in time, work culture is good.
- Salary - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
Dislikes
Leave policy is very bad. There is no sick leave policy. Working hours are strict. Late logins are included in our incentive criteria which is unfair specially in the process I worked for. Sometimes double pay are not paid on time when we work on National holidays , we had to raise ticket for that.
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Quality Analyst in Visakhapatnam
Full Time
Business Process Quality Department
Overall Rating
Category Ratings
Salary
Skill development
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Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing just a working environment is good
- Job security - Excellent
- Work-life balance - Excellent
Dislikes
Dissatisfied salary for my entire 5years of experience in the same organization they are giving hike to the new people and for the old they are not considering at all and how can we be a loyal employee
- Salary - Bad
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Senior Associate in Gurgaon / Gurugram
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
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Promotions
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Company culture
Work-life balance
Likes
Payout is fine at wns they can provide upto 4-5 LPA to freshers
Dislikes
Management and HR behaviour HR team never coprates with their employees even they don't solve your sallery issue
- Skill development - Poor
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: other
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Senior Associate in New Delhi
Full Time
Healthcare & Life Sciences - Other Department
Overall Rating
Category Ratings
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Skill development
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Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I don’t see any good activity regarding to my work and life balance.
Dislikes
There is to much favouritism and all manager do partiality. If someone raise that concern to higher management then that on will target to make it out from the company
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Customer Service Executive in Chennai
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
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Work satisfaction
Company culture
Work-life balance
Likes
Nothing
Dislikes
The management is work because for any approval you have to approach TL, wait for 1 hours then with manager. Finally it is rejected because any policy which is not even any company.
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Senior Process Associate in Hyderabad / Secunderabad
Full Time
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
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Company culture
Work-life balance
Likes
Nothing
Dislikes
Dont join here Worst work culture And worst management... I have worked for 3 years here but no hikes no recognitions... Pure office politics
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Senior Associate in Pune
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing
Dislikes
Selfish Company. Very minimum Salary hike. Pathetic transport. They pick up and drop employees like dogs. They treat employees as money making machines for them. Promotions goes to those who doesn't work.
- Salary - Bad
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Other WNS Reviews
Associate Lead in Pune
Full Time
Finance & Accounting - Other Department
Overall Rating
Category Ratings
Salary
Skill development
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Work satisfaction
Company culture
Work-life balance
Likes
I like only job security and colleagues are very good and supportive.
- Job security - Good
Dislikes
Rest all of the things are not good like company policies and politics. Management is very poor and they are playing with employees like they are forcing to employees to put down their paper if someone not putting down their paper then management put that employee to PIP for very short reasons and last but not the least salary issue they are not giving you full salary as per offer letter.
- Salary - Bad
- Skill development - Poor
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
Assistant Manager in Gurgaon / Gurugram
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
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Work satisfaction
Company culture
Work-life balance
Likes
They offer decent package but increment are not satisfactory..sometimes happen with 3-5%otherwise postponed.
- Job security - Good
Dislikes
Work Culture issue Micromanagement Lack of work ethics Office politics
- Salary - Poor
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Associate in Pune
Full Time
Finance Department
Overall Rating
Category Ratings
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Skill development
Job security
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Work satisfaction
Company culture
Work-life balance
Likes
Training, some colleagues are supportive
Dislikes
Toxic culture, forced weekend work, favouritism, unfair internal Transfers, management doesn’t approve weekend OT
- Salary - Bad
- Skill development - Poor
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Senior Customer Service Associate in Mumbai
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
You can only join this company for a year to get a hike from previous company and then move on after a year.
- Skill development - Good
Dislikes
Office politics is at peak in centrica process and managers don't stick to their words, they don't even consider employees point of view.
- Salary - Poor
- Job security - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Associate in Gurgaon / Gurugram
Full Time
Back Office Department
Overall Rating
Category Ratings
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Skill development
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Company culture
Work-life balance
Likes
I like the workculture and and environment the most. The best pasrt is job swcurity. I have spend my 4 Years there including pandamic and i can say the safest place to work is WNS.
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
nothing.
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Associate in Hyderabad / Secunderabad
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Management is quite good and supportive. Work environment is too good
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
No rotational shifts , salary too less , promotions structure is too bad
- Salary - Bad
- Promotions - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Associate Operations Executive in Noida (working remotely)
Full Time
Customer Success, Service & Operations - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Flexible week off and no after office work.
- Job security - Excellent
Dislikes
Promotion is not up to the mark. Salary is litter less.
- Promotions - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Assistant Manager Operations in Pune
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Great work life balance, supportive management, no work pressure, all the teams have easy going.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Haven't found anything for me but salary might be the issue for few.
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Medical Coder in Nashik
Full Time
Health Informatics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing. Bad place to work don't ever go to Shriniketan location if they tell you to join there.
Dislikes
Everything, management managers, HR, and people like Randir Chumal And Bhogesh khale behave like they own the place.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work timings: Strict Timings
Work related travel: This is a desk job.
Senior Data Scientist in Mumbai
Full Time
Data Science & Machine Learning Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing. Its the worst company ever to work with
Dislikes
You will be begging for your promotions and mostly will be given promotions after 5 years. Don't expect any Annual appraisal they will give 1-2%. Plus 20% of your salary is variable pay. And they mostly freeze variable pay. They will never ever spend a single penny on your trainings.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
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WNS Reviews by Designations
By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.
AmbitionBox has 2 WNS reviews submitted by WNS employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if WNS is the right company for you.- Home >
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