WNS Customer Service Agent Reviews

Likes

Work pressures are ok ok. A month in a whole year is what would be high pressure enviroment. Otherwise it's chill Job security is very high but problem with that is that even those not performing keep sailing thus making me feel performance is not very valued

Dislikes

Salary is quite low. There is hardly any skill development from the company.. its like throw them in the water and hope they swim. So all skill development will come if you take initiatives

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

I don’t see any good activity regarding to my work and life balance.

Dislikes

There is to much favouritism and all manager do partiality. If someone raise that concern to higher management then that on will target to make it out from the company

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Dont join here Worst work culture And worst management... I have worked for 3 years here but no hikes no recognitions... Pure office politics

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Despite of micro management and bias behaviour of managers HR people connect with employees and ask for feedback hear from both sides

Dislikes

Micro management, Manager' Bias behaviour, partiality with teams, lower increament, lower chances of getting promotion due to manager bias behaviour,less opportunities to get chance for abroad travel or transition

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Here’s an example of an average/poor review for someone who worked with WNS for 12 years: --- Review: While their long tenure at WNS demonstrates loyalty and commitment, their overall performance during this time was average. They met basic expectations but showed limited initiative in taking on additional responsibilities or driving innovation. Growth in key skills and adaptability to new challenges seemed slower than expected, which impacted their ability to consistently deliver high-quality outcomes. There is room for improvement in proactiveness, strategic thinking, and leadership capabilities....Read More

Dislikes

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

Selfish Company. Very minimum Salary hike. Pathetic transport. They pick up and drop employees like dogs. They treat employees as money making machines for them. Promotions goes to those who doesn't work.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

WNS is a great opportunity for freshers, especially for women, as they offer safe home drop services during night shifts. This makes it a reliable and convenient choice for those looking to start their career with added safety and support.

Dislikes

While WNS offers home drop services for women during night shifts, it's important to note that this service is not extended to male employees. Additionally, promotions and salary increments are not up to expectations, and there are concerns regarding office politics and a lack of support from upper management.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Job security, manageable work load. Comfort level.

Dislikes

Less salary, less incentives, less referral amount, no night allowance, less growth opportunities, worst transport and cafeteria

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Flexible schedule. Work life balance.

Dislikes

False promises, wrong hiring, leadership not keeping their commitments and retaining stating that they will match salary and never matching it once you take back papers.

Work Details

Work policy: other

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing, Many other BPOs are there which is far better than WNS.

Dislikes

Too much of office politics. Group Manager, General Manager to safeguard themselves will ruin employees career.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Salary on time and one side cab drop

Dislikes

One side cab drop, not much salary, penny appraisals, less opportunity for promotions instead they do designation change so they don't have to increase salary, no meal or meal voucher.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

There is one HR in Pune, Maharashtra which make fun of candidates. Her name is SUFIA KHAN and she makes fake promises and tell candidates "congratulations, you are selected and please share your documents over mail" and when I share the documents she disappears for around 15 days and then I call the person who took the interview from anonymous number then he tells we have already asked the HR to hold the application. This kind of culture is not expected by the company like WNS. If you don't want to go ahead with the candidate then tell them and don't make fake promises and hopes. This is so Unprofessional Mrs. SUFIA KHAN. Please don't do this again with other candidate. The person feel so heart broken. The interviewer called me personally and told me that he will ask the HR to give offer letter, But the HR and the interviewer disappears....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Everything, i just cant express my gratitude towards this company , I was working at Magarpatta Pune office My Hr Swati Thakur , my Senior Management and group manager Mukesh Oza one of the best person i have ever seen. Thank you WNS for everything you gave me. I would like to appreciate Transport/ facility/Cafeteria services as well.

Dislikes

No chance of any dislikes

Likes

WFH option

Dislikes

Not providing internet bill reimbursement and provided dongal also not works properly. IT and management team are not approachable to employees and worst work management, they call on WhatsApp call and dominate there employees in terms of Brodband connection work production and Training period. Indirectly they treat employee like slavery unprofessionalism.

Likes

Environment is very good. Peoples are supportive.

Dislikes

I am facing some issue. Like canteen and also odd shift suddenly changed then we will typically manage yourself.

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Commercial, legal and compliance savviness given that majority of leadership comes from a chartered accounting background. Consistent strong financial performance, especially the margins is a testimony to this strength. Convenient for Maharashtra based employees as this is one of the few reputed BPM industries in this part of India.

Dislikes

Top few includes, extremely personality driven culture, increment and growth concerns for majority of the folks due to a very margin oriented approach combined with a weak positioning with the clients in some of the verticals. High vintage of majority of senior leadership driving more of fixed way of thinking. Relatively high level of politics and blame games. Over regulated environment.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.